Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. windows 10

    I am opening InDesign from the start menu but it crashes each time. it will open ok from CC.
    1. Version of Adobe InDesign, InCopy or InDesign Server- InDesign CC 2019 14.0
    2. Steps to reproduce the issues – Tried installing oolder versions but seeing the same issue
    3. Expected result – Indesign to open
    4. Actual result – Crash report page appears

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.

    Adobe InDesign team

  2. Crash on deleting duplicated XML tag

    Indesign CC 2019 (Version 14.0.1)
    Mac OS Mojave on Mac mini (Late 2014)

    Hello, I have a document ready to import XML data, with existing XML structure and tagged elements in page.
    Afterwards I import XML data into XML structure and then duplicate (copy and paste) text frame that contains a table with an image placed into a cell table.
    If I try to delete resulting duplicated XML tag, application crashes.
    Same result if I duplicate (copy and paste) XML tag directly.

    These are the steps:

    1) Open document with prepared XML structure and tagged elements in page.
    2) Import…

    1 vote
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  4. Export to PDF crashes when Printer's Marks checked on in PDF export window menu (Indesign 14.0.1 )

    When I leave Printer's Marks unchecked, Indesign exports effortlessly.

    Crashing while exporting to PDF happens with any design, regardless of the contents in the design (RGB, .ai files, etc.)

    I have tested it on exporting older designs that have already been sent to print with printer's marks, prior to this issue.

    Note: checking or unchecking Bleed and Slug don't interfere – only Printer's Marks do.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. Crash when placing DOCX with paragraphStyles

    Version: InDesign 14.0.1, macOS 10.14.3

    Steps:
    1. Open attached InDesign document (please rename .jpg in .indd, there was a bug while uploading the file)
    2. Place "ThisDocumentHasParagraphStyles.docx" in the document
    3. InDesign crashes :-(

    It seems it has something to do with the ParagraphStyles that are in the Word document. If I try to place the DOCX file named "ThisDocumentDOESNTHaveParagraphStyles.docx", then InDesign doesn't crash.

    Attached is a screen video capture of the process (rename .jpg in .mp4 please)

    Please help!

    1 vote
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  6. InDesign crashes on launch in "PlugPlugOwl.dll"

    InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
    My computers processor is Intel Pentium 1.5 GHz
    I've attached the crash report.

    4 votes
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    9 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
    If you are facing crash on launch please reach out to us on sharewithid@adobe.com
    Closing this thread.

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  7. Shortkeys causing program to freeze

    Hi, I'm using the latest Indesign CC on my windows 10 laptop
    Indesign keeping freezing and doesn't recover when i use any shortcut keys.
    E.g ctrl E to export a PDF will crash the program, so i need to go the long way of file - export etc

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  8. Crashes while inserting a new page in between document

    Im using Indesign CC 2019 to create a 180 paged book. While trying to insert a new page in between or delete a page, it keeps loading for a very long time (7-8 mins) and then shows a error message sometimes or mostly crashes.
    This problem just started occurring from yesterday. So far the file was fine.
    Kindly help.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  9. Not compatible with Win10 1809?

    On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

    1 vote
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  10. CC Libraries panel crashes on right-click

    Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

    2 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign 2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend you to update to this version.

    If you still face this issue even after updating, please submit the crash report to us.


    Adobe InDesign team

  11. crash

    For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

    I've sent several crash reports and heard nothing.

    2 votes
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  12. 1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  13. ^t

    In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  14. Master pages can't be applied/loaded

    Whenever I try to load/apply new master pages to a document, InDesign crashes. I have already rebootet and the same problem still appears. Also tried it on a coworkers computer and the problem is still there.
    New master pages can't be loaded/applied.

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  15. Indesign CC2018 crashes on Cmd-V

    I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.

    1 vote
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  16. Indesign 2019 CC crash after relink document

    Every time when I try to relink a document in Indesign 2019 CC, the program crashes. I already send several crash reports to Adobe, no respond.

    Adobe could you please fix this bug asap? It is very annoying and I can not do my work properly this way.

    1 vote
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

    Adobe InDesign team

  17. crash launch

    I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
    No error message. Just stop launching. What to do?

    1 vote
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  18. InDesign crashes

    InDesign 14.0.1 MacOS Mojave

    Program crashes every time I open it, with any file. It tried to recover the last file it opened but nothing works.

    Tried: erasing prefs, cache, dumped the Recovery files, Uninstall, Reinstall. Still having the same issue. This is happening on two of my Computers at work.
    Tried the same solutions on both computers and still having the same crash issues.

    PS: Program was working OK yesterday, 1-8-2019.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  19. Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

    This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

    6 votes
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    21 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  20. Fermeture du logiciel INDESIGN avec l'outil Ligne

    Crash with the lign tool and arrow
    Indesign 14.0.1

    steps to reproduce the issues :
    https://drive.google.com/drive/folders/15ccJfKeoi1dw3gDSCZ-jcjhNdT9qPkkm?usp=sharing

    best regards,

    1 vote
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

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