6803 results found

1. Executing startup services

   Latest version of CC2018. Intel 7th Gen i7 PC with 16gb memory and Nvidia GeForce 1050 video card.
   
   All other applications installed and run properly but indesign is stuck on splash screen with Executing startup services... Only way to exit it is to run task manager and kill it.
   
   Removed OOBE and restarted. Logged back into CC. Same issue. Don't want to reset my PC to factory (it's only a couple months old). Thanks Ben

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. eyedropper tool

   Adobe InDesign CC 2017 (also 2018) The eyedropper tool does not work on text, when there is a second layer with data in it. On the screenshot I tried to make the text green.
   When the red layer is turned off, it works properly.

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3. Object does not stay in center of document after resizing document format

   Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
   When I place an object centerd in the middle of a document (for example
   500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

   Why does the object not stay centered at the document format?
   I attached a PDF-File where I tried to explain better, what I mean.

   Greetings,
   Lasse

   Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
   When I place an object centerd in the middle of a document (for example
   500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

   Why does the object not stay centered at the document format?
   I attached a PDF-File where… more

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   3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Have you tried enabling the “Layout Adjustment” feature and then carrying out change of Page size?

   Thanks,
   Adobe InDesign team

4. Licens in Id is for nornal use with two computer, why can I not use this purpuse

   Licens in Id is for nornal use with two computer, why can I not use this purpuse?

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5. Copy/paste creates <unknown> objects

   InDesign CC 13.1

   When copying text frames from Illustrator to InDesign, type gets outlined, which is fine. For some reason, it is not recognized by InDesign as a compound path, but rather as a group of <unknown> objects. Having many of those in a document slows down InDesign greatly.

   A fix is more than welcome. Thanks.

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6. Publish online - embedded videos no longer playing in Chrome

   Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

   If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

   This is a recent thing, last year we published a similar file with no video problems.

   Link to a test page from the file:
   https://indd.adobe.com/view/2fe91109-72f2-4463-86e7-37c9d7017422

   • videos are MP4
   • All videos are 940x540 so not huge files
   • not working on Chrome but is working on Safari
   • Can scrub through the videos on Chrome, but they just won't play.

   Additionally, when I try to play the videos in the InDesign sample publish online doc, they don't play either:
   https://indd.adobe.com/view/e7718b9a-4518-4bda-9efe-9df4d60cb3b3

   Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

   If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

   This is a recent thing, last year… more

   5 votes

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   2 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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7. Online Published Documents show a blank screen after clicking PDF download button.

   Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

   https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

   7 votes

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   10 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents with PDF download capability ?
   3. Which type of accounts are you using : Paid or Trial or something else ?
   4. Please specify your Platform, OS version and Browser information

   A short video depicting the issue will be very helpful

8. Paragraph style changes when copy/pasting

   Indesign 13.1/13.0.1, macOS, UTS 6.1.5

   When copy-pasting text or text frames from one document to another or even in the same document, paragraph style is changed to "standard copy".
   The correct paragraph style is present, allocated and identical in all documents.
   The paragraph style "standard"/"standard copy" is not present in any document (german version) before copy-pasting.

   7 votes

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9. Character and paragraph don't show options

   Hi guys,

   It's been a month since my InDesign doesn't open character and paragraph tool at work, can anyone help me ? Screen attached

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10. Paragraph Return is changed into Paragraph Separator (U+2029)

    Version: Indesign CC 2018 and Incopy CC 2018

    The bug as described on https://forums.adobe.com/thread/2344905 still exists in the latest version.

    During the exporting INDD into IDML, the error below occurs.
    Certain Paragraph Return (\r) is changed into 'PARAGRAPH SEPARATOR'(U+2029) and the first sentence’s paragraph style is changed into the paragraph style of the second sentence which makes two sentences into one.
    Every time this bug occurs, we have to open the INDD file and change “U+2029” into another character such as “space” and export it again.
    Finally we found out that this error occurs when 8000th character is “Paragraph Return (\r)”.
    When 8000th character is “\r”, it is changed into “U+2029” automatically during exporting it to IDML. (it seems that it occurs every 8000th character: 8000th, 16000th …)

    This also occurs when working in Incopy CC 2018 and is a real pain when creating books.

    The expected result is a end of paragraph that's not being transformed in a character.

    Examples and files can be downloaded from https://forums.adobe.com/thread/2344905

    Version: Indesign CC 2018 and Incopy CC 2018

    The bug as described on https://forums.adobe.com/thread/2344905 still exists in the latest version.

    During the exporting INDD into IDML, the error below occurs.
    Certain Paragraph Return (\r) is changed into 'PARAGRAPH SEPARATOR'(U+2029) and the first sentence’s paragraph style is changed into the paragraph style of the second sentence which makes two sentences into one.
    Every time this bug occurs, we have to open the INDD file and change “U+2029” into another character such as “space” and export it again.
    Finally we found out that this error occurs when 8000th character is “Paragraph Return… more

    11 votes

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    6 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

11. Image color settings get lost when duplicating image or when data merging

    If a placed image has an icc-profile different from the documents' profile, that profile assigment will get lost when the image is being duplicated. The same thing is going to happen if the document is being data merged for variable data printing. The image will have a wrong profile assignment in the additional records when creating the merged document. Only the first record will be properly printed, the duplicates won't. Test files attached.

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    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    By default color profiles are not maintained while copy-pasting and this behavior exists since CS6.
    To enable the behavior of maintaining a color profile while performing copy-paste action, we need to apply the required settings at the application/document level under the color settings dialog from the edit menu.
    To do so, open color settings and set color management policies for CMYK to preserve embedded profiles.

