S. Krupkowski
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1 vote
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2 votesS. Krupkowski
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2 votes
An error occurred while saving the comment S. Krupkowski
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My colleagues and I have experienced numerous crashes while Placing Word documents, using customized Word Import Settings. Very often, we are placing fairly short Word files--many are just a couple hundred kilobytes.
In some cases, the crash occurs when I select Customized Style Import - Style Mapping. The crashes seem to be random, with no regard to a particular Word or InDesign file, or a specific Word Import Setting (we use several).
We've just noticed this in the current version. (Creative Cloud updates are controlled by a system admin. We don't have the option of reverting to a previous version, or updating as soon as a new version is available.)
InDesign 17.4 x64
Windows 10 EnterpriseS. Krupkowski
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1 vote
An error occurred while saving the comment S. Krupkowski
commented
I've determined that this is happening because there are multiple footnotes in consecutive paragraphs. If you increase the size of the text frame(s), it resolves. Unfortunately, we can't modify the layout of a single spread within a 70 page report--not an option!
S. Krupkowski
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19 votes
An error occurred while saving the comment S. Krupkowski
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We've been placing small INDD files (1-5 pages), with working hyperlinks, into larger INDD files (15-20 pages). The larger files are collected into a InDesign Book. When the Book is exported to PDF (either Interactive, or Print PDF with Tags), none of the links work since upgrading to InDesign 17.0.1 (Windows). (If the smaller files are exported directly to PDF, the links work.)
These links inside a Book PDF DID work in previous versions of InDesign (for the past 3-5 years)--why was this functionality removed?! Please bring it back!S. Krupkowski
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5 votes
An error occurred while saving the comment S. Krupkowski
commented
We've encountered a similar problem. We create a number of small INDD files (1-4 pages) that contain hyperlinks to various websites. The smaller files are then placed (File - Place) into larger INDD files. The larger INDD files are collected into a Book, and the Book is exported to a (print) PDF, with the options checked for Hyperlinks, and Tagged PDF. In the Book PDF, the hyperlinks are no longer functional (although a few have a very truncated link, such as "http://www"). The PDF also has NO functional tags, although that's not an issue for us. (In earlier versions, we had to create a tagged PDF in order for the hyperlinks to be carried over into the Book PDF.) If the Book is exported to an Interactive PDF, tags are generated, but the hyperlinks in the placed files still don't work.
If the smaller files are exported to PDF directly, most if not all, of the links are active in the smaller PDF.
The most frustrating part is that these links WORKED in previous versions of InDesign, for that last 3-5 years. The only thing that has changed is InDesign--we just upgraded to 17.0.1x64 (Windows).
This is a huge problem, as we now have to manually (re)create more than a dozen links every time we generate a PDF from the Book. These are high-profile reports, and the manual linking always introduces the possibility of errors.S. Krupkowski
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10 votesS. Krupkowski
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95 votes
Thanks for reporting. We will review it
-InDesign Team
An error occurred while saving the comment S. Krupkowski
commented
This is still a problem. [InDesign 16.2.1/Windows 10 Enterprise].
I submitted a new bug report, but was unable to attach the INDD file. Error message stated "File type for [filename.indd] not supported." Didn't matter if I dragged file, or clicked to upload.A screen shot is attached here instead.
See attached screen shot.
S. Krupkowski
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1 voteS. Krupkowski
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1 vote
The issue is not reproducible. InDesign Book has .indb extension.
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InDesign teamAn error occurred while saving the comment S. Krupkowski
commented
Update: Used Save As... and the Book file was saved with the proper .INDB extension.
Obviously a bug when it saved with .INDD extension. Screen shot attached.S. Krupkowski
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131 votes
The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix. To prevent problem on existing documents and see the footnotes again, you will have to force recompose the stories.
To force recompose stories, you can use the shortcut Command-Option-/ (slash) on Mac or Ctrl-Alt-slash on Windows-InDesign Team
S. Krupkowski
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An error occurred while saving the comment S. Krupkowski
commented
I have the same problem, in InDesign 15.1.2 (Windows). I reported this bug for the last version, and am reporting it again. Attached are 2 files with the problem. As soon as the frame is resized, the footnotes appear. This is a HUGE problem that should have been resolved a year ago.
An error occurred while saving the comment S. Krupkowski
commented
Same issue as other comment; page hangs when I attach the file, and click "Post Comment" button.
An error occurred while saving the comment S. Krupkowski
commented
I have exactly the same problem. No overset indicator, no preflight errors--footnotes simply disappear. If text frames are enlarged, footnotes usually reappear. I only have one file to send, but the same thing happened in at least one other file.
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28 votes
Hello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamS. Krupkowski
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13 votes
The fix for this issue was made available in InDesign 2022 version.
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Adobe InDesign team
S. Krupkowski
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I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .
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Screen_Shot_2017-11-13_at_4.58.18_PM.png 96 KB -
Screen_Shot_2017-11-13_at_4.58.07_PM.png 152 KB -
Screen_Shot_2017-10-30_at_10.55.43_AM.png 49 KB -
Screen_Shot_2017-10-30_at_10.55.25_AM.png 80 KB -
Screen_Shot_2017-10-30_at_10.54.37_AM.png 330 KB -
Bildschirmfoto_2017-08-29_um_09.18.00.png 49 KB -
Cattura2.PNG 66 KB -
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ID_problem_3_Save.mov 11968 KB -
ID_problem_2_Save.mov 22616 KB -
ID_problem_1_Save.mov 13446 KB
129 votesAs part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.
Of the responses we have received, the conclusion we’ve come to is:
This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.
However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
A) a test file,
B) detailed steps to replicate the issue
C) any…An error occurred while saving the comment S. Krupkowski
commented
I had the same problem today, for the first time. Opened a template file I've used MANY times in the past month. However, this was the first time I've set Endnote Options, and I was able to save BEFORE I set Endnote Options. Once set, the Save options are gone.
I am unable to download and install the patch (no admin rights), but I sure hope the patch fixes this. We were planning to use endnotes, but will not be able to, due to this fatal bug.
Windows 7 Enterprise SP1/ID 13.0 x64 -
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1 vote
An error occurred while saving the comment S. Krupkowski
commented
Additional information:
If I Place an Excel doc using emSoftware's WordsFlow, the table imports WITH options exactly as it should.
So now it's time to make the InDesign - Place...XLSX (Excel) function as it should (it worked fine in previous versions of ID).
Still frustrated...S. Krupkowski
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19 votes
The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlAn error occurred while saving the comment S. Krupkowski
commented
This has been a bug for quite some time. I think the last version where it worked properly might have been InDesign CS6.
Each version of Creative Cloud software seems to have more bugs than the last. Apparently none of the money Adobe rakes in from CC subscriptions is put back into development or bug fixes.
Time to go back to (gulp!) QuarkXPress?!
If you are using cross-references, or links between InDesign documents, try deleting and recreating those. We had multiple crashes when building PDF from an InDesign book. We finally discovered that there were links to older files, and those older files were not part of the current Book file. Maybe yours is a similar issue?