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Rachael

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  1. Proportional Scaling Using Shift Button Not Working

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Rachael commented  · 

    Same problem here too! Please fix, so frustrating. Other key commands don't work too, like holding down shift as you're moving a box to keep it in line, or using the space bar for the hand tool to move around the page.

    Rachael supported this idea  · 
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    Rachael commented  · 

    Hi, has anyone found a solution to this yet? It is still happening to me... I have uninstalled and reinstalled without importing preferences and it didn't fix it. Really annoying!

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