255 results found

1. Endnote Font Size Problems

   Version: InDesign 14

   Steps: When placing an endnote in a frame "Loaded by Place Curser", the font size used for the end note does not honor the font size determined by the style. This includes when the paragraph style is set in the endnote options, as well as when the paragraph style is applied by selecting the endnote text.

   1. Create endnote style, and set it in endnote options
   2. Set endnote text frame to "loaded by place curser" in endnote options
   3. Add an endnote to the text, and place endnote text frame
   4. The Endnote text added to this frame does not honor text size
   5. Select endnote text and manually apply correct font size
   6. Add another endnote (font size changes again--27 pt font for some reason)

   This font size behavior carries over no matter what paragraph style is selected, including "Basic Paragraph". The only way to get the correct font size is to manually set it in the Character Panel with the endnote text selected. Adding a new endnote overrides the manual font size once again.

   It seems that endnotes will honor the font, color and leading of a paragraph style, but will change the size of the font every time to (in my case) 27pt.

   Version: InDesign 14

   Steps: When placing an endnote in a frame "Loaded by Place Curser", the font size used for the end note does not honor the font size determined by the style. This includes when the paragraph style is set in the endnote options, as well as when the paragraph style is applied by selecting the endnote text.

   1. Create endnote style, and set it in endnote options
   2. Set endnote text frame to "loaded by place curser" in endnote options
   3. Add an endnote to the text, and place endnote text frame
   4. The Endnote text added to this frame does not… more

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   1 comment  ·  Styles  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thanks for reporting the issue.
   How are you adding the Endnote text to the frame? Are you copying text and pasting it? If so, have you tried using ‘Paste without formatting’?
   Please provide the information that is sought by Payal.

   Ravi Kiran
   Adobe InDesign team

2. InDesign 14.0 x 64 Margin won't change since software update

   When I try to increase or decrease margins, nothing happens. It used to work great until my last software update.

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   Need More Info  ·  1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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3. Upon opening app 'Pages panel' does not launch

   InDesign doesn't seem to record the preference of keeping open the 'pages panel'. On each app launch (despite on closing the last session with the pages panel open), the pages panel does not appear.

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • What were you doing when the issue was observed in InDesign?
   • Error snapshot or video recording of the issue.
   • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
   • Is the issue related to a specific workspace(s)? If yes, can you please provide the workspace(s) available at following location:
   o Windows: “%APPDATA%\Adobe\InDesign\Version 14.0\en_US\Workspaces”
   o Macintosh: "~/Library/Preferences/Adobe InDesign/Version 14.0\en_US\Workspaces”

   Adobe InDesign team

4. 13.1

   Sometimes when I open a document that I've worked on, some frames (text or/and pictures) have moved 5 mm horizontally. Its random, not all pages but some. This is a great concern since we are doing 164 pages magazines for a client and we have to manually look through every page every time we open the magazine.

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • What were you doing when the issue was observed in InDesign?
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
   • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

   Adobe InDesign team

5. PDf

   I have updated to OSX 10.14 and now my InDesign freezes when I export a PDF. iMac specs attached. I have to force quit the application each time. The strange thing is that even though the app has frozen and the background task shows the PDF as partially complete it seems the PDF is actually being fully created.

   Running InDesign 13.1

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
   • Error snapshot or video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
   • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

   Adobe InDesign Team

6. change of page dimensions won't resize alternate layout

   changed page dimensions but indesign won't resize alternate layout
   changed to 5.5" from 5" and it won't re-size the alternate vertical layout.

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

   Adobe InDesign team

7. full swatch list not displaying bug

   In the first image, the scroll bar is all the way to the bottom, but it's not showing the rest of the list, when I expand the box (image 2) it displays them... please help/fix?

   IndesignCC 13.1 osx high sierra.

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   8 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents?
   3. Does it happen with Swatches panel only or all other panels while expanding ?
   4. Have you added any extra swatches or it happens with the default swatches ?
   5. Please specify your Platform, OS version and InDesign version.

   A short video depicting the issue will be very helpful.

8. spreadsheet

   InDesign CS4 - CC2018
   j'ai créé un tableau sous indesign sur le plan de montage et dès que je le glisse sur la page les spécifications de cellules n'agissent plus. (cf capture ecran) certain textes sautent. avez-vous deja rencontré ce probleme?
   et trouvé une solution ?

