7538 results found

1. Guides/Gridlines too thin/difficult to see on Retina display

   Not sure if really a 'bug', but since upgrading to Apple Retina iMacs, everyone in my office is having trouble seeing gridlines, margins, and guides in the interface. The lines are just extremely thin on Retina displays. I have excellent vision and I find them difficult to see. Other employees with glasses are really struggling. We could really use something in the preferences to slightly increase the thickness of guides.

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   4 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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2. Identical shapes on different layers end up different sizes when scaled together using the selection tool

   1) This bug occurred on InDesign cc2017 and CS6. 2) Follow these steps to replicate the bug: create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle red, and the bottom blue. At this point, the bottom blue circle is completely hidden by the red circle above it. Now put a 4pt stroke with an outside alignment on the bottom blue circle. The blue circle is still hidden, and now it appears as if the red circle on top has a stroke. Before making any changes to the shapes, make sure the Dimensions Include Stroke Weight and Adjust Stroke Weight when Scaling are DESELECTED in the Transform panel options. Make sure both the Info palette and the Transform palette are visible so you can read the starting and ending measurements in both palettes. Using the selection tool, select BOTH circles together, and then pull on any corner to enlarge the two shapes together. 3) EXPECTED RESULT: the two shapes should scale together. They start with the equal measurements in both the Info and Transform palettes, and once scaled, the shapes and the measurements should still read as being equal (albeit larger) sizes. 4) THE ACTUAL RESULT: the two shapes are different sizes after scaling. Remember that Dimensions Include Stroke Weight was deselected, so the stroke shouldn’t have any effect on the shape size, and yet, the bottom shape is slightly bigger than the top. Not only is the blue circle now clearly visible and peeking out from beneath the red circle, but the Info and Transform palettes read TWO different sizes. The following are images that illustrate the bug:

   1) This bug occurred on InDesign cc2017 and CS6. 2) Follow these steps to replicate the bug: create a shape, let's say a circle, and then copy this circle and paste it in a separate layer directly over the top of the first. To better see the effects of the bug, make the fill of the top circle red, and the bottom blue. At this point, the bottom blue circle is completely hidden by the red circle above it. Now put a 4pt stroke with an outside alignment on the bottom blue circle. The blue circle is still hidden, and… more

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   4 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   This thread has been marked Under Review.
   One of the major usecases is still yet to be addressed.

3. Window freezes

   the indesign document window tends to freeze, I can fix it by creating a new window for the document and closing the old one. But it's pretty annoying, as you can imagine.

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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4. Index Panel's Update Preview Button Causes Hard Crash

   The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

   I figured out what causes the crash with 100% reproducable results. Here's how you do it.

   1) Create a multi-document book.
   2) Open one document in the book.
   3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
   4) Open a different document in the book.
   5) Repeat step 3 in this different document, with the same entry data.
   6) In the Index panel you will see two entries that are both three layers deep. Toggle the layer arrows and then double click the second layer heading of 'breed'. Delete the text in the box and hit enter.
   7) You will notice in the Index panel that there is a blank space beneath 'dog' and above 'beagle.'
   8) Now click the 'cycle' refresh button at the bottom of the Index panel.
   9) InDesign will crash.

   From a programming perspective I suspect this has something to do with no data being in the entry's second layer. It's finding 'null' and crashing.

   The Index panel will cause InDesign to crash if you click the update preview button when a three-layer index entry has no text in the second layer.

   I figured out what causes the crash with 100% reproducable results. Here's how you do it.

   1) Create a multi-document book.
   2) Open one document in the book.
   3) Create an index entry with three layers. For example, 'dogs > breed > beagle'.
   4) Open a different document in the book.
   5) Repeat step 3 in this different document, with the same entry data.
   6) In the Index panel you will see two… more

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Fix of the issue is now available in InDesign’s latest update.
   Please upgrade to the latest version InDesign CC 15.0.2 for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign team

5. Error code 14: File cannot be opened - file from network storage is incompatible

   My InDesign (2018) document is synced for offline use in Google Drive. (We've just begun using Google File Stream). I go to open the document with WIFI disabled and this error message appears (see attachment).
   When I enable WIFI again, the document opens without issue.
   I'd appreciate any help please! Thank you.

   •  

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   2 comments  ·  Others  ·  Delete…  ·  Admin →
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6. Selection Toll

   My Selection Tool, does not display properly and makes this wield yellow/green did like image. This means, I can not select objects properly and this is affecting the speed I'm working at.

   Please Help!

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   2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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7. Crash on Launch

   When launching InDesign and Illustrator 2018, I get the attached alert. Illustrator will always show this alert but does function. InDesign will always show this alert and it opens once. Thereafter it will crash on launch every time until I reinstall it and then I get one launch again and repeated crashes on launch until I reistall. This is on two separate Macs running HIgh Sierra

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   6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. Unable to add Paragraph Styles to Creative Cloud Library, InDesign 2018

   Not sure how you can reproduce this as I haven't found anybody else with this problem, but hopefully you can figure out how to help me. I cannot add paragraph styles to the Library, and I have tried every way:"+" button on the panel with text selected, cloud button on the styles panel, dragging from the panel... nothing works. Everything else--including character styles--can be added normally.

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   7 comments  ·  Styles  ·  Delete…  ·  Admin →
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   Under Review  ·  Anasuiya Gupta responded

   The issue is due to the Kerning being set as None, if one sets it as Optical or Metrics, it solves the issue. The issue is currently under review.

