255 results found

1. Can't Export PDF due to Indesign background tasks error

   Re-installed latest version of Indesign and still have the problem.

   2 votes

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   0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Please can you share the file at amaarora@adobe.com?

   Thanks

2. Cannot pull guides from ruler. Show Guides is on. This has been a problem in 15.0 and beyond!

   Cannot pull guides from ruler. Show Guides is on. This has been a problem in 15.0 and beyond!

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Please try trashing your application cache and preferences to see if the application starts working correctly.

   —
   Adobe InDesign team

3. Crash when smart reflowing a document with many anchored text boxes

   Indesign is freezing/crashing when smart text reflow is used to reflow the attached document. Other documents are fine. This document is unique in that it contains many anchored text boxes and decimal tabs.

   I am using InDesign 15.0.2

   To witness the bug, 1) open the attached document, 2) click the red text marked with a note, 3) apply the "bug illustration" paragraph style.

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Please can you share a sample document with which the crash is happening at amaarora@adobe.com?

   Thanks

4. copy/paste of URL loses character style

   ID 15.0.2; Mac OS 10.14.6

   1. copy a passage containing a URL formatted with a character style

   2. paste the passage

   expect char. style to be retained

   actual: char.. style is eliminated; reverts to [None]

   This happens when char. style is named 'Hyperlink' or when a char. style with another name is used.

   Related issue: 'New Hyperlink from URL' always creates and applies default char. style Hyperlink unless I name my char. style for URLs 'Hyperlink'; 'hyperlink', for example, will not be applied.

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   1 comment  ·  Styles  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Please can you share a sample file and a video showing the problem?

   Thanks
   amaarora@adobe.com

5. Text-fields behave strange after InDesign 2020 update

   Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

   When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

   Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is expanded on the upper side instead (see image "Adobe-Indesign-Bug-copy-paste.jpg" in attachment)

   Sometimes it even changes the whole stlye, color AND size!!!! ("Adobe-Indesign-Bug-copy-paste2.jpg").

   I checked everything that may be possible - without results. It sitll appears after saving older documents in 2020 version...

   Hence, every template i ever created is useless and time-consuming!
   ADOBE PLEASE DO SOMETHING, THIS IS RIDICULOUS AND ANNOYING!

   Anybody experiencing similar problems? Thanks for reply.

   Update: Bug doesn't appear on another PC with similar settings. But it still appears after uninstalling old version, reinstalling new version and even after deleting all folders and setups in adobe file path.... Still stumped for an answer...

   Since the release of InDesign 2020 there frequently appears a circumstantial bug, that is not reasonable in any way:

   When i double click (edit) or just copy any text-box, suddenly the content is moving downwards (about 3pt), so that it disappears in overflow text and has to be realigned. It even happens when I copy and paste those Elements or duplicate the whole page, so one of the most fundamental functions became futile (image "Adobe-Indesign-Bug-duplicate.jpg")!

   Additional the maximum height of the box, before the text disappears in overset, isn't depending on the contents height like in older versions, but is… more

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Please let us know in comments below if you face the problem even after deleteing the InDesign cache and preferences.

   Refer: https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html for the steps to delete the roaming and local cached data folders

   Thanks

6. Print thumbnails to postscript — file unusable

   When I print thumbnails [or a booklet] to a postscript file, InDesign 15.0.2 creates the file, but it cannot be read in either Preview or Acrobat.

   You need to allow for a useable PS/PDF export for sharing thumbnails or booklets with colleagues who do not use InDesign.

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   2 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Have you started to face problems only after updating to 15.0.2 version of InDesign?
   Can you share a sample file and a video showing the steps you use for printing at amaarora@adobe.com?

   Thanks

7. [15.0.2.323] Big problem with unrecognized user dictionaries

   macOS 10.14.6 - multiple computers with us and with customers

   We noticed today that extensive user dictionaries are recognized as such by the existing documents, but InDesign (current version) completely ignores them and thus incorrectly hyphens them.

