587 results found

1. Script | Selection on merged row makes indesign crash

   Hi everyone,

   I'm facing a new problem with a script I was working on, it is supposed to read every cells I selected and let me apply a cell and paragraph style. It works fine unless my first selection is a merge row and the second one a row without any merge.

   so selecting this two rows with this code makes indesign crash (see: rows.png):

   try {
   var mySelection = app.selection[0];
   alert(app.selection[0].contents)
   } catch (e) {
   alert("error\n" + e.number + ": " + e.message)
   }

   Thanks for your help,
   Nicolas

   here's an example of my selection that crashes (error.png)

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2. Hyperlink causing InDesign to crash

   I have an issue in a file that I'm working with where if I scroll to a certain point in the hyperlink panel, my entire InDesign program crashes. I've tried deleting all of the hyperlinks one-by-one, and I noticed that it always crashes when I reach the same point (about 2/3rds down the list).

   I think there's a hyperlink that's become an issue within the file, and whenever InDesign tries to show that specific one within the hyperlink panel, it crashes.

   4 votes

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

3. Hello, I am using online document sharing to retrieve comments directly into inDesign. Unfortunately, the name of the correctors are display

   Hello,
   I am using online document sharing to retrieve comments directly into inDesign.
   Unfortunately, the name of the correctors are displayed but their comments are invisible (text crossed out, underlined or added text).
   A small blue wheel spins next to the filters icon.
   Moreover, since this document sharing online, InDesign crashes every open.
   Thanks for your help

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4. Indesign 16.0.1 sometimes crashes when saving

   Indesign 16.0.1 on my month-old iMac, crashes daily usually when I'm saving my 80 page catalog, I don't know when it will happen. The book contains links from Drive, Dropbox and another computer.

   Yesterday's crash damaged the file but luckily I could use a recently saved version.

   2 votes

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5. InDesign 16.0.1 can't recover file from crash

   Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

   InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

   I have reset preferences, created a new workspace (instead of using previous version's saved workspace), uninstalled and reinstalled several times.

   Mostly returning to InDesign from Chrome – Version 87.0.4280.88 (Official Build) (x86_64). Or from Photoshop 22.1.

   The recovery folder has 70 files from Oct.-Dec. 2020.

   Attached are screenshots of the crash reports and the error message from InDesign. There was only one doc open and it was saved with a filename, there was no "untitled" file open.

   Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

   InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

   I have reset preferences, created a new workspace (instead of using previous version's saved workspace),… more

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6. Garamond Premier Pro Medium appears as non-existing in MiddleEastern Version 16. AND 16.01 even though it's perfectly fine in Ver. 15.1.2
   1 vote

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7. InCopy CC2021(16.1) crashes when I try to convert files to rtf.
   1 vote

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8. crash sleep mode

   Hello,

   I'm using InDesign 15.1.2 on a brand new Macbook Pro.

   Several times a day InDesign crashes. It seems to happen most often when:
   - my computer goes into sleep mode and I reawaken it

   but it sometimes happens when:
   - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

   Sometimes it happens for no reason, when I am using another program.

   I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from the crash.

   Can anybody direct me to somebody who I can work with to try and resolve the issue?

   Hello,

   I'm using InDesign 15.1.2 on a brand new Macbook Pro.

   Several times a day InDesign crashes. It seems to happen most often when:
   - my computer goes into sleep mode and I reawaken it

   but it sometimes happens when:
   - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

   Sometimes it happens for no reason, when I am using another program.

   I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from… more

   3 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

9. Running OS Big Sur 11.0.1 on 2019 Mac 27", InDesign 16.0.77. Crashing program the moment I click on an image file on a page in InDesign.
   2 votes

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

10. ID crashes inserting a symbol as index reference.

    ID crashes inserting a symbol as index reference.

    Not a new problem by the looks of it.
    It doesn't matter whether I type a reference, copy and paste it or highlight text and use shortcut keys. ID always crashes if a symbol is the first thing in the index reference.

    however, if 'Sort by' is used and that doesn't start with a symbol it is okay. But this is only 'useful' when that is relevant, which is not always.

    3 votes

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

11. Paste without formatting crash !

    InDesign 15.1.3 crashes when using Paste Without Formatting.
    I can reproduce the crash.
    Running macOS Catalina 10.15.7 in French language.

    2 votes

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12. ID 16.0 – Crashing in Split Layout View When Cutting and Pasting Text

    InDesign crashes when doing the following:

    1. Open or Create a document.
    2. Enable split layout view
    3. Create a text frame in each view
    4. Fill one of the text frames with type
    5. Cut some of the type into the other frame
    6. Cut some more of the type from the filled frame
    7. Copy the text in the other frame
    8. Undo the cutting of the text
    9. Re-cut the text
    10. Paste the text into the other frame
    11. CRASH

    Video of the bug: https://youtu.be/ex7BsXfeSUA

    This is present in both ID 15.X and ID 16.0 and crashes with documents created in both new and old versions of InDesign.