9. Type on path ID CC 2018

   creating a path then adding type to the path causes the terminal beachball of death– tried 4 times, restarted app and Mac tried again. Force quit required each time. I was able to copy a path with type on it from an older document. Very painful

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   6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. whitespace handling processing instruction not working in InDesign CC 2018

    If the XML contains "whitespace handling" processing instruction, then the XML text not visible in InDesign CC 2018, it returns empty paragraphs, but the same XML working fine in CC 2017.

    Sample XML attached for your reference. Please check and revert ASAP.

    • 

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    5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix is available in version 13.1 of InDesign.
    Please update to the latest version available to you via Creative Cloud Desktop application.

    Thanks,
    Adobe InDesign team

11. Number list auto-numbering issues

    We found one of the critical issues for auto-number list. We don't know how number removed automatically.

    It will be visible if we made any changes in particular para, ex: we change any style and revert back to list style. Please check and fix such issues to avoid content loss during typesetting process.

    I've attached screen shot and InDesign file for your better under standing. Refer page 18.

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    1 comment  ·  Styles  ·  Delete…  ·  Admin →
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12. Eyedropper in tables (ME indesign 2018) crashing

    Using the latest copy of indesign ME and everytime i use the eyedropper tool on a table it immediately crashes

    2 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Links on TOC doesn't work

    Interactive links on the TOC does't work when I publish online or export to ePub. Even with “Create PDF Bookmarks” checked. The link itself is created, but it has no effect.

    I'm using a Mac with InDesign CC 2018. (Until CC 2017 it was working fine).

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    6 comments  ·  Book/TOC  ·  Delete…  ·  Admin →
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    Resolved For User  ·  amaarora responded

    Marking this as solved as confirmed by user.

    -Aman

14. CC library tab won't select?

    When clicking on the dropdown menu to select a CC library, the tabs do not open unless I hold down the ^ button. When opened, I cannot select a CC library. Have refreshed several times but it still doesn't let me change the library! This is on InDesign for Mac.

    9 votes

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    7 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anasuiya Gupta responded

    Hi

    Please provide the following information:
    1. Is InDesign installed on the default path?
    2. Do you have any special character in the path where InDesign is installed? Like username has special characters.

    Also, please provide a copy of you preferences, you can zip them and email to anasgupt@adobe.com.

    Regards
    Anasuiya Gupta

15. Printer configuration

    Since the updates on Tuesday, January 23 2018, I am unable to print using my printer's fold and staple feature, which has never been a problem in the past. Also, I now have a notice that fonts are missing from my computer, and these are fonts I have used for several years.

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    3 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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16. Links from CC Library suddely missing and can't be relinked

    I sometimes have a problem with links from the CC Libraries, the links work fine when I save and close the file. But then sometimes when I open the INDD-file the day after it says that the links are missing, and when I try to relink it just say that "Either the file doesn't excist, you do not have read permissions to it or the file is used in another application".

    But none of the options in the dialog box are correct, the files in the library still works fine in other documents. I have no idea how to fix my indd-file without starting all over and as you can imagine, this is a big problem for me.

    I sometimes have a problem with links from the CC Libraries, the links work fine when I save and close the file. But then sometimes when I open the INDD-file the day after it says that the links are missing, and when I try to relink it just say that "Either the file doesn't excist, you do not have read permissions to it or the file is used in another application".

    But none of the options in the dialog box are correct, the files in the library still works fine in other documents. I have no idea how to fix… more

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    5 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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17. high cpu usage indesign

    I am periodically experiencing high CPU usage with InDesign 13.0 x64 on Windows 10. The CPU remains high even while not actively using InDesign and doesn't stop until I quit and relaunch the application. This issue only started happening within the past few weeks, probably after the most recent update.

    I'm attaching a screenshot from the Task Manager showing 50% CPU consumption. Please note that my laptop is quad-core. That means InDesign is fully consuming 2 CPUs (4 threads) continuously.

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    5 votes

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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18. Dragging the zero point to a new location will not work in rotated spreads

    If you rotated a spread view and you want to move the zero point from the origin to a different location the landing point is never the one you dragged the cross-hairs of the rulers to.

    It needs a sophisticated script that will workaround this bug. Currently I'm writing one, that should overcome this issue.

    Nevertheless, that should be fixed.

    Watch the movie clip where I like to drag the zero point to a new loaction and always fail.

    Regards,
    Uwe

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    3 votes

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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19. copy multiple text-frames > crash

    When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.

    Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.

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    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved.

    Regards
    InDesign Team

20. Can't scroll through pages in presentation mode

    2017.1 Release, 12.1.0.56 Build
    macOS Sierra version 10.12.6

    When I go to the presentation mode, I am not able to scroll through the pages. Whether i use the trackpad, arrow keys, or change the keyboard shortcuts.

    6 votes

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello All,
    There has to be a scenario in which the scrolling of the document is not working in presentation mode because, otherwise it is not reproducible at our end.
    I can observe that, pages do not scroll while making a vertical gesture on the mouse, but through other methods such as, click, arrow key pages can be scrolled easily.

    Are you able to scroll using clicks and arrow keys?
    Is it the case that, the issue is intermittent or only happens in a specific scenario?
    Also, let us know your machine details such its configuration, OS version and Id version

    This can help us to get to the bottom of the issue

    Thanks,
    Abhinav