554 results found

1. InDesign CC 19/20 crashing on editing the text

   Can you please help us to identify how to solve this bug, please refer attached SS.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. pasting crash

   Indesign 15.0.3
   OS X 10.15.5

   Indesign crashes when pasting text from a text file into any existing document.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. Applications freezing while exporting/saving

   Hey Team,
   Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...

   1. Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
   2. Can't reproduce - only happening from time to time but every 10 Minutes or so
   3. Expected: saving or exporting
   4. Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)

   It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still persists when going the manual way per menuclicking.

   Another thing that caught my eye is: After a crash i restart the application and especially indesign doesnt recognize the screen resolution and opens with a veeeery big window ... I need to "fit to screen" to make it apply to my resolution.

   Powerful Machine here:
   Lenovo P71 17" Laptop
   Intel XEON 1505-V6 CPU 4 core 3.0 GHz
   32 GB ECC DDR4 2400 MHz RAM
   4 K Display
   NVIDIA Quadro P4000 8 GB GDDR5

   Hey Team,
   Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...

   1. Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
   2. Can't reproduce - only happening from time to time but every 10 Minutes or so
   3. Expected: saving or exporting
   4. Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)

   It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still… more

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

4. Freeze after using default New Hyperlink to URL

   (I didn't see a category for Freeze. I figure Crash is pretty close.)

   In InDesign 15.0.3 on Windows 10:

   I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
   After waiting 15 minutes, it was still hung.
   It was the only app running.
   When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
   I clicked 'Yes'.
   It closed that dialog box and popped up with an alert saying, "Cannot save "16 - Glossary.indd".
   Repeated twice. Same results.
   Then I clicked 'No'.
   It closed out the document, then the "Save changes box popped up again."
   When I clicked 'Yes' there, InDesign closed down.

   When I launched InDesign again, it pretended it had loaded my standard workspace ("David's"), but hadn't. It didn't load it until I chose Windows > Workspace > Reset David's.

   The problem did not reproduce.

   (I didn't see a category for Freeze. I figure Crash is pretty close.)

   In InDesign 15.0.3 on Windows 10:

   I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
   After waiting 15 minutes, it was still hung.
   It was the only app running.
   When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
   I clicked 'Yes'.
   It closed that dialog box and popped… more

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. Creating Text Box Crashes InDesign

   When trying to create a text box, the application immediately crashes. I've found that this only happens in the "Essentials" workspace. I am using a 2017 MacBook Air on MacOS Catalina and using InDesign version 15.0.2.

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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. InDesign Suffers Major Performance Issues When InCopy Files Are Linked To .indd File

   I use InDesign a lot for production art. Mostly I layout text and images for product manuals that range between 110 - 250 pages. It runs like a champ on both my Dell XPS 8930 and iMac 2019. Both machines are robust with 32 Gb of ram. However, once I convert text and graphics to InCopy files, I see a huge drop in machine performance. Doing the slightest things like updating the ICMA / ICML file will hang or crash InDesign. Even saving the file can take 2 minutes. I've had 3 instances where the InDesign file got corrupted from crashing so much. I keep sending crash reports to Adobe, but they have yet to address this.
   I feel like I'm walking on egg shells with InCopy. It's become very frustrating to work with.

   I use InDesign a lot for production art. Mostly I layout text and images for product manuals that range between 110 - 250 pages. It runs like a champ on both my Dell XPS 8930 and iMac 2019. Both machines are robust with 32 Gb of ram. However, once I convert text and graphics to InCopy files, I see a huge drop in machine performance. Doing the slightest things like updating the ICMA / ICML file will hang or crash InDesign. Even saving the file can take 2 minutes. I've had 3 instances where the InDesign file got corrupted from… more

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   CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. Crashes when font file is moved *every single time*

   This will crash InDesign (and Illustrator and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

   InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

   I'm using OSX 10.15.3 Catalina

   Try this:

   –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
   –make a new document in InDesign, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
   –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
   –app will crash EVERY SINGLE TIME.

   Once again, this happens with every font I've tried, fonts I've designed, fonts from Adobe originals, fonts from other foundries. Happens with OTF, and with TTF. I'm a type designer and I'm testing out new versions of fonts many times in a day, even many times in an hour, so this is very frustrating.

   FWIW, this only seems to affect Adobe apps. Other apps like Apple's TextEdit or Pages aren't affected by this at all.

   A normal user action like this, re-arranging font folders, shouldn't cause all Adobe Apps to crash every time. Please consider this a very high priority and fix ASAP. Thank you!

   This will crash InDesign (and Illustrator and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

   InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

   I'm using OSX 10.15.3 Catalina

   Try this:

   –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
   –make a new document in InDesign, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
   –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
   –app will crash EVERY SINGLE TIME.

   Once again, this happens… more

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   Closed: Fixed  ·  amaarora responded

   This has been fixed in latest version of InDesign. Please update your application from Creative Cloud Desktop.

   Thanks

8. InDesign 15.0.2 hangs on auto flow on primary text frame

   InDesign 15.0.2 Mac OS X Catalina 10.15.4 MBP 15" 2019
   ID hangs up when trying to let InDesign create about 100 additional pages with auto flow on the primary text frame from a placed docx. Can't attach the file due to my customer's copyright policy.

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   Resolved For User  ·  amaarora responded

   As per the customer, the issue is no longer reproducible.

