I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .

Lost all Save, Save As, Undo functionality while working.
To save my work, the only thing to do is to export as an IDML file. Force quitting to recover the file doesn't work. This has been happening to me since InDesign 5.5. I am currently using InDesign CC 2018. There are no particular steps, it happens at random. I can have several files open and it only happens to one file, or sometimes it's more than one file. It happens whether I'm working off of my Desktop or on our server.

128 votes

Mandy Fortuna shared this idea · Nov 14, 2017 · Report… · Admin →

CLOSED ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · May 31, 2019

As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

Of the responses we have received, the conclusion we’ve come to is:
This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
A) a test file,
B) detailed steps to replicate the issue
C) any specific type of content that causes this
D) a screen recording, etc.
E) ID version, OS, etc.
(You can put the testing artifacts at a shareable location and share the link with us, reaching us at sharewithID@adobe.com OR rkiran@adobe.com.
This will help us immensely in determining a proper fix for this issue.

We seek your continued support to help improve InDesign. Let us do it together.

—
Adobe InDesign team

Show previous admin responses (5)

Need More Info ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Mar 15, 2018

If you are still experiencing this issue (as some of you are), please respond to the email that has been sent to you.
While the issue has been fixed for certain scenarios, it looks like there are some remaining where it is still NOT working as expected. We look forward to finding a complete fix for this issue.

Thanks,
Adobe InDesign team

Closed: Fixed ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Mar 13, 2018

Fix is available in version 13.1 of InDesign.
Please update to the latest version available to you via Creative Cloud Desktop application.

Thanks,
Adobe InDesign team

Available in Prerelease Builds ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Feb 13, 2018

We’ve fixed the issue of Save, Save As, Undo functionality getting grayed out.

The fix is available in the InDesign Pre-Release build # 68.

Please test the fix by downloading the build from https://www.adobeprerelease.com/#.
For instructions on how to use this pre-release build, see the accompanying Release Notes.

Under Review ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Dec 11, 2017

We’re currently investigating this issue.

Need More Info ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · Nov 29, 2017

Do you have a Wacom or Bamboo tablet connected to your machine? If yes, do you have their latest drivers on your machine?
Which OS version are you using?
Are you trying to drag-drop from Bridge into InDesign?
Did the file you were working on (when you ran into this issue) come from an older version of InDesign?

Comments are closed

An error occurred while saving the comment

Sarah Matthews commented · October 25, 2018 2:21 PM · Report

Same problem here, please help!

Submitting...
Anonymous commented · October 25, 2018 3:32 AM · Report

I am having this issue and losing hours of work. WTF Adobe, we pay loads of money for this! Please contact me immediately.

Submitting...
Megan commented · October 25, 2018 12:29 AM · Report

same problem, first time this has happened...ugh! what's the fix?!

Submitting...
Oscar commented · October 24, 2018 4:26 PM · Report

This has happened repeatedly and unexpectedly for months now costing days of lost time. This needs to be resolved as a matter of urgency.

Submitting...
Anonymous commented · October 23, 2018 5:27 AM · Report

Absolute BS! I am so frustrated! After realizing the save functions and undo were greyed out. I gave up and closed it. I reopened ID and now it full of glitches and won't let me complete...redo...my project! WHY are we paying for this type of service?????

Submitting...
Robert P. commented · October 23, 2018 2:14 AM · Report

I am having this issue as well. Illustrator CC 2018.

Submitting...
Gaby commented · October 17, 2018 7:56 AM · Report

same problem here, please help

Submitting...
Natasha commented · October 12, 2018 2:28 AM · Report

Same problem here

Submitting...
Anonymous commented · October 10, 2018 8:13 PM · Report

Same issue here. Any fix yet?

Submitting...
Anonymous commented · October 2, 2018 8:57 PM · Report

Same issue here. Any fix yet?

Submitting...
Anonymous commented · October 2, 2018 4:52 AM · Report

Same issue here. Please advise ASAP

Submitting...
Anonymous commented · October 1, 2018 3:59 PM · Report

I haven't received an email and am still experiencing this frustrating problem with Indesign CC 2018.

Submitting...
Leanne commented · September 27, 2018 3:43 AM · Report

aaaargh! I hate this bug.

Submitting...
Andreas Neufeld commented · September 21, 2018 1:55 PM · Report

Same Issue, please fix this is really bad

Submitting...
Anonymous commented · September 19, 2018 10:52 AM · Report

I have the same issue!

Submitting...
Anonymous commented · September 17, 2018 1:25 AM · Report

Same issue. We run a content company and while editing some text, all of a sudden the undo button greys out and all our edits are lost. Doesnt happen with all documents. Seems to happen most with our writers that use Word for Mac (we edit with Word for PC)

Submitting...
Chris commented · September 15, 2018 3:37 AM · Report

September 14th, 2018: a pair of designers at my company are having this same issue. Both using Macs running MacOS High Seirra (fully updated) and using the more current version of InDesign (13.1.something).

Saving to both the local drive and our server gives a "cannot save [filename].indd" dialog without an error code. Turning off Type Contextual Controls helped for a short time, but the issue is back.

What are our next steps?

Submitting...
barb c commented · September 13, 2018 9:00 AM · Report

having the same issue. on the latest CC 2018

Submitting...
jen commented · September 12, 2018 7:13 AM · Report

I am also experiencing this issue

Submitting...
Scott Heit commented · September 11, 2018 2:31 AM · Report

This issue just started happening to me today. I have been working in CC 2018 for a few months with no issue but this afternoon while working on a file the Save, Save As and Undo features stopped working. I was trying the keyboard shortcuts, but then noticed that even going to File and Edit those options are grayed out. Please help!

Submitting...