   InDesign CS4 - CC2018
   I created a table under indesign on the timeline and as I drag it on the page the cell specifications no longer work. (see screenshot) some texts jump. have you ever encountered this problem?
   and found a solution?

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   2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

   Adobe InDesign team

9. Fill with Placeholder Text doesn’t automatically change the font and characters for that language when holding ⌘ and choosing that from menu

   InDesign CC 2018 on macOS Mojave public Beta,
   when holding down ⌘ key and choose Type-> fill w place holder text, there’s a pop up menu that you can choose which language you want to fill in, and it did fill with placeholder text, However it didn’t fill in text with that language and choosing a font that suits that language, or even ragged left if it’s Arabian language.

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue.
   I need more inputs from you to get to the bottom of the issue.

   Please confirm if the issue happens only with Mojave. Was it working fine before upgrading to Mojave?

   Are CMD/opt keys working fine in other workflows?

   Regards,
   Abhinav kaushik

10. Master Page

    Master Page not reflected on some document pages. Adobe InDesign CC 2018. Workaround was to change the affected document pages to another master page, then change back to the original master page. The document pages then refreshed to the expected result.

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

11. inDesign Form Fields are Hidden in Acrobat after Export

    I created two form fields in inDesign using the Buttons and Forms panel. When I export my pdf (interactive), I cannot see the form fields. Interestingly enough, when I click "Prepare Form" in Acrobat, the form fields appear, and without doing anything, I can save the pdf and the form fields will continue to work as expected. Obviously this is much more time-consuming than if the fields were just visible by default.

    My document is very simple: 1 page, a couple lines, minimal text, some hyperlinks (which all function correctly), and the two form fields.

    I believe it has something to do with the stack order of all the layers. I think they are getting mixed up during the export process. I have tried setting tab order with no success. I have also created a new layer just for the form fields in inDesign and made sure it was the top-most layer before exporting. That didn't work either.

    I recently started working on a new computer so its possible I need to toggle a setting or two that I may be unfamiliar with, I suppose?

    Any help is appreciated, thanks!

    I created two form fields in inDesign using the Buttons and Forms panel. When I export my pdf (interactive), I cannot see the form fields. Interestingly enough, when I click "Prepare Form" in Acrobat, the form fields appear, and without doing anything, I can save the pdf and the form fields will continue to work as expected. Obviously this is much more time-consuming than if the fields were just visible by default.

    My document is very simple: 1 page, a couple lines, minimal text, some hyperlinks (which all function correctly), and the two form fields.

    I believe it has something… more

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The way you have described the issue you are facing is pretty simple and straight-forward. You don’t need to toggle any specific setting to specify Form Fields in InDesign or view them in Acrobat. The Form Fields are visible with a light-bluish background in Acrobat. Wonder what could be causing the issue to happen for you.
    Even though there doesn’t appear to be anything special in the document you are creating, could you share the same so that it can be looked at for troubleshooting?

    Adobe InDesign team

12. My Publish Online with the following message: Error # 22

    My Publish Online with the following message: Error # 22

    How to solve?

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    0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Thanks for reporting the issue.
    Please see if the steps mentioned at https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html help you out with solving the issue.

    -Aman

13. Online Published Documents show a blank screen after clicking PDF download button.

    Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

    https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

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    10 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

14. Preferences Reset after working with a large XML based file

    I work with large XML files to create catalogs several times a month. This results in InDesign giving me a lot of "Continue without Undo" prompts anytime I do any action (even scrolling and zooming), so I save the file and quit InDesign. Upon reopening InDesign, it says that it cannot read my preference file and resets everything.

    This is extremely frustrating, as while my workspace is saved, all of the character/paragraph/object styles, swatches, and program settings are completely wiped, as are all the tool tips and notifications. Barring being able to not have this problem occur regularly, is there a way to backup my preferences so that the next time this happens it doesn't take me hours to get things back up to speed?

    I work with large XML files to create catalogs several times a month. This results in InDesign giving me a lot of "Continue without Undo" prompts anytime I do any action (even scrolling and zooming), so I save the file and quit InDesign. Upon reopening InDesign, it says that it cannot read my preference file and resets everything.

