Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
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  1. Incorrect re-linking of image files with rotation metadata

    This bug occurs in all versions of InDesign.

    InDesign reflects the EXIF orientation in the transform panel when an image file is placed. However, under the following conditions, the result of relinking will be incorrect.


    • The image file is rotated 90 degrees with EXIF orientation.

    • In the transform panel, the vertical and horizontal percentage values are different.

    Image files taken with an iPhone often retain the EXIF orientation rotation. If such a file is placed in indd by the client and the vertical and horizontal percentage values are different, there will be a problem that will cause drastic changes in…

    20 votes
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    2 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    We tried various scenarios with the attached file and got the following results:

    1. Placed the ‘EXIF-Orientation-6.jpg’ file shared in the thread.
    -Rotation angle of the content was shown as -90°

    2. Edited the .jpg file in Photoshop to just change the color and Updated the link in InDesign.
    -Rotation angle of the content was changed to 0°

    3. Then placed this edited file again, as a new link, in InDesign.
    -Rotation angle was shown as 0°

    Are you also seeing the same results?

    -InDesign Team

  2. Book / Index

    Indesign 2020 15.0, Indesign CC 2019 14.0.3, Indesign CC 2018:
    Crash when generating the index in a book with many chapters.
    The book has 156 chapters (from 1 page to 30 pages) - when updating the index reproducible crash.
    The book has 822 pages.

    Every time I sent an error report - no reaction. I think it depends on the number of documents.

    1 vote
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    1 comment  ·  Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
  3. Textwrap 2020

    Textwrap from old saved document takes spacing from paragraph indent...Thus you can see the very wide right margin for image.

    2 votes
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    0 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
  4. PDF Export in InDesign CC 2020 (15.0) is broken

    As soon as I try to export a PDF (either with File > Export or File > Adobe PDF Presets), the background task starts but hangs at 32% and never completes. When cancelling the task, it never cancels and I need to Force Quit InDesign to cancel it.

    Running Catalina with the latest version of InDesign (15.0)

    5 votes
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    1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. shared destination hyperlinks do not get inserted into exported epub 3 (InDesign CC 2020 v15.0)

    I have a document with many shared destination hyperlinks. When I go to export this document out to an epub 3 file, non of the shared destination hyperlinks are inserted into the epub file. This is a huge problem.

    1 vote
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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  6. Multipage PDF Export failure -Backgrond task running constantly

    PDF export constantly runs as background task with zero percent progress until I force quit InDesign, delete the temp recovery file, and delete the "zero bytes" PDF that InDesign failed to genereate. If I leave it and reexport once running InDesign again it happens again. I've found it takes deleting the recovery file (.idlk) and the PDF that has zero data at the location I tried exporting to. Once I do that it seems to work. My InDesign file is multiple pages (32). Smaller page counts and data files seem to work although my InDesign file isn't that large. Once…

    2 votes
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    0 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Black swatch in cell diagonal line is not overprint

    In Table and Cells, stroke color default swatch is [Black]. In this case, overprinting is set even if the overprint check box is off.
    However, the diagonal line does not set the overprint even if [Black] swatch is applied.
    This is not set unless the check box is checked, so it must be the same as stroke because it behaves differently from stroke.

    5 votes
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    2 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  8. Thumb nail of indesign saved files not appearing after 2019 to 2020 update

    Can anyone help me with this issue, since I update to the 2020 InDesign from 2019 all my icons in saved files don't show the InDesign thumbnail is this a bug or just me being dumb?

    note -
    -Files still open as normal.
    -Even if I save them in 2020 formate still no icons
    -Other adobe programs since update show Icons.

    25 votes
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    15 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Can you please let us know if any of the below workarounds help:
    1. On refreshing the contents of the folder (where these indesign files and idml are saved), the icons of indd and idml files should appear again

    2. On the 2nd launch of InDesign the folder icons should reappear.

    Thanks

  9. When converting files to a new version, some converted files have "copy" added to the name.

    Opening a book from a previous version, with automatic doc conversion selected, causes some files to be overwritten when saved with "copy" added to the name. This nuance has caused a cascading calamity for our file management. If this function is intended, then it's execution is downright dumb. Nowhere was this pitfall mentioned when opening the files and saving them. Automatic Document conversion should be just that, automatic. Not 'automatically' mess up my naming conventions and filing system.

    Shame on you Adobe.

    1 vote
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to Add more than One Page at a Time

    I have a "large" technical textbook, in my case 20 chapters and at least 22 indd files, if I wnt to add a page or two to an existing chapter, each time I click the new page icon, it takes a while for InDesign to reassess page and section numbers. Ten clicks of "new page later", it rather timeconsuming.

