Alexandre Lourdel
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41 votes
This issue is being reviewed again.
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Adobe InDesign teamAn error occurred while saving the comment An error occurred while saving the comment Alexandre Lourdel
commented
This bug is still present in the latest version (15.1.2). Please see attached picture.
Alexandre Lourdel
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An error occurred while saving the comment Alexandre Lourdel
commented
Same old, same old. I reported this bug years ago. Adobe, do something once for all. This is not acceptable.
An error occurred while saving the comment Alexandre Lourdel
commented
Same old, same old. I reported this bug years ago. Adobe, do something once for all. This is not acceptable.
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27 votes
Please send the following information to santalwa@adobe.com :
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)Workaround: Restart InDesign
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Adobe InDesign TeamAn error occurred while saving the comment Alexandre Lourdel
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Several years after reporting this HUGE bug, posting screencaptures, sending reports to you at your mailbox (with no answer, by the way), it is indeed still present in the latest 2022 version. I have to deal with it every day. What's the use of reporting a bug if you don't do anything to solve it ? If Adobe doesn't want to resolve it, please tell us, there are other softwares around here that look very interesting to us professionals (Affinity Publisher…) and much cheaper. Adobe if following the same path than Quark 15 years ago.
An error occurred while saving the comment Alexandre Lourdel
commented
I've just sent you the files you asked for.
An error occurred while saving the comment Alexandre Lourdel
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Still present in the latest version (15.1.2). Please see attached video. Adobe, what are you doing ?
An error occurred while saving the comment Alexandre Lourdel
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The bug is still present in the latest version (15.1.1). This kind of bug is absolutely unacceptable. As Filip Blazek said, Adobe, could you please start fixing VERY OLD BUGS instead of adding half baked new features? I don't care about buggy new features if the old ones don't work properly. InDesign is turning into a bag of unsolved bugs and this error notification forum is becoming more and more irrelevant…
An error occurred while saving the comment Alexandre Lourdel
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The bug is still present in the latest version (15.0.2). Please solve this ASAP because it is really annoying. Most of the time this bug could induce errors in the final layout. As a consequence, I have to double attention on the editing process to avoid dramatic consequences which slows the productivity down. As a result, the confidence in the reliability of InDesign is seriously damaged.
An error occurred while saving the comment Alexandre Lourdel
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It happens too often, almost every time I'm working on a textbook layout. As a clue, I can tell I'm working a lot with imported Word documents as, I suppose, most of us. Please solve this really annoying bug unworthy of a professionnal design and layout editor. Contact me if you want some details.
An error occurred while saving the comment Alexandre Lourdel
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Again, this is a really dangerous bug because it could let you think the layout is allright whereas it is not. I'm loosing confidence in working with InDesign because of the proliferation of these kind of dangerous bugs lately. Look at the video attached to make yourself an idea of what I'm talking to. The preview is absolutely WRONG !
Please solve this sooner than later...An error occurred while saving the comment Alexandre Lourdel
commented
It happens to me too from time to time. This is a dangerous bug as it could make the user believe that his document is layed out in a wrong way. I lost time several times trying to edit pages that were not as they were displayed. From a professional program, that is really not serious because this is a huge bug.
Alexandre Lourdel
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36 votes
The issue reported is at Apple’s end.
Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.
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Adobe InDesign teamAn error occurred while saving the comment Alexandre Lourdel
commented
This bug seems to be related to the cursor size which can be changed in the Accessibility > Display > Cursor control panel. After having changed the cursor size, the external display didn't loose the connection with the Macbook so the screen stopped turning black every now and then. The price for this solution is that, from now on, the cursor disappears in InDesign each time I point on the vertex of a text-box.
Conclusion: Despite what the quality engineer said, the fact that, ONLY IN INDESIGN, a size-modified cursor solved the flickering bug but made the cursor disappear when placed on a textbox vertex tells me that this is an InDesign bug, not an Apple bug.
So, Adobe, please, do your homework and solve this bug once for all. Regards.
An error occurred while saving the comment Alexandre Lourdel
commented
Nope, this bug hasn't been solved on Catalina on my Macbook Pro 2015 equipped with an Intel Iris Graphics 6100 1536 MB. It happens almost everytime I resize a textbox on an external display while the Macbook's screen is up. When the Macbook's screen is closed, this bug does not happen. Please do something to solve this bug. Regards.
An error occurred while saving the comment Alexandre Lourdel
commented
This bug has not been solved with the last Mojave update.
InDesign 14.0.2
Mojave 10.14.6Please do something !
An error occurred while saving the comment Alexandre Lourdel
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I have the same issue using an external 4k screen (60 Hz) connected on my MacBook Pro 2015. Strangely I tried to reproduce this issue in Illustrator and everything worked fine in this application. So, are you sure the bug comes from Apple's side ?
If connected by Thunderbolt/MiniDisplay port (60 Hz), the screen will loose the sync with the Macbook during 1-2 sec while moving a simple rectangle or ellipse in InDesign.
