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108 votes
Hello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
InDesign TeamRY
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83 votes
Hello All,
Thank you for reporting the issue to us.
We have fixed the issue in the latest version of InDesign, Id 14.0.3Please upgrade your InDesign application to the latest version to try out the fix.
If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.
If you face any problems with the new update, do let us know in the comments.
You may also follow the below given link for the list of all fixed issues in Id 14.0.3
https://helpx.adobe.com/indesign/kb/fixed-issues.htmlRY
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101 votes
Hello All,
Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamRY
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110 votes
Hello All,
Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.
This particular thread caters to a very specific case which has been fixed in the last update of InDesign.
If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently…
RY
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174 votes
Hello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign TeamRY
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53 votes
Hello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
RY
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InDesign CC 2019, GPU enablement on Mac
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44 votesBased on our investigation we have categorized the issue that are being reported on this thread into three types:
1. Users having compatible GPU and monitor configuration but still not able to use GPU rendering.
2. Users having Incompatible GPU and monitor configuration. Please refer following link that have all the details system requirement for GPU rendering.
https://helpx.adobe.com/in/indesign/using/gpu_performance.html3. MacPro, Mac mini OR “working on MacBooks with screen down” and using Hidpi monitors with display scale factor one.
This has been identified as bug and we have fixed it in the latest version of InDesign, Id 14.0.3
Please update your InDesign to the latest version to try out the fixNote:
Since , this thread is mainly being tracked only for enable-ment of GPU functionality
Please report drawing related issue via other reported threads or new threads.An error occurred while saving the comment RY
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3 votes
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign TeamRY
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2 votesRY
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1 vote
An error occurred while saving the comment RY
commented
That has to do with your Text leading and baseline grid settings.
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4 votesRY
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13 votesRY
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11 votesRY
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12 votesRY
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5 votesRY
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481 votes
Thank you all for supporting this feature request.
Moving the feature request to the product backlog.RY
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Indesign 14.0.2
Mac Pro (late 2013)
MacOS 10.13.6
Quad-Core Intel Xeon E5, 3.7 GHz, 4 Cores
128 GB RAM
GPU: 2 AMD FirePro D700
Displays:
Cintiq 27QHDT:
Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
UI Looks like: 2560 x 1440 @ 60 Hz
Connection Type: Thunderbolt
LG ULTRAWIDE:
Resolution: 3440 x 1440 (UWQHD - Ultra-Wide Quad HD)
UI Looks like: 3440 x 1440 @ 60 Hz
Connection Type: Thunderbolt