   In a special case, a very extensive user dictionary is linked as a symlink (alias) from the Dropbox into the corresponding Linguistics folder in Application Support / Adobe. So far, this worked wonderfully with all versions and has the advantage that adjustments are automatically distributed correctly via the Dropbox.

   I tried the following:
   the symlink resolved and the extensive dictionary (a lot of entries, 1.4 MB) locally as an independent user dictionary in the above Folder placed (added.txt). As a result, InDesign became extremely sluggish - even renaming to .udc didn't help. It was no longer possible to work and large documents could no longer be opened without InDesign reacting after a while and having to be "shot down".

   We have now rolled everything back to v15.0.1, as well as our customers who are working with us on projects with these dictionaries. No problems and InDesign 2020 v15.0.1 works as expected.

   Since this misconduct is absolutely not an isolated case here and can also be observed among all customers involved, a pretty bad bug has crept in with v15.0.2, which makes it impossible for us to work with the latest version.

   macOS 10.14.6 - multiple computers with us and with customers

   We noticed today that extensive user dictionaries are recognized as such by the existing documents, but InDesign (current version) completely ignores them and thus incorrectly hyphens them.

   In a special case, a very extensive user dictionary is linked as a symlink (alias) from the Dropbox into the corresponding Linguistics folder in Application Support / Adobe. So far, this worked wonderfully with all versions and has the advantage that adjustments are automatically distributed correctly via the Dropbox.

   I tried the following:
   the symlink resolved and the extensive dictionary (a lot of… more

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   3 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Please share the test document with us.
   You can send them to pgaurav@adobe.com

8. Footnotes disappear

   v. 15.0.1 x64, Windows

   I am working on a multichapter magazine.

   Every chapter starts with a title and the author’s name. After the name comes a footnote call.

   If I make changes that add or remove a page in a chapter, all the footnotes on the following chapters disappear. They can be recover by removing the asterisk and inserting it again.

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   Need More Info  ·  amaarora responded

   Hi,
   Part of this issue was fixed with the latest release of InDesign 15.0.1

   For all new files created with ID 15.0.1 the issue will not come. For older files opened in ID 15.0.1, you will have to resize, move or do some text editing operation to make the footnote appear

   In case you are still facing the issue in new files created post ID 15.0.0 , please share a sample file

   Thanks
   amaarora@adobe.com

9. Footnotes disappears

   Some footnotes disappeared without reason then appeared back when I changed something in the linked paragraph. InDesign didn't display any kind of warning about this problem.

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   Need More Info  ·  amaarora responded

   Hi,
   Part of this issue was fixed with the latest release of InDesign 15.0.1

   For all new files created with ID 15.0.1 the issue will not come. For older files opened in ID 15.0.1, you will have to resize, move or do some text editing operation to make the footnote appear

   In case you are still facing the issue in new files created post ID 15.0.0 , please share a sample file

   Thanks
   amaarora@adobe.com

10. Save functions unavailable

    I'm using a Mac and running Catalina, have ID 2020. Yesterday, an existing file of 33 pages stopped allowing me to save it. I had no idea it wasn't saving and lost hours worth of work by the time I realized what was happening. I tried starting a new document and pasting the text into it, but same problem. I started a new document again and it allowed me to save immediately, but the second I dropped in text (different text this time), I lost the ability to save the file. I can export to PDF or IDML, but cannot simply save the file.

    I'm using a Mac and running Catalina, have ID 2020. Yesterday, an existing file of 33 pages stopped allowing me to save it. I had no idea it wasn't saving and lost hours worth of work by the time I realized what was happening. I tried starting a new document and pasting the text into it, but same problem. I started a new document again and it allowed me to save immediately, but the second I dropped in text (different text this time), I lost the ability to save the file. I can export to PDF or IDML, but cannot… more

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please share sample documents with us to investigate this issue.
    You can put them in a shared folder and give us the link to the same – send the link to rkiran@adobe.com

    —
    Adobe InDesign team

11. PDF Comments Unmapped / Adobe Indesign 2020, 15.0.1 (latest issue)

    1. Adobe Indesign 2020, 15.0.1 (latest issue, updated)
    2. Several files opened and attempted to edit with PDF markups. Have checked the PDF file in acrobat and correct.
    3. Comments should be mapped to identical document but are not.
    4. Most, if not all comments are unmapped (latest document completely unmapped - 50!!).

