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Marte Eriksen

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  1. Proportional Scaling Using Shift Button Not Working

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Marte Eriksen commented  · 

    I tried restarting my MacBook and opening InDesign first like suggested by Mr. Kiran here, and that worked for me. The shift+alt+command keys now works as normal.

    However, this is a short term solution, so I hope Adobe manages to sort this out quickly.

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    Marte Eriksen commented  · 

    I got the same problem after updating to High Sierra today! Please fix this asap, it is making it impossible to work efficiently in InDesign!!

    Marte Eriksen supported this idea  · 

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