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  2. Steps to reproduce the issues
  3. Expected result
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261 results found

  1. InDesign crashes when changing paragraph style with Typefi Designer 8.7.3 (14)

    Every time I change the paragraph style on my document, indesign crashes.

    5 votes

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    8 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2023(v18.2.1.455) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    As per the information provided by other customers, the issue might be related to Typefi Designer 8.7.3 (14).

    —
    Adobe InDesign Team

  2. Black swatch in cell diagonal line is not overprint

    In Table and Cells, stroke color default swatch is [Black]. In this case, overprinting is set even if the overprint check box is off.
    However, the diagonal line does not set the overprint even if [Black] swatch is applied.
    This is not set unless the check box is checked, so it must be the same as stroke because it behaves differently from stroke.

    5 votes

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    2 comments  ·  Text/Story/Table  ·  Admin →
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  3. indesign cursor lag

    My cursor is lagging while passing over portions of the Layers Panel specifically.
    I'm working on a Macbook Pro, with a BenQ GW2765 external monitor.
    The issue only happens while InDesign is on the external monitor, and it works fine while on the macbook pro.
    I've attached a video sample of the issue in action.

    5 votes

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    2 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have identified that this occurs when you connect your Macbook Pro with an external monitor using the older, obsolete Apple adapter.

    On using the newer, updated model of the Apple adapter, this issue does not occur. Many of our users have confirmed this.

    Please share what hardware you’re using to connect the external monitor to your MBP.

    —
    Adobe InDesign team

  4. Indesign causes screen to enter a strobe flicker effect and no choice but to shut down

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon…

    5 votes

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    6 comments  ·  Performance/Usability  ·  Admin →
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  5. Critical : can't sync fonts from Adobe

    Critical : can't sync fonts from Adobe :

    Hello, just like this guy below :

    Help! Unable to activate fonts InDesign 2019

    I can't sync fonts on indesign from Adobe Fonts. Nothing works. Tried everything.

    Tried syncing them from the Adobe Font website, tried in Indesign, uninstalled all indesign versions, restarted preferences, uninstalled adobe cloud.

    tried everything,

    Deactivating fonts on adobe font website, reactivating them. Doing the same in the cloud app. No fix.

    FONTS HAVING ISSUES : Source Sans pro, Open Sans, League Gothic, Fire Sans , Fire Sans 2.

    The error message is : "unable to sync one…

    5 votes

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    5 comments  ·  Others  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve seen this issue happen when you have the same Font already installed on your machine.

    So you may try going to where your Fonts are installed on Windows machine – (Control panel > Fonts) and uninstall/remove the Fonts that you are unable to Sync from Adobe Fonts.

    Hopefully, the problem should get resolved.

    Adobe InDesign team

  6. If Paragraph Format uses Shade, only the first line is underlined (instead of all) (Layer Problem!)

    Its not a suggestion, its a bug.
    Under Indesign 13.1, when e.g. a whole page is styled to have a gray shade behind it, and some paragraphs have to be undelined, then ALWAYS the Line before a hard return does not show the underline, because I suppose a layer problem occurs. Indesign seems to see the text on top, then applies the shade and under that the underlining for the text, which won't be shown then. The descenders are shown normally, since they are on top in the text layer. I have not found a way to tell the underline…

    5 votes

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    4 comments  ·  Others  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you add some links that have some images/ videos showing the problem you are facing. You can also mail them at amaarora@adobe.com

    As seen in the attached screenshot (pic1.png), i am unable to see the issue.

    -Aman

  7. Windows recents files (at opening)

    Sometimes the files are two times on the panel (same file) and sometimes is a wrong link (opening an other file the icon seems to be).
    Quit, refresh, open an other file : nothing to get the right link.
    Since the late update march 2018 ; I am on 13.1.
    Thank you for resolving idea,
    Pierre

    5 votes

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    3 comments  ·  Others  ·  Admin →
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  8. Can't duplicate and drag pages in pages panel

    If I select pages in the pages panel, drag and duplicate to sit somewhere else within the document, it wont duplicate. Even though the + symbol appears as I drag, it only moves the selected pages within the document, it doesn't make duplicates/ Only if I drag and duplicate to sit at the very end of the document, will this actually duplicate. This is the first I've noticed this bug today.

    5 votes

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    6 comments  ·  Document/Pages  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  9. Undo does not work properly on deleted text, it only deletes one character at a time instead of whole block of text

    I am on a Mac and this is a problem with InDesign 2018.

    If you backspace delete two or more characters from text, undo (Ctrl+Z) only restores one character at a time instead of the whole block that was deleted in that action.

    Undo worked fine in previous versions of InDesign, and it works fine in Word and other apps.

    I have tried deleting InDesign preferences and caches and even reinstalled it with import previous prefereces unchecked, but the problem remains, and I cannot find any solution. Can someone please help?

    Macbook Air now running High Sierra 10.13.2 (but problem…

    5 votes

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    Need More Info  ·  4 comments  ·  Text/Story/Table  ·  Admin →
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  10. drop shadow effect bug - in NEW 2018 Indesign

    The Blend Mode in DROP SHADOW is FROZEN on MULTIPLY.. I cannot choose any other blend option... i.e. screen, darken, lighten..and it defaults to MULTIPLY...