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    5 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please elaborate on the issue you are experiencing, giving concrete steps and examples to help us understand this better.

    —
    Adobe InDesign team

12. inDesign 2020 removed the zoom view box from the top menu bar

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or out by one factor, whereas the zoom view box at the top menu bar would let you instantly jump the view in our out by 3 or 4 "sizes."Count me as a most unhappy user who will stay with inDesign 2109.

    By the way... inDesign 2020's menu bar is now empty to the right of "help." So what was gained taking this highly useful feature away? And why not give users the option to have that zoom view menu feature in one of the pre-sets like "Essentials Classics"? I will grumble once more about my unhappiness at the loss of this important feature and the hubris of Adobe engineers to drop such a valuable element of this software.

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or… more

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    12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

    To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

    Meanwhile, we are reviewing this request.

    —
    Adobe InDesign team

13. Bounding box is always on the outside of the stroke

    Ever since I updated to the latest InDesign (InDesign 15.0.1), the bounding box is always on the outside of the stroke so instead of objects snapping to the box they are snapping to the outside of the stroke.

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    1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    In InDesign, the bounding box has always been on the outside of the stroke. It has not been changed at all. In which version of InDesign were you seeing this behaving differently than the current version?

    —
    Adobe InDesign team

14. CC2020 story doesn't show hyperlink symbols

    Hello,

    With CC 2019 I could switch into story mode and see the starting and ending tags for a hyperlink. This ability was beneficial because I found the text editor struggled to reveal/understand the boundaries of the hyperlink's text-it couldn't tell where the hyperlink ended. If you look in the first figure, if I type at the end of the hyperlink, even with first keying a space symbol, the hyperlink extends into any further sentences I type.

    In 2019 I would use the story editor to move the cursor outside the hyperlink termination symbol and get around the problem. With CC 2020's story editor, you don't see the hyperlink start and termination symbols anymore. Not being able to see the symbols makes it very difficult to type text after you have a hyperlink in the middle of a paragraph.

    Kind regards
    Mike Howell

    Hello,

    With CC 2019 I could switch into story mode and see the starting and ending tags for a hyperlink. This ability was beneficial because I found the text editor struggled to reveal/understand the boundaries of the hyperlink's text-it couldn't tell where the hyperlink ended. If you look in the first figure, if I type at the end of the hyperlink, even with first keying a space symbol, the hyperlink extends into any further sentences I type.

    In 2019 I would use the story editor to move the cursor outside the hyperlink termination symbol and get around the problem. With… more

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Open the Hyperlinks panel and see whether the Hyperlinks are actually there. It could be that the Hyperlinks were initially created (hence the Blue color Underline beneath them) but were removed later on. That’s why the Story Editor does not show them.

    From the Hyperlinks panel flyout menu, choose ‘Convert URLs to Hyperlinks…’ and see if the Hyperlink Start and Termination Symbols are shown in the Story Editor.

    —
    Adobe InDesign team

15. Eyedropper bug — attribute pick-up is glitched by hidden layers above

    If there are objects overlapping and above the source for the eyedropper tool, — even if those objects are on a hidden layer — the tool picks up a color of no fill and no stroke.

    If the hidden layer is dropped below the target layer, the problem goes away.

    These observations are based on original input by Bill Silbert in this User Forum discussion:
    https://community.adobe.com/t5/indesign/indesign-cc-2020-eyedropper-problem-turning-text-to-no-color/m-p/10765424#M165918

    InDesign versions v14 through v15

    2 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We need more information to reproduce this issue. Could you share a sample test document and show a screen recording of this issue?

    —
    Adobe InDesign team

16. 2020 Pages Window Broken

    Ever since updating to Indesign 2020 the pages window just doesn't work. I've tried uninstalling and reinstalling a number of times but no matter what I do it just shows it as completely blank. This makes it extremely difficult to access anything, let alone my master pages.

