InDesign newer than 20.3 and newer freezes on some documents from 19.X.X
InDesign 20.3 and 20.3.1 hang and close with an error reporting dialog when opening some documents from InDesign 19.X.X. This issue does not occur in version 20.2.
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Artur
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Please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign froze?
- Video recording of the issue
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
- Please provide spindump report, follow these steps:
- Open Activity Monitor: Go to Finder > Applications > Utilities > Activity Monitor.
- Select the Process: Locate the frozen or lagging application and click on it.
- Generate the Report: Click the gear icon in the Activity Monitor window and choose Spindump
- Save the Report: Click "Save" to store the spindump file on your system.
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Adobe InDesign Team