If connected by HDMI (30 Hz), while doing the same test, the picture will suffer a brief distortion but will not turn black.
VERY IMPORTANT : When I close the Macbook, the problem disappears. When I open it again, it appears again.
InDesign 14.0.2
Mojave 10.14.5 -
2 votes
An error occurred while saving the comment Alexandre Lourdel
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Here is the buggy InDesign file.
PS: Your server doesn't respond and didn't accept my bug report file. How can I report a bug in those conditions ? This is discouraging.
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1 voteAlexandre Lourdel
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1 voteAlexandre Lourdel
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131 votes
The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix. To prevent problem on existing documents and see the footnotes again, you will have to force recompose the stories.
To force recompose stories, you can use the shortcut Command-Option-/ (slash) on Mac or Ctrl-Alt-slash on Windows-InDesign Team
An error occurred while saving the comment Alexandre Lourdel
commented
I had to face again this bug today using the latest version. One footnote had disappeared. Please solve this ASAP.
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6 votes
An error occurred while saving the comment Alexandre Lourdel
commented
Same bug here on InDesign 14.0.3, MacOS Mojave 10.14.6.
You can see it on the attached pictures.It happens strangely only on the first page which contains the paragraph style used as a reference to update the running head text. On the following pages, the double-space is not inserted. (!)
I can send you the file where the bug happens if you ask me to.
Alexandre Lourdel
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4 votes
An error occurred while saving the comment Alexandre Lourdel
commented
It happened again. The item page 62 is displayed at the wrong place in the table of contents.
Alexandre Lourdel
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An error occurred while saving the comment Alexandre Lourdel
commented
There are so many bugs in InDesign that sometimes it gets me down… Here is a huge one : the table of content is wrong because a section that should be located at page 63 is at the wrong place. This is huge !
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1 voteAlexandre Lourdel
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10 votes
Hi,
This issue has been fixed in latest InDesign versions. Please let us know in comments in case you still encounter the bug-InDesign Team
An error occurred while saving the comment Alexandre Lourdel
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Same situation here with InDesign 2019 last version on Mojave 10.14.6. Please look at the demonstration on the video attached. And please solve these tab bugs. I've lost half an hour trying to understand what I was doing wrong before understanding it was a bug. The tab dots line disappears following the 1st line spacing value as you can see on the video.
Alexandre Lourdel
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7 votes
An error occurred while saving the comment Alexandre Lourdel
commented
On my iMac 5K (2015), the 10.14.6 Mojave update seem to have solved this problem. Can anybody confirm this too ?
An error occurred while saving the comment Alexandre Lourdel
commented
I have the same issue when using Photoshop with graphics card acceleration parameter set to «advanced». This simultaneous use of various Adobe applications provokes problems with the graphic card (mine is a R9 380m with 2GB). Please solve this !!!!
Alexandre Lourdel
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2 votes
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign TeamAn error occurred while saving the comment Alexandre Lourdel
commented
InDesign crashes way too often... I regret the beginnings when InDesign was rock solid compared to Quark Xpress.
Alexandre Lourdel
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38 votes
We’re reviewing this issue.
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Adobe InDesign teamAlexandre Lourdel
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8 votesAlexandre Lourdel
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1 voteAlexandre Lourdel
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7 votesAlexandre Lourdel
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1 vote
An error occurred while saving the comment Alexandre Lourdel
commented
Another bug has occured with the font menu (this new menu really doesn't work well). The menu didn't close at all. Impossible to close it. See attached video.
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1 vote
An error occurred while saving the comment Alexandre Lourdel
commented
UPDATE: After cleaning OSX with Onyx, the problem appears to have been solved. I'm crossing my fingers.
Alexandre Lourdel
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58 votes
Edit: We reached to the users who have commented the issue still persists to identify the gap. It was discovered that their issue is different from what is being discussed on this thread. The issue pertaining to this thread is fixed. Hence, we are closing the thread.
The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlAn error occurred while saving the comment Alexandre Lourdel
commented
Sorry to insist : this is a nightmare. The fontmenu still collapses by itself, without clicking anywhere else. On top of that, it skips some fonts in the menu so that selecting some fonts is a real pain in the butt. Please go back to previous system of selecting fonts. The new system doesn't work well and is really really annoying.
An error occurred while saving the comment Alexandre Lourdel
commented
Despite what the quality Engineer said, the last update 14.0.2 didn't solve this problem. This is very annoying. Please, Mr. Quality Engineer, make yourself definitely sure that a problem is REALLY solved before stating that it is.
Alexandre Lourdel
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I'm using the last InDesign 17.0.1 on the last Big Sur. This bug is worse than ever and nothing seems to have been made to solve it. On the contrary, I've never seen so many useless CEPHtmlEngine processes opened at the same time without doing nothing more than using memory. Please see the picture attached. This is getting worse and worse. Please solve this once for all. This is getting really obscene and insulting for us.