Skip to content

Heather

← Adobe InDesign

My feedback

1 result found

  1. Proportional Scaling Using Shift Button Not Working

    108 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    An error occurred while saving the comment
    Heather commented  · 

    Looking for a solution as well... sometimes restart works, sometimes it doesn't, the problem reoccurs. I can't find an extension causing it. But shift for ANYTHING isn't working. Not for proportion constraining, not for drawing a straight line, not for direct select. VERY FRUSTRATING.

Feedback and Knowledge Base

(thinking…)