Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. InDesign 14.1

    Opening InDesign just by itself makes it freeze completely. Ball of death (on Mac) .
    It asks me if I want to start automatic recovery however I can't click on any of the options because the ball of death doesn't let me. The window with the recovery message consequently shows up on top of any other screen.

    I could make InDesign work ONCE yesterday after restarting and today it completely crashes again. Unfortunately it also means one of my files is now stuck 'open' which is untimely.
    This is the latest verstion both of InDesign as well as Mac OS.

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  2. Assembled files in assignments crash regularly when updated

    Assignments in Indesign regularly crash the program when parts need updating This is especially bad when an assigned part has been worked on in the assigned file or if the respective file runs over various pages or if it contains complex .ai-images. As soon as you click on the yellow icon to update a part Indesign crashes again and again. To solve the problem I have deleted certain text files completely from the assembly and reentered them afterwards, which is much more effort and doesn't always work.
    I had this problem before, a few months ago, but lately it has…

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  3. Fails with certain Illustrator images

    It happened a few times to me that Indesign keeps crashing when certain (complex) .ai images are used - which shouldn't be as I thought Adobe files would perfectly interact with other Adobe programs.
    When these are changed to png images and I am able to open the Indesign file and update them, Indesign works perfectly well again. At times it is not possible at all to open the file or change the image and the file needs to be reacreated.

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  4. Fermeture du logiciel INDESIGN avec l'outil Ligne

    Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

    Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
    Merci de votre retour.

    1 vote

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  5. InDesign Crash with Outlook

    I am working on a Mac (Mojave - 10.14) using InDesign CC 2019. The bug is that when I open InDesign with Outlook already open, InDesign all of a sudden begins eating up memory, at about 1 GB every few seconds, until it reaches about 130 GB then force-quits not only InDesign but Outlook. However, after rebooting, if I first launch InDesign THEN Outlook, this doesn't happen.

    1 vote

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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  6. InDesign hangs while exporting to ICML

    CC 2018 – ICML Export is hanging when trying to export.

    See attached example file*, the text box highlighted on page 4 is what is causing the problem. In the export file produced (if this box is removed) the other boxes are incorrectly formatted.

    • An .indd or .idml file was not allowed so unable to attach this but can provide if required.
    1 vote

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  7. Assert after closing InDesign CC 2019 Debug.

    After clear installation Adobe InDesign CC 2019 Debug every time when I am closing application I have this Assert dialog box:

    Interface kLanguageImpl changed but not marked dirty. First difference occurrs at offset 54

    d:\development\siriusr14\source\omlib\session\pmpersist.cpp (1425)

    I have only Skip and Debugger buttons. Skip open new dialog box (the same information).

    There are no plugins. Only clear install.

    1 vote

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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  8. Help > About

    Going to Help > About to see what version I'm using causes InDesign to freeze and crash.
    InDesign 14.0 x 64
    Windows 10 Pro 1803 OS build 17134.345

    1 vote

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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  9. PDF Export & Text field crash

    I have also downloaded Indesign CC 2019 and encounter a lot of bugs. I can't select a color profile for the PDF export and every time I click into a text field while layouting the complete program hangs. Unfortunately, you can't work with the program like this at the moment!

    Solution for the problem with the PDF export: Preset PDF export profiles and then select them. So you can bypass the problem a bit. For the second problem I can't find a solution and am very annoyed, because there are also the same probleme with the other programs of CC

    1 vote

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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  10. InDesign CS6 Hangs with customized plug-ins

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows,…

    1 vote

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  11. Text wrap on anchored frame causes InDesign to freeze

    1. InDesign CC 2018 13.1 on macOS 10.13.6
    2. When placing an object in a text frame, thus creating an anchored object, and then applying to the latter a text wrap method that is different from default (none), either via application ui, script or object style;
    3. Expected to apply the wanted text wrap option;
    4. Application freezes.
    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  12. search all documents

    Search / Find "All Documents" opens unrelated docs, causes error crash.

    Sometimes, when doing a "find" on "All Documents," InDesign will suddenly open a document (a document that is linked in my current document, but that wasn't open before) that has the looked-for text in it. Attempting to close this unwanted document causes a crash error.

    This has been a problem since at least CS6 if not earlier. Shocked to find it in CC.

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  13. incopy workspace bar crash

    InCopy CC 13.0.1 and InDesign CC

    When clicking on Character, Character style or Paragraph style the program freezes for 20 secs or more, and this bar appears. (See image)

    It happens when I open a New file, as well as InDesign linked.

    It disappears if I wait, and click to reset workspace. Then it returns.

    I have tried reinstalling software (and switching PC off and on again)

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  14. crash when deleting line

    InDesign crashes on selecting a specific line in TOC

    Hi! When trying to delete some lines in the TOC, some lines cause crashes. For one line it seems impossible to delete it. When selecting the line or the space the cursor freezes within seconds and a crash report appears.
    On reopening the file an error message appears, though the file can be opened.
    Attached are two screenshots and the file.
    Regards,
    Peter

    version 13.1x64

    1 vote

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  15. Anchored object in table cell

    1. InDesign version 13.1
    2. Paste anchored object next to text inside in table cell.
    3. Anchored object acts as normal as if pasted in a normal paragraph.
    4. InDesign stalls and crashes; have to force quit to close.
    1 vote

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    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  16. Indesign cc 2018 crash mounted volume on "Save As..."

    Environment:
    - Adobe InDesign CC 2018 13.1 (13.1.0.76),
    - MacOS v 10.12.6.
    - Mounted SMB share (Windows Server 2012 R2 full share permissions).

    When editing a document on the mounted SMB share, then doing a "Save As...", there's a delay, then pinwheels, then crashes.

    Attached are the screen shots of the dialog boxes that occurs as it crashes, plus the Apple crash report.

    It does NOT crash on "Save".

    It does NOT crash on "Save A Copy..." UNLESS - sometimes you try to save over a pre-existing document. It will complain that the file is open even if it isn't…

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  17. Crash ID2018 with a right click

    InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

    1 vote

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  18. Crashing when entering text in paragraph style name field

    To get this crash...
    Duplicate an existing Paragraph Style via Panel drop down menu.

    Select text in name field.

    Type... crashes within the first couple of characters.

    Message... Internal Error

    Doesn't happen every time, but too often.

    Adobe InDesign CC 2018

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  19. Executing startup services

    Latest version of CC2018. Intel 7th Gen i7 PC with 16gb memory and Nvidia GeForce 1050 video card.

    All other applications installed and run properly but indesign is stuck on splash screen with Executing startup services... Only way to exit it is to run task manager and kill it.

    Removed OOBE and restarted. Logged back into CC. Same issue. Don't want to reset my PC to factory (it's only a couple months old). Thanks Ben

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  20. Place PDF causes InDesign to fail requiring force quit.

    InDesign CC 13.1, OSX 10.13.5 on iMac Retina 5k 27-inch Late 2014.

    All updates are latest available. Attempting to place a PDF file (single page) into an InDesign document with "Show Import Options" selected (only) results in a mostly-empty "Place PDF" dialog box. Mousing over the box causes missing parts to appear one-by-one, except the "Place" button. Clicking "cancel" closes the dialog box but then many/most InDesign functions no longer work, including menu items. InDesign won't quit, either from the File/Quit menu item or command-Q. Only way to restore the application is to force quit. This bug is 100% repeatable.…

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

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