Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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  1. spinning ball every minute

    InDesign CC 13.1
    When using InDesign, doesn't matter which file, or file size, every minute on the minute I encounter a spinning ball for 10 seconds.

    I use InDesign for a majority of my work, so there is almost an hour of work time lost each day.

    5 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

  2. Cross Referencing Annoyance. Bang Head. Repeat.

    For the love of god fix the cross-referencing slowdown! It literally makes working in multiple documents impossible because the cursor just locks up. This has been a bug for almost a decade. What's the deal?

    5 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  3. Problems saving Indesign CC 2018 files directly onto a server

    I have an issue saving Indesign CC 2018 files onto our server.

    I have attached two examples of the error messages we get.

    The only way we can work is to save the Indesign file, on to the Desktop and then moving over manually.

    We have installed the latest version of Indesign CC 2018 and MacOS High Sierra (Version 10.13.2).

    Any help or advice would be greatly appreciated.

    5 votes

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    5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  4. [InCopy] is very slow with some projects, even on a very fast Computer

    We often see a pretty significant drop in performance in InCopy for no apparent reason. This seems to occur on random Projects. As far as i could test there was no correlation with the number of InCopy Files or the complexity of the layout.

    5 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  5. beachballs

    Beach balls, beach balls and beach balls and wait for the next move in indesign. We do not find a solution to this problem on the Internet. Can Adobe solve this?

    5 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

  6. Locked text and image boxes

    Text and image boxes are locked to the page and can't be moved with the mouse, only with the arrow tools

    5 votes

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    4 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  ansjain responded

    Hi all,

    Can you please provide some more information to help in reproducing the issue at our end:
    - InDesign version
    - OS
    - Language
    - If document specific, please share a document with me
    - Starts happening after doing some particular steps, please let me know what all things you were performing before this issue happens

    Appreciate your help in reproducing this issue.

    Thanks
    -Anshul

  7. InDesign very slow after update to 16.0 (x64), especially data merge

    Opening the app takes well over half a minute, used to be within 5 sec. Closing with save can take over a minute for a single master page with three variable placeholders. The app feels sluggish to use and there is a visible delay after performing any action, ranging between a fraction of a second and a few seconds.

    This last one has always been the case, but after update it is even worse: exporting a PDF using data merge renders the machine unusable. Mouse cursor moves with visible skips and lengthy delay between those skips, regardless of complexity of…

    4 votes

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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  8. InDesign performance issues: text tool

    InDesign performance issues (version 15.1.1 x64 - 32GB RAM installed - Win 10 - Adobe Creative Cloud).
    From the previous version the Text tool slows down the program considerably; it is not possible to work with at least two open files (I work with multiple open files, never a problem).
    So the work is very slow !!! Please provide a solution. Thank you!

    4 votes

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    5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Major performance issues in 15.0.2 with multiple large documents open

    I'm on a Windows laptop with a Core i7, 16 gb of ram and a dedicated GPU. Up until the 15.0.2 update there was some hitching and slowdown with these large files (and I noticed a weird bug where hitting T to use the Type tool doesn't actually change the tool) but now editing text can take up to 10 minutes with more than one file open. I can't make a screencast at the moment since I had to reinstall 15.0.1 to complete the project on time but the filesize we're talking about is 50-75mb, ~60 pages or so with…

    4 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  10. Suddenly my document reverts to an earlier version

    Ever since I updated Adobe InDesign to version 15.0.1, my current document suddenly reverts to a state from several minutes prior. All of my recent changes are gone, up to ten minutes, and they are not even available under Edit > Redo.

    I've started saving more often now. Recently, this problem happened again. It suddenly went back to an earlier state than I had last saved, so I closed without saving, reopened, and the file was exactly in the state I expected, which was a LATER state than my document had reverted itself to (thank goodness), but not where I…

    4 votes

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    6 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  11. Live-Linking Word Document

    Since updating to 14.0.3 the live linking function for text documents no longer works.

    Since updating to 14.0.3 if I place a word document into my Indesign Document and ensure that the link text setting is turned on in file handline it places the word document but is unable to update the file when changes are made in word. It won't even allow for manual updating and you have to re-place the document every time you make an update. This means our project is going to take a lot longer to finish as we have to re-map our paragraph styles…

    4 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  12. InDesign performance issue: Lags when selecting and moving items using wacom tablet

    On a iMac with 32 GB RAM running under macOS 10.14.4 (18E226) InDesign v.14.0.2.324 with Wacom Intuos Pro tablet (6.3.24-1) in some documents cursor / items handling is unresponsive, lagging or too sensitive (click is registered when there was no click, dragging happens yet it wasn't been ignited).

    4 votes

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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Short Cut Keys no longer work in Indesign 2019

    Indesign 2019
    Most of the old standard short cut keys no longer work and I cannot find anywhere what the new ones are or if I can change to a legacy mode. I'm talking basic old school short cuts like "space" to bring up the hand tool temporarily and the "shift" key to proportionately scale an object. Can anyone help me out with this as my productivity is grinding to a halt and I am not happy one bit.

    4 votes

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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Flashing screen

    When trying to open Illustrator AND InDesign, the "new document" window that automatically pops up is white and just flashes on and off the screen. If I try to click out of the screen, it closes the whole program. I can't access any of my files.

    4 votes

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    5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  15. CC library saying signed out but cloud is signed in

    The CC library panel in indesign 2018 13.1 x64 on Windows 8 says i'm signed out of creative cloud and cant access my libraries but i'm signed in.

    Only fix I can find atm is to forcefully sign out then back in but it resets everytime I shut down my computer and I dont want to keep doing that just to access my library.

    Advice would be fab - Cheers

    4 votes

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    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  16. Overall performance poor

    The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

    Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

    Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and…

    4 votes

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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  17. Lock files not synced via google drive

    We have an issue where one user opens an indesign file and a lock file is created. When on a standard file server, a second user tries to open the file and is told its locked by user x and they cannot open the file. With google file stream, user 1 opens the file and a lock file is generated and synced, user 2 has that lock file synced locally so its visible, but they can still open the file and get no lock warnings. Has anyone else found this and found a solution

    4 votes

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  18. Pointer stuttering in layers panel


    1. Id, Ai, Ps 2018 - Mac OS 10.13.4 - Logitech MX Master mouse


    2. Cursor/pointer stutters badly when having over toggle & lock fields in layers panel


    3. Pointer shouldn't stutter


    4. Pointer badly stutters


    4 votes

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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  19. images pixelated when rotated

    When I place an image into InDesign it imports high res, but when the image is rotated, it becomes severely pixelated. Even when the image rotation is a small degree - just a few degrees even. The image preview becomes distorted severly and changes distortion with every degree of rotation. I should mention that I am a professional graphic designer with over 20 years of experience so I have tried all of the obvious fixes - switched view to "overprint preview", set display performance to "High Quality", deleted preferences.. I have done everything imaginable. Running a machine with 3 GB…

    4 votes

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    3 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  20. Slow lag time typing and generating raster image

    I have not had this problem before but there is about a 2 second lag on everything from typing to panning around. I have aerial images via PDFs linked into the file (5 of them) and I'm placing leaders and text on top. The document is only 5 pages and it's very frustrating-please help!

    4 votes

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    1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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