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Crashes on opening document created in indd 2019

Crashed as soon as I opened a document from 2019. After several tries, I was able to open the same document successfully, but it didn't recognize fonts in the Document fonts folder. It didn't matter whether it was opened from within InDesign or from the Finder. The successful attempt was from the Finder.

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Peter Crownfield shared this idea  ·   ·  Report…  ·  Admin →
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CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded  · 

To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

We seek your support in our continual effort to improve InDesign.

—
Adobe InDesign Team

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  • AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  ·   ·  Report

    We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

  • Peter Crownfield commented  ·   ·  Report

    I submit a crash report to Adobe every time InDesign crashes — but I don't know where they go at Adobe.

  • AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) commented  ·   ·  Report

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

  • Peter Crownfield commented  ·   ·  Report

    Managed to open the document and save it as an idml. Opening that also crashed InDesign.

  • Peter Crownfield commented  ·   ·  Report

    Note: Even after saving the successfully-opened document, I was unable to open it again without crashing InDesign

Adobe InDesign: Bugs: Crash/Freeze/Hang

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