861 results found

1. pipette does not work in cells of tables

   pipette does not work in cells of tables

   2 votes

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Double-click the Eyedropper Tool to open Eyedropper Options dialog.
   Check that Character and Paragraph Settings option are checked ON.

2. beachballs

   Beach balls, beach balls and beach balls and wait for the next move in indesign. We do not find a solution to this problem on the Internet. Can Adobe solve this?

   5 votes

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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

3. Can't scroll through pages in presentation mode

   2017.1 Release, 12.1.0.56 Build
   macOS Sierra version 10.12.6

   When I go to the presentation mode, I am not able to scroll through the pages. Whether i use the trackpad, arrow keys, or change the keyboard shortcuts.

   6 votes

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   Need More Info  ·  Abhinav Kaushik responded

   Hello All,
   There has to be a scenario in which the scrolling of the document is not working in presentation mode because, otherwise it is not reproducible at our end.
   I can observe that, pages do not scroll while making a vertical gesture on the mouse, but through other methods such as, click, arrow key pages can be scrolled easily.

   Are you able to scroll using clicks and arrow keys?
   Is it the case that, the issue is intermittent or only happens in a specific scenario?
   Also, let us know your machine details such its configuration, OS version and Id version

   This can help us to get to the bottom of the issue

   Thanks,
   Abhinav

4. Copy or duplicated text box not longer editable

   Any text box which is copied or duplicated becomes uneditable.

   1 vote

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5. guide color white page and pasteboard color yellow

   This is happened three times now. The guides appear on the screen is white even though there specified color in preferences still the default. The white areas on the screen such as the page and pasteboard color is light yellow.

   The first time resetting the preferences fixed it. The second time it did not but re-profiling the monitor did. The third time neither fixed it and after rebooting InDesign gave me the "configuration error", "error 16".

   I followed the instructions for this error that I found here:
   https://helpx.adobe.com/creative-cloud/kb/configuration-error.html#mac_os

   Since this happened InDesign seems to be less stable and before and has crashed on me several times when I was quitting the program.

   The next time the error occurs I will attempt to get a screenshot.

   Mac Pro, OSX 10.11.6, InDesign 12.0.0.81 (And no I will not update InDesign to see if this fixes the issue)

   This is happened three times now. The guides appear on the screen is white even though there specified color in preferences still the default. The white areas on the screen such as the page and pasteboard color is light yellow.

   The first time resetting the preferences fixed it. The second time it did not but re-profiling the monitor did. The third time neither fixed it and after rebooting InDesign gave me the "configuration error", "error 16".

   I followed the instructions for this error that I found here:
   https://helpx.adobe.com/creative-cloud/kb/configuration-error.html#mac_os

   Since this happened InDesign seems to be less stable and before and… more

   1 vote

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6. Copying from Illustrator pastes with strange colors

   I used to be able to do this with no problem: copy a vector from Illustrator into InDesign and it look the same. Now, when I paste a logo, say, a teal and yellow one, into InDesign, the teal turns red! I have color swatches created in the Illustrator file, but even when I haven't done that, I've never seen this happen before. I now have to import many vector images instead, which is a huge inconvenience.

   2 votes

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7. "Keep with next" hasn't been working at all

   "Keep with next" hasn't worked for a long time. It's completely unusable. It doesn't matter if I select "all lines in paragraph" or "at start/end."

   Also, selecting "start a paragraph in the next column" doesn't work either. The text styled that way does not go to the next column; it appears as overset text.

   • 

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8. Scroll bar disappears in Pages panel, swatches panel,Layers panel and background task panel loses its boxes on the right.

   2017.1 Release, 12.1.0.56 x64 build

   The pages panel loses its scroll bar and doesn't display all pages. Panel needs to be opened wide to display anything. This cuts off easy access to document's later pages.

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   61 votes

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while. The fix of the issue is now part of InDesign’s latest update, Id 13.1

   Update your InDesign through Creative Cloud app to Id 13.1

   Thanks,
   Abhinav

9. Export PDF: document bleed values unreadable

   Adobe CC2017.1 Mac
   With interface theme "medium darker" (i.e. the second darkest option) the values of the bleed settings are unreadable in "Export PDF" dialog, when "use document bleed settings" is enabled.