    I tried drop shadow filter on multiple elements and documents.. STILL FROZEN... BIG BUG..

    I'll go back to using the older version until you get your issues fixed.

    5 votes

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    4 comments  ·  Effects/Transparency  ·  Admin →
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  11. create new document dialog

    When I clicked create new documents button the new dialog not shown and no templates available like photoshop or illustrator and only show the old new document dialog and when I checked my preferences I could not find Use legacy option check box at all in General Tab

    5 votes

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    2 comments  ·  UI/UI Scaling  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Are you on Japanese or MENA feature set of InDesign?
    Japanese feature set – Japanese, Korean, Chinese (zh_CN and zh_TW)
    MENA feature set – Arabic, Hebrew, French (Morocco)

    Currently we have the new “Create new document” dialog only for the Roman feature set.
    We have however have working to get the new “Create new document” for Japanese and MENA feature sets as well with the upcoming CC 2018.0 release.
    You can test and try the new “Create new document” for MENA feature set in the Beta build posted on the InDesign Pre-Release program. Follow the below link for joining InDesign Pre-Release program and getting access to the Beta build of InDesign.

    https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171/participate/F2ECD64C-FC6A-411F-B75E-B662ADCDDEA8

    If it is otherwise, please let us know.

    -Aman

  12. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    5 votes

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    4 comments  ·  Performance/Usability  ·  Admin →
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    Need More Info  ·  Adminansjain (Admin, Adobe InDesign) responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

  13. Absurd translation of the word "spread" in Czech UI

    Please correct the absurd translation of the “spread” on the Effects window. In this context, you cannot translate it as “dvojstránky” (= two pages) but rather “rozšíření” – in InDesign CS6 the translation is correct.

    Please note that in some languages one word can have multiple meanings. For example, in Czech we have one word for month and moon. The words are not interchangeable, you can’t say “the moon of July” in English. But this is exactly how you translate the aformentioned expression!

    It is the same with the word spread in English, it has multiple meanings and cannot be translated…

    4 votes

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  14. InDesign 2021 crashes when opening some panels

    For example, I select some text and click to open the Hyperlinks panel. ID crashes straight away.

    Or I select an anchored object, right click to select Anchored Object > Options. The panel comes up with 'Inline' selected and then I click on 'Above Line'. It crashes straight away.

    I've had a similar problem working in tables, when I right click to delete a row, it crashes immediately.

    I've had to go back to 2020 to be able to work on some of my documents.

    4 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

  15. Footnotes disappears

    Some footnotes disappeared without reason then appeared back when I changed something in the linked paragraph. InDesign didn't display any kind of warning about this problem.

    4 votes

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    1 comment  ·  Text/Story/Table  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Part of this issue was fixed with the latest release of InDesign 15.0.1

    For all new files created with ID 15.0.1 the issue will not come. For older files opened in ID 15.0.1, you will have to resize, move or do some text editing operation to make the footnote appear

    In case you are still facing the issue in new files created post ID 15.0.0 , please share a sample file

    Thanks
    amaarora@adobe.com

  16. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

    4 votes

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    10 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

    • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
    • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID

    —
    Adobe InDesign Team

  17. eyedropper tool

    Using the eyedropper tool to select a color from the desired text is not working properly. Only strokes are painted with the desired color, not the text. It should like Illustrator's eyedropper tool which works perfectly. I have to use Illustrator's eyedropper tool to get the desired results I want.

    4 votes

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    0 comments  ·  Text/Story/Table  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you confirm if the “Character Settings” are turned on in the Eyedropper options?
    you can double click the eyedropper tool to check the eyedropper options

    Thanks

  18. Missing Font error after upgrading

    After the upgrading to cc 2019 , the older fonts which were installed in machine is giving missing font error, every time i have to sync the fonts. I am using windows 10 standard edition. Here is the screen shot of the error.

    4 votes

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  19. Master Page

    When setting up multiple 2 page spread master pages, there is an issue with graphics overlapping onto other master pages when 'Facing Pages' is switched on.

    For example - Master Page A is blank, and Master Page B has a green box along the top of the page.

    When the Master Page A is placed next to a Master Page B, the green box graphic spreads onto Master Page A as well.

    Please see the attached screen shots for clearer explanation.

    Thanks

    4 votes

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    3 comments  ·  Document/Pages  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released InDesign CC2019.0.2 with lot of bug fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please provide more information to santalwa@adobe.com –
    • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?

    Adobe InDesign Team

  20. "Unable to adjust document layout due to an error."

    1. Adobe InDesign CC 2019
    2. File >Adjust Layout > I select Custom page size; Auto-adjust margins to page size change; Options - adjust font size, adjust locked content.
    3. Expected result: page and all objects and fonts shrink from those I needed for a 8.5" x 11" (letter sized) doc. to 7.222" x 6" (6-column newspaper ad size) I need to produce a print-ready PDF for newspaper layout.
    4. Actual result: the error message "Unable to adjust document layout due to an error." (note: the preflight shows no errors, all links working, everything copacetic).
    5. See screen shots.
    4 votes

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    7 comments  ·  Adjust Layout  ·  Admin →
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