Bug details

Proportional Scaling Using Shift Button Not Working

In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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Layne Ransom shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Regards,
Abhinav Kaushik
InDesign Team

229 comments

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  • Lianne commented  ·   ·  Flag as inappropriate

    I have the exact same problem, both with InDesign as with Adobe Muse. I can't use the SHIFT key and also the SHIFT + CMND doesn't work. It is a big problem Adobe, Please fix this! I tried to install a version earlier like 2017, didn't work at all. Nothing. So I can't fix it. I don't have the virus software they are talking about. So it can't be that...

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same issues, just started today in InDesign. Any solution from Adobe yet?

    Jen commented · January 04, 2018 07:22 · Flag as inappropriate
    Same as Ashleigh... came back from holidays and certain "shortcut" buttons not working:
    • SHIFT KEY for quick drag proportional scaling,
    • OPTION KEY for manual scaling,
    • SHIFT KEY for moving objects vertical/horizontal,
    • OPTION KEY to quick drag duplicate an object.
    Very frustrating and slowing me down!!

  • Ashleigh commented  ·   ·  Flag as inappropriate

    Hello Ravi,

    Lucky for me the next day we had our tech guy in who was able to solve my issue. After reading online message boards I discovered it was an issue with some kind of virus software, and although I don’t quite understand the solution, the best I can help you help others is to say he went into my keyboard settings that directly controlled the virus software (there was a specific name of the software everyone was mentioning on the message boards, and the tech guy knew it, but I’d never heard of it) and changed the shift button controls deep in the settings for that specific program. He did it in a matter of minutes. It was very impressive and if he wasn’t here to help me, I don’t think I would have been able to fix it, but I am not gifted with the technical side of design.

    I believe it only started after some kind of update with the virus program.

  • Trevor Beaty commented  ·   ·  Flag as inappropriate

    Experiencing the same issues as previous commenters on my design office imac. Shift not locking objects in for straight dragging, or proportional scaling.

  • Patricia Fabricant commented  ·   ·  Flag as inappropriate

    I am having the same problem and it's really causing me problems with my files! No solutions anyone can come up with? I'd rather not reboot my computer but if that will fix it I will.

  • Uncle Mo commented  ·   ·  Flag as inappropriate

    I can not scale an image box by holding down shift key. Looks like quite a few people have the same issue. PLEASE fix this or provide a reasonable work around! Restarting every time this happens is not an option.

  • Joseph commented  ·   ·  Flag as inappropriate

    Also having same problems listed, below - across all types of projects. Key functionality has simply disappeared. Why only only response from Admin since October 31 and no solution offered or even an effort to let us know that it is being worked on? This is clearly a big problem for everyone!

    Jen commented · January 04, 2018 07:22 · Flag as inappropriate
    Same as Ashleigh... came back from holidays and certain "shortcut" buttons not working:
    • SHIFT KEY for quick drag proportional scaling,
    • OPTION KEY for manual scaling,
    • SHIFT KEY for moving objects vertical/horizontal,
    • OPTION KEY to quick drag duplicate an object.
    Very frustrating and slowing me down!!

  • Kattie commented  ·   ·  Flag as inappropriate

    Getting same problems mentioned this this comment. I am working on a magazine and really need these functions back up. Restarting my computer did not help.

    Jen commented · January 04, 2018 07:22 · Flag as inappropriate
    Same as Ashleigh... came back from holidays and certain "shortcut" buttons not working:
    • SHIFT KEY for quick drag proportional scaling,
    • OPTION KEY for manual scaling,
    • SHIFT KEY for moving objects vertical/horizontal,
    • OPTION KEY to quick drag duplicate an object.
    Very frustrating and slowing me down!!

  • Amy commented  ·   ·  Flag as inappropriate

    Also experiencing the same issue, noticed last couple of days! You don't realise how much you use this until you can't! :( very annoying...

  • Becky commented  ·   ·  Flag as inappropriate

    I'm there also - thought I was going crazy! Shift key not working to scale proportionately, not able to select point on a path to edit, it just moves the entire path as one... Hopefully restarting will solve... Adobe, if you have a solution, do tell.

  • Tim commented  ·   ·  Flag as inappropriate

    Is there an update on this? I'm laying out a book and not being able to do proportional scaling is a major issue, and slowing the process down, please advise. Thank you.

  • Laina LL commented  ·   ·  Flag as inappropriate

    This was just happening to me after coming back from holidays and the ol shut down restart fixed it :)

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same problem, too. Shift, option, command also not working to duplicate object. Please, someonw help? Adobe??

  • Jen commented  ·   ·  Flag as inappropriate

    Same as Ashleigh... came back from holidays and certain "shortcut" buttons not working:
    • SHIFT KEY for quick drag proportional scaling,
    • OPTION KEY for manual scaling,
    • SHIFT KEY for moving objects vertical/horizontal,
    • OPTION KEY to quick drag duplicate an object.
    Very frustrating and slowing me down!!

  • Ashleigh commented  ·   ·  Flag as inappropriate

    Hello,

    My computer was off over the holidays and upon my return, my shift key is not working when trying to scale objects, or when I move objects and hold shift to keep them aligned as I move them up or down... Is there a setting or something that has been turned off? I have run all updates and searched the web for answers and have found nothing so far.

    It is greatly affecting my work performance, any help you can provide me with would be great, thank you
    Ashleigh

  • Anonymous commented  ·   ·  Flag as inappropriate

    I try to scale a picture within a pictureframe while holiding shift to scale it proportionally. Does not work.

    I want to scale the picture and the frame proportionally. Does not work.

  • Alexander commented  ·   ·  Flag as inappropriate

    I'm from Russia and so most of the the time I use my native language in my layout.

    Right after updating to CC2018 I've found out that I can't use the keyboard shortcuts normally!

    Now when I type the text in Russian and need to copy-paste, for example, I must switch the language to make 'Cmd+C' and 'Cmd+V' working.

    It definitely didn't work this way when I used CC2017.
    Please fix this!

    Mac Mini 2012. OS X 10.11.6

    Thanks!

  • Dawn commented  ·   ·  Flag as inappropriate

    Indesign CC 2017.1
    In the past I could move an image/text box while holding shift and move it over in a straight line up or down, now that feature no longer works. Holding shift does nothing.

  • Dawn commented  ·   ·  Flag as inappropriate

    I have a version of this problem. It doesn't seem like it is working but when I let go after dragging the image to be larger or smaller, it does snap into proportion. So when clicking+shift and dragging the images do not stay in proportion but end up in proportion.

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