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   1 vote

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.

10. Indesign performance issue : Bad performance when using span columns in InDesign/InCopy

    VERSIONS
    Windows 7, CC 2015.4 and CC 2017.0
    Windows 10, CC 2015.4 and CC 2017.0
    macOS 10.12, CC 2015.4
    even CS6 versions are affected...

    ---

    STEPS TO REPRODUCE
    1. Create an InDesign document with several pages
    2. Define the text frame options with two columns
    3. Link all frames and fill with placeholder text
    4. Create a new paragraph style with the option "span columns" (e.g. title)
    5. Define several parts of the layout with the new paragraph style
    6. Edit some text near the paragraph style
    --> the performance while typing is very very bad!!!

    ---

    EXPECTED RESULT
    InDesign and InCopy should still be usable when a layout file was built using either "span column" or "split column" (e.g. using a paragraph style > "Span Columns").

    ---

    ACTUAL RESULT
    Very bad performance - working is NOT possible anymore

    VERSIONS
    Windows 7, CC 2015.4 and CC 2017.0
    Windows 10, CC 2015.4 and CC 2017.0
    macOS 10.12, CC 2015.4
    even CS6 versions are affected...

    ---

    STEPS TO REPRODUCE
    1. Create an InDesign document with several pages
    2. Define the text frame options with two columns
    3. Link all frames and fill with placeholder text
    4. Create a new paragraph style with the option "span columns" (e.g. title)
    5. Define several parts of the layout with the new paragraph style
    6. Edit some text near the paragraph style
    --> the performance while typing is very very bad!!!

    ---

    EXPECTED RESULT
    InDesign and InCopy… more

    • 

    29 votes

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    Partial Fix  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have been able to improve the performance with span columns but it is till work in progress.

    Please upgrade your InDesign application to the latest version to try out the incremental fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

11. Interactive elements do not export to interactive PDF

    Version - Adobe Indesign CC
    2015.3 Release
    11.3.0.34 Build
    operating on Mac OS X El Capitan, Version 10.11

    Steps to reproduce issues:

    Create a new document with a double-page spread in Indesign.
    Import four images into document and arrange on spread.

    Import a shape into Indesign that will be assigned as a pop up box that will appear above Image 1 when rolled over, and place shape next to Image 1.
    Place some text (e.g. "Image credit') on top of shape and group text with shape.
    Open Buttons and Forms dialogue box:
    - Convert group to a button.
    - Set 'Name' as: Pop up 1.
    - Check box to turn 'Hidden until triggered' on.

    Select Image 1 which will be the trigger image for Pop up 1.
    Open Buttons and Forms dialogue box:
    - Convert Image 1 to a button.
    - Set 'Name' as: Image 1
    - Select 'Event: On Roll Over'.
    - Add a new action: 'Show/Hide Buttons and Forms'.
    - Set 'Visibility': select Pop-up 1 from list and set visibility as 'show'. Set visibility for 'Image 1' itself to 'ignore'.
    - Appearance: [Normal] is selected.

    • Select "Event: On Roll Off'.
    • Add a new action: 'Show/Hide Buttons and Forms'.
    • Set 'Visibility': select Pop-up 1 from list and set visibility as 'hide'. Set visibility for 'Image 1' itself to 'ignore'.
    • Appearance: [Normal] is selected.

    Repeat above steps for Images 2, 3 and 4.
    Export as interactive PDF.

    Actual result: 3 out of four of the images will trigger a pop up box when rolled over in the Interactive PDF as exported from Indesign. The fourth image does not trigger its assigned pop up box. The settings are exactly the same for all four images and pop up boxes. The shapes for the pop-up boxes are each imported separately, not copied and pasted. Sometimes none display, sometimes all, sometimes half. I cannot depend on this feature to work correctly.

    Expected Result: Each of the four images will trigger a hidden separate pop up box for its corresponding image when rolled over and the pop-up box will revert to being hidden when the image is rolled off.

    Version - Adobe Indesign CC
    2015.3 Release
    11.3.0.34 Build
    operating on Mac OS X El Capitan, Version 10.11

    Steps to reproduce issues:

    Create a new document with a double-page spread in Indesign.
    Import four images into document and arrange on spread.

