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Proportional Scaling Using Shift Button Not Working

In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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Layne Ransom shared this idea  ·   ·  Report…  ·  Admin →
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Resolved For User  ·  Abhinav Kaushik responded  · 

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Regards,
Abhinav Kaushik
InDesign Team

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  • Marie commented  ·   ·  Report

    Also am having this problem, very annoying, the whole point of InDesign is to do layout which is impossible with this bug.

  • t commented  ·   ·  Report

    This has nothing to do with webroot -- I don't have that and it's not working. FIX THIS. Your lates update didn't fix it. FIX IT.

  • Anonymous commented  ·   ·  Report

    This has nothing to do with AV, the key command just doesn't work. Fix it.

  • [Deleted User] commented  ·   ·  Report

    This fixed my problem but I hope it's just a temporary solution and that you are working on fixing this bug.

  • harry h commented  ·   ·  Report

    Same problem here, closed all browsers, checked Lastpass, don't have webroot. Happens randomly, absolutely annoying and frustrating. Working with CC 2018 on a MacBook Pro High Sierra.
    FIX THIS BSBUG PLS!!!

  • Anonymous commented  ·   ·  Report

    I'm having this problem now as well. Have wuit my security software, closed Chrome (the only browser I use)... Nothing works. As others have pointed out, this killing productivity and is a ridiculous issue. Please fix this.

  • John commented  ·   ·  Report

    This worked for me. Thanks!! The problem app was LastPass. Quit LastPass, or delete the keyboard short cuts under preferences.

  • [Deleted User] commented  ·   ·  Report

    Also not working on mine.... Still haven't found a solution.

  • Anonymous commented  ·   ·  Report

    I closed down Safari, this seemed to fix it.

  • Melissa commented  ·   ·  Report

    Same issue. Please please please please fix asap!!!!!!!

  • Jake commented  ·   ·  Report

    Same issue. It happens randomly while I'm working midway through a project in InDesign. Proportional scaling and moving aren't working. I restarted my computer yesterday and it worked again. Midway through today the issue started up again. I don't have any antivirus or what not as mentioned resolved section. I do use internet browsers and am required to in order to do my job, so that's not a solution.

  • Adi commented  ·   ·  Report

    I have the same problem. Frustratring. Please fix!!!!

  • Anonymous commented  ·   ·  Report

    Closing all browsers also worked for me. (Not just Chrome, needed to be all of them). That is Effing nuts. Fix this bug.

  • Aone commented  ·   ·  Report

    I also have this problem - missing important deadlines because of the time it's taking me to sort this out - total nightmare!!! And it's since buying a new Mac. Great. Glad I've paid the extortionate amount for Apple for this kind of service!

  • aeclark commented  ·   ·  Report

    I now have this problem. It started in the middle of modifying a document! I no longer have use of the shift key or the shift/command key.

  • mystreonattack commented  ·   ·  Report

    I had this issue and it was caused by having Google Chrome open - close Chrome and your problem is solved.

  • Tbonz commented  ·   ·  Report

    Found that it will now scale proportionally by default without the need to hold shift.

  • Tom Moulaert commented  ·   ·  Report

    Same problem over here! Closing Chrome browser solved the problem! But this isn't really solving the problem. Isn't it? I needed to draw 45º lines and therefor had to close my browser sessions. Please fix this! InDesign CC2019 (14.0.1) on macOS High Sierra (10.13.6). Thank you!

  • Terhi Laakso commented  ·   ·  Report

    Same problem here! No webroot. Please fix this quickly!

  • Anonymous commented  ·   ·  Report

    I dont have webroot on my Mac. But I do have the problem with the Shift key, in Indesign and photoshop by the way. And proportionally scale...

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