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8 votes
Which version of InDesign are you currently using and what is the operating system you are on? Does this happen in some specific cases or always for you?
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8 votes
Hello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
RY
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8 votesRY
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32 votes
The issue has been fixed in the latest release of InDesign – InDesign 2021.
Please update to this new version of InDesign to get the fix.—
Adobe InDesign teamRY
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An error occurred while saving the comment An error occurred while saving the comment RY
commented
If I have no document open command + N does not work. If I have a document open then command + N does work.
Cc 2019, Mac OS 10.13.6 -
21 votesClosed: Not Reproducible ·
AdminSanyam Talwar
(Senior Lead Software Engineer, Adobe InDesign)
responded
To identify the cause of this issue, we started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the following: Either the issue is fixed in the latest release of InDesign or the issue was intermittent at the time of its reporting and is not reproducible now.
We recommend you upgrade to the latest version of InDesign 2025(v20.0.0.095) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team
RY
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14 votes
Hello All,
Thank you for reporting the issue to us.
In the latest version of InDesign, Id 14.0.3
We have fixed multiple scenarios where the movement of objects was found to be slow.Please upgrade your InDesign application to the latest version to try out the fix.
If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlRY
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Scroll bar disappears in Pages panel, swatches panel,Layers panel and background task panel loses its boxes on the right.
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overlapping_text.png 12 KB -
InDesign-CC-2018-v-13.0.1.jpg 98 KB -
InDesign-CC-2017-v-12.1.0.56.jpg 103 KB -
Background_Tasks_-_Cut_off.PNG 15 KB -
Swatches_Panel_Calamity.PNG 20 KB -
Layers_Panel_Problems.PNG 16 KB -
Pages_Panel_issue.PNG 35 KB -
bug_indd.JPG 58 KB -
bug_indd_3.JPG 66 KB -
bug_indd_2.JPG 76 KB -
Screen_Shot_2018-02-08_at_11.31.57_AM.png 78 KB -
snip.PNG 32 KB -
Print_Screen.jpg 652 KB -
PAGES_02.png 3 KB -
PAGES_01.png 22 KB -
Complaint_2.JPG 33 KB -
Complaint_1.JPG 47 KB -
Id_2.PNG 63 KB -
Id_1.PNG 63 KB
62 votesHello All,
Thank you for your patience all this while. The fix of the issue is now part of InDesign’s latest update, Id 13.1
Update your InDesign through Creative Cloud app to Id 13.1
Thanks,
AbhinavRY
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2 votesRY
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15 votes
Thanks for reporting the issue. We are reviewing it
Thanks
RY
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104 votes
Hello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
RY
supported this idea
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108 votes
Hello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
InDesign TeamRY
supported this idea
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83 votes
Hello All,
Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 14.0.3Please upgrade your InDesign application to the latest version to try out the fix.
If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlRY
supported this idea
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If I have no document open command + N does not work. If I have a document open then command + N does work. I go to new document via the drop down menu it still shows command + N as a shortcut for new document it also shows that is still being the shortcut when I go to preferences and lookup shortcuts.
Cc 2019, Mac OS 10.13.6