    Import a shape into Indesign that will be assigned as a pop up box that will appear above Image 1 when rolled over, and place shape next to Image 1.
    Place some text (e.g. "Image credit') on top of shape and group text with shape.
    Open Buttons and Forms dialogue box:
    - Convert group to a button.
    - Set… more

    1 vote

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12. Surface Pro 4 And Gestures

    I have a new Surface Pro 4. When using Adobe applications, gestures on the touch pad (for example pinching or scrolling) either don't work or are really bugy with little control. I was told by Adobe that this is due to the detachable keyboard on the Surface Pro.

    2 votes

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13. Das Fenster Dateininformationen ist unsichtbar! Aber man muss es mit "Enter" bestätigen, um weiterarbeiten zu können.

    Fenster zeigen, dass die Metadaten wieder angepasst werden können (wie bei früheren Versionen).

    Indesign CC 2017.1

    1 vote

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14. Interface while using : no preview

    When I use the scale tool with MORE than one text block, I can't see the block content while checking the "preview" box. I can only see changing the size of the blocks but they seem empty up to clicking on "OK" button. This happens only with many text boxes (or block, I don't know how you call them in english) . You can see a screenshot linked to my message. If I do the same with many image boxes, all is ok. If I do the same with only one text bloc, all is ok.

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    1 vote

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15. Screen flickering - Screen turns black when moving objects.

    When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

    I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

    Build 12.1.0.56
    OS X El Capitan 10.11.6
    iMac (Retina 4K, 21.5", 2015)
    3,3 GHz Intel Core i7
    16 GB 1867 MHz DDR3
    Intel Iris Pro Graphics 6200 1536 MB

    2nd Monior is a DELL U2414H, 23,5" at 1800p

    This is happening on quite a lot of machines in my Company and also for Persons i know using a 4K Retina iMac. and Really is a pain to work with. - It is NOT visible in a Screenrecording the only option would be to record a Video from my Smartphone if needed...

    Thanks!

    When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

    I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

    Build 12.1.0.56
    OS X El Capitan 10.11.6
    iMac (Retina 4K, 21.5", 2015)
    3,3 GHz Intel Core i7
    16 GB 1867 MHz DDR3
    Intel Iris Pro Graphics 6200 1536 MB

    2nd Monior is a DELL U2414H, 23,5" at 1800p

    This is happening on quite a lot of machines in… more

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    35 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue reported is at Apple’s end.
    Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.

    Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.

    —
    Adobe InDesign team

16. InDesign is very slow

    The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

    My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

    I have attached a Quicktime video of this behavior. The long pauses between seeing the cursor move are the times when the application has a spinning wheel. Then is works for a minute or two and starts all over again.

    Dozens of users in the forums are reporting this problem with this version.

    The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

    My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

    I… more

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    102 votes

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    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread… more

17. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    5 votes

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    4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  ansjain responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

18. Change to gap tool made it useless for measurement

    PRior to the latest update I could use the gap tool to hover between items and see in a moment the distance between them. Now the text color is so pale I can barely see it when hovering. Probably not an intentional change.

    4 votes

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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have made improvements to the readability aspect in the Control panel fields when using the Gap Tool in InDesign CC 2018. You will see a marked change as compared to InDesign CC 2017.
    Closing this thread as we are no more hearing from users about this issue.

    Thanks,
    Adobe InDesign team

19. InDesign interface has issues after exiting touch mode

    To replicate the bug, have at least two documents open.
    After using touch mode and then switching to normal (essentials), the status bar at the end of the current document (contains pages, etc.) will look a little rough. In the document that was not focused, the entire status bar background is missing. In addition, on that document the scrollbars disappear and flash while you scroll, which is a little disturbing for your eyes.

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    4 votes

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20. Scrolling too slow

    Adobe needs to improve scrolling speed. When using the slider, InDesign can't keep up with it.

    8 votes

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    Need More Info  ·  AdminPradeep Verma (Sr. Engineering Manager, Adobe InDesign) responded

    Which version of InDesign are you currently using and what is the operating system you are on? Does this happen in some specific cases or always for you?