    This is extremely frustrating, as while my workspace is saved, all of the character/paragraph/object styles, swatches, and program settings are completely wiped, as are all the tool tips and notifications. Barring being able to not have this problem occur regularly, is there… more

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thank you for providing the information. Just copy the preference and try the following workflow –
    • Delete InDesign preferences
    • Copy the InDesign corrupt preferences.
    • Launch InDesign.
    • An alert would come that the preference have been reset.

    If the above workflow works with the copied preference, Zip them and mail it to santalwa@adobe.com.

    Regards
    InDesign Team

15. Exporting to PNG file on network drive doesn't work

    There appears to be a bug when exporting PNG files to network mapped drives in Mac OS X 10.13.4 (Darwin) Adobe InDesign 2018 (latest version).

    This is in a domain environment using domain credentials. You export the file as PNG and it doesn't appear in the folder as expected. If I export to desktop it works fine, if I copy it from desktop to the share it copies fine. Just cannot export directly.

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    11 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello,
    Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
    I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?

    Is this drive mounted via SMB?
    Is it a NAS server?

16. cannot place this file. No filter found for requested operation

    May 16, 1028

    I am using macOS High Sierra, version 10.13.4 which I updated a few days ago.

    I was/am using the InDesign CC 2018 version 13.1.

    I got/am still getting the same error, after uninstalling and reinstalling InDesign.

    1. New document in inDesign CC 2018.
    2. Letter size w/bleeding edges.
    3. Selected the document.
    4. Did a CMD+D and selected my .psd file, which was created on April 26, 2018.

    Result: Error
    Cannot place this file. No filter found for requested information.

    Thank you in advance.

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    3 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Thanks for reporting the issue.

    Please can you send me some sample files which you are unable to place?

    You can mail me the files at amaarora@adobe.com

    -Aman

17. gabarit

    je ne peux plus changer le gabarit d'une page

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

18. doesn't recognize new files copied to my hard drive

    latest InDesign CC doesn't show new files copied to my hard drive - If I re-name files it shows the old name - no phone no chat no thing!

    I can confirm files are there with explorer but when I go FILE OPEN they aren't there - tried copying to other directories - still not there - tried re-booting, closing opening program again all that

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

    Adobe InDesign team

19. If Paragraph Format uses Shade, only the first line is underlined (instead of all) (Layer Problem!)

    Its not a suggestion, its a bug.
    Under Indesign 13.1, when e.g. a whole page is styled to have a gray shade behind it, and some paragraphs have to be undelined, then ALWAYS the Line before a hard return does not show the underline, because I suppose a layer problem occurs. Indesign seems to see the text on top, then applies the shade and under that the underlining for the text, which won't be shown then. The descenders are shown normally, since they are on top in the text layer. I have not found a way to tell the underline to be the same layer as the text it underlines and from my point of view this seems to be a bug, which should be fixable (and should be fixed).

    Looking forward to hearing from you.
    Thomas Hageleit

    Its not a suggestion, its a bug.
    Under Indesign 13.1, when e.g. a whole page is styled to have a gray shade behind it, and some paragraphs have to be undelined, then ALWAYS the Line before a hard return does not show the underline, because I suppose a layer problem occurs. Indesign seems to see the text on top, then applies the shade and under that the underlining for the text, which won't be shown then. The descenders are shown normally, since they are on top in the text layer. I have not found a way to tell the underline… more

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    4 comments  ·  Others  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you add some links that have some images/ videos showing the problem you are facing. You can also mail them at amaarora@adobe.com

    As seen in the attached screenshot (pic1.png), i am unable to see the issue.

    -Aman

20. Windows recents files (at opening)

    Sometimes the files are two times on the panel (same file) and sometimes is a wrong link (opening an other file the icon seems to be).
    Quit, refresh, open an other file : nothing to get the right link.
    Since the late update march 2018 ; I am on 13.1.
    Thank you for resolving idea,
    Pierre

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have recently released InDesign CC 2019 and we believe that this issue should no longer occur.

    You can download the latest version of InDesign from the Creative Cloud Desktop application.

    Please confirm if the issue has got fixed.

    Adobe InDesign team