Alexandre Lourdel
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607 votesAlexandre Lourdel
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9 votesAlexandre Lourdel
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6 votesAlexandre Lourdel
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8 votesAlexandre Lourdel
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4 votesAlexandre Lourdel
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11 votesAlexandre Lourdel
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65 votes
There are many internal as well as external factors that can cause the InDesign application to crash/freeze/hang.
A few workarounds are listed at https://helpx.adobe.com/in/indesign/kb/crash-on-launch.html.
We would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Alexandre Lourdel
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4 votesAlexandre Lourdel
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5 votesAlexandre Lourdel
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12 votesAlexandre Lourdel
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101 votes
Hello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
Alexandre Lourdel
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27 votes
Thank you for reporting the issue to us.
We are currently reviewing it.
InDesign TeamAlexandre Lourdel
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37 votes
Thanks for reporting. We will review the issue
-Indesign Team
Alexandre Lourdel
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39 votes
This issue is being reviewed again.
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Adobe InDesign teamAn error occurred while saving the comment An error occurred while saving the comment Alexandre Lourdel
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This bug is still present in the latest version (15.1.2). Please see attached picture.
Alexandre Lourdel
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An error occurred while saving the comment Alexandre Lourdel
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Same old, same old. I reported this bug years ago. Adobe, do something once for all. This is not acceptable.
An error occurred while saving the comment Alexandre Lourdel
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Same old, same old. I reported this bug years ago. Adobe, do something once for all. This is not acceptable.
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25 votes
Please send the following information to santalwa@adobe.com :
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)Workaround: Restart InDesign
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Adobe InDesign TeamAn error occurred while saving the comment Alexandre Lourdel
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Several years after reporting this HUGE bug, posting screencaptures, sending reports to you at your mailbox (with no answer, by the way), it is indeed still present in the latest 2022 version. I have to deal with it every day. What's the use of reporting a bug if you don't do anything to solve it ? If Adobe doesn't want to resolve it, please tell us, there are other softwares around here that look very interesting to us professionals (Affinity Publisher…) and much cheaper. Adobe if following the same path than Quark 15 years ago.
An error occurred while saving the comment Alexandre Lourdel
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I've just sent you the files you asked for.
An error occurred while saving the comment Alexandre Lourdel
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Still present in the latest version (15.1.2). Please see attached video. Adobe, what are you doing ?
An error occurred while saving the comment Alexandre Lourdel
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The bug is still present in the latest version (15.1.1). This kind of bug is absolutely unacceptable. As Filip Blazek said, Adobe, could you please start fixing VERY OLD BUGS instead of adding half baked new features? I don't care about buggy new features if the old ones don't work properly. InDesign is turning into a bag of unsolved bugs and this error notification forum is becoming more and more irrelevant…
An error occurred while saving the comment Alexandre Lourdel
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The bug is still present in the latest version (15.0.2). Please solve this ASAP because it is really annoying. Most of the time this bug could induce errors in the final layout. As a consequence, I have to double attention on the editing process to avoid dramatic consequences which slows the productivity down. As a result, the confidence in the reliability of InDesign is seriously damaged.
An error occurred while saving the comment Alexandre Lourdel
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It happens too often, almost every time I'm working on a textbook layout. As a clue, I can tell I'm working a lot with imported Word documents as, I suppose, most of us. Please solve this really annoying bug unworthy of a professionnal design and layout editor. Contact me if you want some details.
An error occurred while saving the comment Alexandre Lourdel
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Again, this is a really dangerous bug because it could let you think the layout is allright whereas it is not. I'm loosing confidence in working with InDesign because of the proliferation of these kind of dangerous bugs lately. Look at the video attached to make yourself an idea of what I'm talking to. The preview is absolutely WRONG !
Please solve this sooner than later...An error occurred while saving the comment Alexandre Lourdel
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It happens to me too from time to time. This is a dangerous bug as it could make the user believe that his document is layed out in a wrong way. I lost time several times trying to edit pages that were not as they were displayed. From a professional program, that is really not serious because this is a huge bug.
Alexandre Lourdel
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32 votes
The issue reported is at Apple’s end.
Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.
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Adobe InDesign teamAn error occurred while saving the comment Alexandre Lourdel
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This bug seems to be related to the cursor size which can be changed in the Accessibility > Display > Cursor control panel. After having changed the cursor size, the external display didn't loose the connection with the Macbook so the screen stopped turning black every now and then. The price for this solution is that, from now on, the cursor disappears in InDesign each time I point on the vertex of a text-box.
Conclusion: Despite what the quality engineer said, the fact that, ONLY IN INDESIGN, a size-modified cursor solved the flickering bug but made the cursor disappear when placed on a textbox vertex tells me that this is an InDesign bug, not an Apple bug.
So, Adobe, please, do your homework and solve this bug once for all. Regards.
An error occurred while saving the comment Alexandre Lourdel
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Nope, this bug hasn't been solved on Catalina on my Macbook Pro 2015 equipped with an Intel Iris Graphics 6100 1536 MB. It happens almost everytime I resize a textbox on an external display while the Macbook's screen is up. When the Macbook's screen is closed, this bug does not happen. Please do something to solve this bug. Regards.
An error occurred while saving the comment Alexandre Lourdel
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This bug has not been solved with the last Mojave update.
InDesign 14.0.2
Mojave 10.14.6Please do something !
An error occurred while saving the comment Alexandre Lourdel
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I have the same issue using an external 4k screen (60 Hz) connected on my MacBook Pro 2015. Strangely I tried to reproduce this issue in Illustrator and everything worked fine in this application. So, are you sure the bug comes from Apple's side ?
If connected by Thunderbolt/MiniDisplay port (60 Hz), the screen will loose the sync with the Macbook during 1-2 sec while moving a simple rectangle or ellipse in InDesign.
If connected by HDMI (30 Hz), while doing the same test, the picture will suffer a brief distortion but will not turn black.
VERY IMPORTANT : When I close the Macbook, the problem disappears. When I open it again, it appears again.
InDesign 14.0.2
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2 votes
An error occurred while saving the comment Alexandre Lourdel
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Here is the buggy InDesign file.
PS: Your server doesn't respond and didn't accept my bug report file. How can I report a bug in those conditions ? This is discouraging.
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1 voteAlexandre Lourdel
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1 voteAlexandre Lourdel
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131 votes
The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix. To prevent problem on existing documents and see the footnotes again, you will have to force recompose the stories.
To force recompose stories, you can use the shortcut Command-Option-/ (slash) on Mac or Ctrl-Alt-slash on Windows-InDesign Team
An error occurred while saving the comment Alexandre Lourdel
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I had to face again this bug today using the latest version. One footnote had disappeared. Please solve this ASAP.
Alexandre Lourdel
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I'm using the last InDesign 17.0.1 on the last Big Sur. This bug is worse than ever and nothing seems to have been made to solve it. On the contrary, I've never seen so many useless CEPHtmlEngine processes opened at the same time without doing nothing more than using memory. Please see the picture attached. This is getting worse and worse. Please solve this once for all. This is getting really obscene and insulting for us.