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Have you tried trashing the Application’s cache and Preferences? Please try that and see if the issue goes away.

    —
    Adobe InDesign team

17. InDesign crashes when changing paragraph style with Typefi Designer 8.7.3 (14)

    Every time I change the paragraph style on my document, indesign crashes.

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    8 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2023(v18.2.1.455) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    As per the information provided by other customers, the issue might be related to Typefi Designer 8.7.3 (14).

    —
    Adobe InDesign Team

18. Export stops at 0%

    Exporting common documents often results in a "crash" at 0%. No error comes up, it just stays at 0% indefinitely.

    If I try stop the export I can't, if I try close InDesign I can't. I have to force quit the program and open it numerous times following in order to get all of my fonts back and registered... even if it's in a package.

    Extremely time consuming and painful.

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample INDD file at rdubey@adobe.com with which issue is reproducible?

    We tried with some custom InDesign files, but export works fine

    Thanks

19. Incorrect re-linking of image files with rotation metadata

    This bug occurs in all versions of InDesign.

    InDesign reflects the EXIF orientation in the transform panel when an image file is placed. However, under the following conditions, the result of relinking will be incorrect.

    • The image file is rotated 90 degrees with EXIF orientation.
    • In the transform panel, the vertical and horizontal percentage values are different.

    Image files taken with an iPhone often retain the EXIF orientation rotation. If such a file is placed in indd by the client and the vertical and horizontal percentage values are different, there will be a problem that will cause drastic changes in relinking.

    The background of this trouble is the specification that Photoshop always saves with EXIF orientation set to 1. This is the correct specification. I think it should be fixed on the InDesign side.

    Japanese translation:
    「回転メタデータ付き画像ファイルの再リンクが不正確」

    この不具合はInDesignの全バージョンで発生します。

    InDesignは画像ファイルが配置されると、Exif情報のOrientationを変形パネルに反映します。しかし以下の条件では、再リンクした結果が不正確になってしまいます。

    1. 画像ファイルがOrientationで90度回転されている。
    2. 変形パネルで縦と横のパーセント値が異なっている。

    iPhoneで撮影された画像ファイルは、多くの場合、Exif Orientationの回転を保持します。クライアントがこのようなファイルをinddに配置し、縦と横のパーセント値が異なっていると、再リンクで大きな変化が発生してしまいます。

    このトラブルの背景にあるのは、Photoshopが常にEXIF orientationを1にして保存する仕様です。これは正しい仕様です。私はInDesign側で直されるべきだと考えます。

    This bug occurs in all versions of InDesign.

    InDesign reflects the EXIF orientation in the transform panel when an image file is placed. However, under the following conditions, the result of relinking will be incorrect.

    • The image file is rotated 90 degrees with EXIF orientation.
    • In the transform panel, the vertical and horizontal percentage values are different.

    Image files taken with an iPhone often retain the EXIF orientation rotation. If such a file is placed in indd by the client and the vertical and horizontal percentage values are different, there will be a problem that will cause drastic changes in… more

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    21 votes

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    2 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi all,

    We tried various scenarios with the attached file and got the following results:

    1. Placed the ‘EXIF-Orientation-6.jpg’ file shared in the thread.
    -Rotation angle of the content was shown as -90°

    2. Edited the .jpg file in Photoshop to just change the color and Updated the link in InDesign.
    -Rotation angle of the content was changed to 0°

    3. Then placed this edited file again, as a new link, in InDesign.
    -Rotation angle was shown as 0°

    Are you also seeing the same results?

    -InDesign Team

20. Book / Index

    Indesign 2020 15.0, Indesign CC 2019 14.0.3, Indesign CC 2018:
    Crash when generating the index in a book with many chapters.
    The book has 156 chapters (from 1 page to 30 pages) - when updating the index reproducible crash.
    The book has 822 pages.

    Every time I sent an error report - no reaction. I think it depends on the number of documents.

    1 vote

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    1 comment  ·  Book/TOC  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please can you share the sample document with which the crash can be reproduced?

    Thanks
    amaarora@adobe.com