9. InDesign crashes sporadically while scaling/rotating objects

   I've noticed numerous times that InDesign will crash while scaling/rotating objects. Can you please fix this bug?

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   CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. Autoflow Text is Crashing InDesign

    Autoflow text is crashing InDesign. The progress bar gets to about 90% and then it crashes.

    The text document is about 50,000 words, so it's nothing unusual.

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. Crash when scaling text beound 1296 pt

    I can repeatably make InDesign crash by:

    1: Creating a big page (Mine is 250x100cm)
    2: Making a textframe and writing a short word (I wrote "café")
    3: Hit "E" and scale the frame by dragging the corners
    4: If I scale the frame so the point size is higher than 1296 pt InDesign will crash.

    I am on InDesign 15.0.2 on MacOS 10.14.6

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. l'application quitte quand je veux tabler une tabulation

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Crash: "Keep Lines Together" (All) and disabled "Allow Split Footnotes" crashes InDesign if there are footnotes in a table

    100% reproducible on InDesign 15.0.2 on Windows 10.
    Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

    Starting point:
    1. I have a table containing some footnotes.
    2. Footnotes are not allowed to be split.
    3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

    To crash InDesign:
    1. Place the text marker in the paragraph containing the table.
    2. Go to Keep Options.
    3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

    Result: InDesign immediately hangs and you have to force quit.

    Please fix? Should be easy to track down the internal cause with the sample document and reliable reproduction. :)

    ---

    Ps: This was a bit time consuming to track down when my document spanned 100 pages and changes many pages away caused the table to move and crash InDesign. -.-

    100% reproducible on InDesign 15.0.2 on Windows 10.
    Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

    Starting point:
    1. I have a table containing some footnotes.
    2. Footnotes are not allowed to be split.
    3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

    To crash InDesign:
    1. Place the text marker in the paragraph containing the table.
    2. Go to Keep Options.
    3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

    Result: InDesign immediately hangs and you have to force quit.

    Please fix? Should be easy to track down the internal… more

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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

14. InDesign 15.0.2 won't open

    The new 15.0.2 version on a Mac will continue to bounce and not open. The splash screen doesn't show and the app will not respond. I have let the app try to open for an extended period of time, but after 10 minutes of just bouncing and not opening, the app has to be force quit.

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    Resolved For User  ·  amaarora responded

    Hi,
    As confirmed by the user, The issue is resolved.
    The issue was related to few bad fonts housed within the system fonts folder..

    Regards
    InDesign Team

15. large footnote

    When I touch up the large footnotes, The indesign file got corrupted

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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Crashes on opening document created in indd 2019

    Crashed as soon as I opened a document from 2019. After several tries, I was able to open the same document successfully, but it didn't recognize fonts in the Document fonts folder. It didn't matter whether it was opened from within InDesign or from the Finder. The successful attempt was from the Finder.

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. long text variable

    InDesign (2020) crashes on opening IDML file with to long text variable as header. It worked in InDesign 2019.
    InDesign (2020) kraschar vid öppnande av IDML-fil som innehåller textvariabel med för mycket text. Det fungerade i InDesign 2019.

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The issue has been fixed in the recently released update to InDesign version 15.0.3.
    Please update to this version to get the fix.

    —
    Adobe InDesign team

18. 2020 moving pages

    If I move pages that have hyperlinks from a 2019 ID version (converted), the move crashes ID 2020. The only way to get the move to stop crashing ID 2020 is to delete all the hyperlinks in the source ID doc that was converted from ID 2019.

    Version is ID 15.0.1 ... and doing a reboot didn't fix it. I also saved the converted file as IDML to try and remove the "corruption" (that has worked in the past) and the re-constituted INDD file still crashes ID 2020.

    If I try to copy and paste a text block with links from the ID 2019 converted version, the paste also crashes ID 2020. Pasting the entire text block or pasting just the text from the converted ID 2019 text block into a new ID 2020 text block also crashes ID 2020.

    Remove the links and everything works fine. I have to recreate the links in ID 2020 to get the links back.

    If I move pages that have hyperlinks from a 2019 ID version (converted), the move crashes ID 2020. The only way to get the move to stop crashing ID 2020 is to delete all the hyperlinks in the source ID doc that was converted from ID 2019.

    Version is ID 15.0.1 ... and doing a reboot didn't fix it. I also saved the converted file as IDML to try and remove the "corruption" (that has worked in the past) and the re-constituted INDD file still crashes ID 2020.

    If I try to copy and paste a text block with links… more

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Deleting a table row containing text crashes InDesign

    Quite simply, deleting a table row with 3 columns and a combination of text and font awesome crashes when using right click -> delete -> row.

    I can replicate the issue every single time across multiple documents.
    The current workaround for me is to delete all the content in the table row then deleting the row seems to be OK.

    Indesign: 15.0.1
    Mac OS: Mojave 10.14.6 (MacBook Pro)
    Note: This didn't happen on InDesign v14.0.3.

    Thanks,
    Aaron

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. Can't copy paste elements in Indesign 2020 - results in crash

    When I try to copy some elements a message appears that I'm tryging to paste something, but I'm tryging to copy. If I press ok then it crashes. So, again, if I press CMD-C for copy, then I get the message that I'm about to paste something.. PLEASE FIX it soon - what ever it is..

    •  

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.2

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the update process.

    —
    Adobe InDesign Team