1 result found
106 votesResolved For User · Abhinav Kaushik responded
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the comment An error occurred while saving the commentDirk Koopmans commented
Antivirus: Webroot SecureAnyware
An error occurred while saving the commentDirk Koopmans commented
This is what we found: We have 4 computers 3x late 2009 macbook pro and 1x MacBookPro11,2. With the old macs we had the same problem as described above, with the newer scaling works fine. This morning antivirussoftware was installed. When we disabled that, the problem was not there anymore.
My advise: turn off third party apps one-by-one and test if the shift key works again. In our case it worked for both InDesign and Illustrator. Of course Adobe should resolve it.