    How about an option, similar to adding rows/columns to a table, that allows you to specifiy how many pages you would like to add?

    At the moment, adding 10 pages means watching it update section numbers 10 times.

    Kind regards
    Mike…

    1 vote
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    0 comments  ·  Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
  11. InDesign freezes while Adding New/Editing Cross-References


    1. InDesign 13.1 x64
      2a. Select the text, go to Insert Cross References either via Type > Hyperlinks & Cross References or via the Cross References Panel.
      2b. Select text that already has a cross reference, go to Cross-Reference Options either via Type > Hyperlinks and Cross References of the Cross References panel.

    2. The New Cross-Reference or Edit Cross-Reference dialog box should open and function.

    3. InDesign freezes and has to be force quit. I've waited as long as 20 minutes for the system to function properly before having to force it to quit.

    3 votes
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

  12. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.

    2 votes
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

    • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
    • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID


    Adobe InDesign Team

  13. Cannot save under a new name error code 1, network share, InDesign 2019

    When I am trying to save InDesign document to a network share using Save As or using Save a Copy, InDesign comes up with an error message saying 'Cannot save, file is damaged, error code 1'.
    InDesign 2019 is up to date.

    2 votes
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    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  14. indesign cursor lag

    My cursor is lagging while passing over portions of the Layers Panel specifically.
    I'm working on a Macbook Pro, with a BenQ GW2765 external monitor.
    The issue only happens while InDesign is on the external monitor, and it works fine while on the macbook pro.
    I've attached a video sample of the issue in action.

    2 votes
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    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    We have identified that this occurs when you connect your Macbook Pro with an external monitor using the older, obsolete Apple adapter.

    On using the newer, updated model of the Apple adapter, this issue does not occur. Many of our users have confirmed this.

    Please share what hardware you’re using to connect the external monitor to your MBP.


    Adobe InDesign team

  15. Indesign causes screen to enter a strobe flicker effect and no choice but to shut down

    Sometimes when I drag a text box to a different position the screen starts to flicker then goes crazy - like a strobe effect. It's applied to all software that's open and there is no choice but to have a frenzied time trying to shut down applications and saving work before the screen either goes completely blank or white. There is no choice but to restrt the imac.

    It happened around 5 times in the space of an hour and then won't happen for weeks.

    iMac - Intel Core i7 - 4 GHz - Memory 32 GB - AMD Radeon…

    5 votes
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    6 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  16. Anchored item with white overprints

    This is a 'white' bug.

    I regularly use anchoring to keep items aligned and for spacing.
    Text is black. Art or tables need white in them to knockout the shade beneath.

    When a table is placed inline or a piece of art is anchored in a text box that has a color or a border... the white is ignored in the anchored object.

    There is no reason to ignore a color just because it is inline or anchored.

    This bug forces me to layer the object on a different layer, causing extra work in keeping the item aligned after edits.

    1 vote
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    2 comments  ·  Effects/Transparency  ·  Flag idea as inappropriate…  ·  Admin →
  17. contour freaking out

    Contours on Text are freaking out in CC 2019 (14.0.2)

    See attached PDF (.INDD is not allowed to be attached....)

    2 votes
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    3 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  18. master page

    The header items of my master pages are not always exporting. The top image is form the PDF. The bottom image is from the InDesign file. Notice how the gray rule is missing from the PDF. Sometimes the rule is missing from the left hand pages, sometimes it's on the right-hand pages.

    The affected master pages were child master pages, and I was able to get around this issue by detaching the rule from the parent master page, and making it standalone on the child master page. Has anyone else experienced this issue? This appears to be a very recent…

    1 vote
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    Please provide more information to santalwa@adobe.com
    • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

  19. InDesign Is Still Unusably Slow

    Despite this forum being filled with "solved" reports of InDesign being unusably slow, it remains so.
    I am editing a 4 page document that is almost all text, and yet I get the spinning ball after each and every keystroke. It can take 5-10 seconds just to complete typing a word, and heaven help me if I make a mistake and need to backspace.

    I just updated InDesign this morning so I am on 14.0.2. I'm running Windows 10 1903. The machine is an MSI laptop with an i7 processor and 12GB of RAM.

    I have attempted to edit the…

    5 votes
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    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  20. No longer shows hidden characters for one particular document.

    I just updated to InDesign 14.0.2 x64 on Windows 7.
    The option Type > Show Hidden Characters no longer works for this document.
    It does not show newlines, paragraph marks, etc.
    This document has one pages at 2.5" x 5" size, with only text.

    1 vote
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    1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
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