    Closing the issue as designed.

    —
    InDesign team

12. Based-on Master Pages don't inherit Primary Text Frame

    When we create new documents with facing pages and Primary Text Frames on, new master pages are then created based on that original master page.

    I would expect them to inherit the same threading and Primary Text Frame designation as the original, but they don't. Only the text frame on the right hand master page is designated as part of the primary text flow, and the frames are no longer threaded. Designers have to check every based-on master, re-designate the primary text flow, and re-thread the frames.

    The steps to reproduce are:
    1. Create a new document with Facing Pages and Primary Text Frames enabled. The A-Master spread has primary text frames on each page, threaded together.

    1. Create a new master that is based on the A-Master. The new master spread only inherits the Primary Text Frame on the right hand page. The page on the left gets a basic text frame, and the frames are not threaded across the spread.

    When we create new documents with facing pages and Primary Text Frames on, new master pages are then created based on that original master page.

    I would expect them to inherit the same threading and Primary Text Frame designation as the original, but they don't. Only the text frame on the right hand master page is designated as part of the primary text flow, and the frames are no longer threaded. Designers have to check every based-on master, re-designate the primary text flow, and re-thread the frames.

    The steps to reproduce are:
    1. Create a new document with Facing Pages… more

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    7 votes

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue was fixed in the March 2018 (13.1) release of InDesign. Please update your InDesign version to get the fix.

    You can also refer to the Release Notes which mentions the fix here: https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    Thanks,
    Adobe InDesign team

13. new

    when I put the mouse in Archive and try to go to new, the system go to help. so to cant creat a new document or insert a image, except using the keyboard

    1 vote

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14. Redefine Paragraph Style

    »Redefine InDesign Style« does not work for »Ruby Point Size« and »Kenten Size« after scaling.

    This results in paragraph style overrides.

    InDesign 2018 13.1 and before, German Version, Mac OS 10.12.6

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    0 comments  ·  Styles  ·  Delete…  ·  Admin →
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15. Help with Swatches

    InDesign CC 2018
    Trying to create a new swatch with "none" selected, but when I roll over "new swatch" button I get this symbol 🚫. On another forum, the correct answer was to select a user defined swatch; however, I am new to InDesign and working on my first project, so I don't have any user defined swatches.

    Please help. TIA

    2 votes

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    2 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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16. Absatzlinie im Text sichtbar, im Absatzformat nicht

    Beim Anlegen des Dokuments habe ich Absatzformate erstellt. Das Absatzformat für Überschriften wurde mit einer grünen Absatzlinie eingerichtet.

    Nach Speichern und erneuten Öffnen des Dokuments haben die Überschriften immer noch die grüne Absatzlinie. Will ich das Absatzformat aber bearbeiten, um die Absatzlinie zu verändern, sieht es im Pannel so aus als wäre gar keine Absatzlinie gesetzt.

    Wenn ich die Absatzlinie nun erneut einrichte, haben die Überschriften im Text zwei Absatzlinien. Die grüne alte und die 'neue'.

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    0 comments  ·  Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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17. ePub

    I create very simple ePubs in Indesign CC 2018. When I export them as ePub version 3 they print perfectly from Adobe Digital Editions on a Mac but print as blank pages or spool to postscript indefinitely from Adobe Digital Editions, on a PC, in Windows. When exported in the older version ePub 2.01 they work and print fine on both Mac and Windows. So my question is: why is ePub version 3 an option from Indesign when it isn't fully supported in Adobe Digital Editions on the Windows platform most popular with the user base? Is there a solution/workaround other than reverting to version 2.01?

    I create very simple ePubs in Indesign CC 2018. When I export them as ePub version 3 they print perfectly from Adobe Digital Editions on a Mac but print as blank pages or spool to postscript indefinitely from Adobe Digital Editions, on a PC, in Windows. When exported in the older version ePub 2.01 they work and print fine on both Mac and Windows. So my question is: why is ePub version 3 an option from Indesign when it isn't fully supported in Adobe Digital Editions on the Windows platform most popular with the user base? Is there a solution/workaround… more

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18. Character, paragraph menus too long and getting longer on every open

    The Character and Paragraph menus, anchored to the right side of my InCopy, pop out with extra empty space to the right of the menu options. And the extra space has grown each time I've opened InCopy on a fresh open. So when I just opened it today, the character menu is beyond the left edge of InCopy and beyond the left side of my laptop screen even. Paragraph styles menu, in the same grouping of menus, is fine, because it has a corner I can grab to resize it. And they also are still too wide when I un-anchor them and let them float. Screenshots attached. Have not yet tried to uninstall and reinstall. Was hoping it was a known bug with easy fix.

    The Character and Paragraph menus, anchored to the right side of my InCopy, pop out with extra empty space to the right of the menu options. And the extra space has grown each time I've opened InCopy on a fresh open. So when I just opened it today, the character menu is beyond the left edge of InCopy and beyond the left side of my laptop screen even. Paragraph styles menu, in the same grouping of menus, is fine, because it has a corner I can grab to resize it. And they also are still too wide when I un-anchor… more

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19. InDesign 13.1 and osX 10.13.5 - missing print package menu

    With this version of InDesign and osX there's no Print package menu item in the Files menu?

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    1 vote

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20. Modal disappearing, causing deadlock

    Sometimes the Options-Window I have to frequently use to change the baseline-grid (sic!) disappears miraculously thus disabling any input (thankfully I hit save regularly).

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