    InDesign crashes when doing the following:

    1. Open or Create a document.
    2. Enable split layout view
    3. Create a text frame in each view
    4. Fill one of the text frames with type
    5. Cut some of the type into the other frame
    6. Cut some more of the type from the filled frame
    7. Copy the text in the other frame
    8. Undo the cutting of the text
    9. Re-cut the text
    10. Paste the text into the other frame
    11. CRASH

    Video of the bug: https://youtu.be/ex7BsXfeSUA

    This is present in both ID 15.X and ID 16.0 and crashes with documents created in both new and old versions of… more

    2 votes

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13. Suddenly you can not save your document in any way.

    You get no warning but suddenly tools etc does not work as supposed and you can not save your work in any way.
    If you use force quit it does not say "not responding" though.

    It happens in this new version and with system BIG SUR on iMac

    1 vote

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14. idml crashes InDesign 16.1 Big sur - MacMini M1

    I'm running InDesign 2021 16.1 and Big Sur, and a Mac Mini M1 chip. Every time I save an IDML file, then try to open the .idml InDesign will crash upon opening the IDML.
    I can open the original INDD file, but not the IDML.

    1 vote

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15. InDesign crashes every time after standby

    InDesign crashes every time when my MacBook Pro is in standby.

    OS X 10.15.6
    MacBook Pro 16

    3 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —
    Adobe InDesign Team

16. InDesign crashing while saving the document to GoogleDrive

    Crashes when saving to google drive.

    Not only crash the program, but the whole laptop. Running MBP 2017.

    File was lost and corrupted the original file.

    Lost hours of work.

    2 votes

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17. Crash when "fitting frame to content" on an inline-anchored textframe (inline or above line)

    Hi,
    Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.

    I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
    I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of whitespace inbetween the smaller frames, indesign crashes immediatly.

    When adding linebreaks inbetween the anchored textframes inside the main one, the "fitting frame to content"-action works fine.

    Attached is a video of the problem.
    If you have any questions feel free to ask.

    Please fix the problem.
    My company is using this textframe-in-textframe solution as templates to automatically populate the frames with text using a script. When executing that script Indesign crashed and we had to go look for the issue. Fixed the templates by adding linebreaks.

    I added my bugreport on another Bug that seemed similar but after reviewing it it seems like it's a separate bug: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/39398323-anchored-textframe-with-auto-sizing-auto-adjusting
    Maybe it's still helpful...

    Hi,
    Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.

    I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
    I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of… more

    • 

    6 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue is fixed. No crash in latest InDesign version.

    --

    Adobe InDesign team

18. Hyperlink window causing crash/lockup

    Hello,

    I'm working on a file from February 2020 that contains hyperlinks. Every time I click to use the Hyperlink window to edit/update urls my InDesign locks up. However, when I try this in a new file I created in December, I'm not having any issues with the hyperlinks window/tool.

    I'm using the latest version of InDesign CC (16.1).
    I open the file, click the Hyperlinks window and the program locks up to where I have to force quit.

    (Not sure if it matters - I'm adding this comment from my Mac, but I'm trying to do this work on my PC, which is my work computer.)

    Hello,

    I'm working on a file from February 2020 that contains hyperlinks. Every time I click to use the Hyperlink window to edit/update urls my InDesign locks up. However, when I try this in a new file I created in December, I'm not having any issues with the hyperlinks window/tool.

    I'm using the latest version of InDesign CC (16.1).
    I open the file, click the Hyperlinks window and the program locks up to where I have to force quit.

    (Not sure if it matters - I'm adding this comment from my Mac, but I'm trying to do this work on… more

    1 vote

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

19. Error code: 3 - Cannot save <filename>. The file <DBTMPxxxxxxx> is damaged.

    Ever since I updated my system to Mojave 10.14.6, I have been getting an "error code: 3" warning when saving my file in InDesign 16.1.0.20. Tried doing a "Save As" and adjusting the file name slightly, but nothing I've tried has worked yet. I have had to save an IDML and revert to InDesign 15.1.3.

    •  

    1 vote

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    With the release of InDesign 2020(15.0.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

    If your file is still not getting repaired in latest InDesign , can you please share the document with Grp-idfile@adobe.com.

    Thanks,
    Adobe InDesign team"

20. Every time I try to save an InDesign file my Macbook Pro Crashes to Black

    Every time I try to save an InDesign file my Macbook Pro Crashes to Black. Files seem to be recovered upon reboot, but reboot takes a while - especially when you save a dozen times a day or more.

    InDesign 16.1
    MacBook Pro Mid 2018
    macOS Big Sur 11.1

    1 vote

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