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The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.
Adobe InDesign team
An error occurred while saving the commentRachel commented
I'm still experiencing this issue with Helvetica Neue Bold and I'm running version 17.2! The font file type I have from my client isn't accepted when trying the "Add fonts to creative cloud" workaround and I cannot see the text in my InDesign file. Is this problem still being addressed by Adobe??