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SN

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    We've just released InDesign 17.2.1 version which addresses this issue.

    Please update to this latest version using Creative Cloud Desktop application.


    In case the fix does not work immediately for you, please try the following:

    1) Quit InDesign.

    2) Delete the following:

    on Mac:

    /Users/[yourname]/Library/Caches/Adobe InDesign

    /Users/[yourname]/Library/Preferences/Adobe InDesign


    on Win:

    C:\Users\[yourname]\AppData\Roaming\Adobe\InDesign

    C:\Users\[yourname]\AppData\Local\Adobe\InDesign



    Relaunch InDesign & see if it works properly now.


    --

    InDesign team

    An error occurred while saving the comment
    SN commented  · 

    Is anyone still having this issue? I have InDesign 2020 v.17.3 - I've uninstalled, reinstalled. I tried an older version as well but the file created does not open. I have the Montserrat fonts installed on my Windows 10 and couldn't find the font folders mentioned above to drag a font into it or clear cache. Any help would be appreciate, thanks!

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