612 results found

1. [ID-4276616][Win]InDesign 21.x does not launch after Windows update due to corrupt VCRuntime

   Indesign and some other products are failing to open, and it all related to the Microsoft C++ Redistributable, we just have to repair it and it starts working again.
   Please work with Microsoft on the issue, something is happening that is making it very very hard to manage and work with InDesign because of the problem. I think it is happening with other Adobe products too

   Microsoft Support request number: 2602270030003886

   Impact

   Cumulative update appears to be removing the msvcp140.dll, vcruntime140.dll and vcruntime140_1.dll from the C:\Windows\System32 directory

   Investigations currently by Microsoft

   The investigation is currently ongoing with both the Microsoft VC++ team and the MSI development team. Current findings indicate multiple contributing factors behind the reported VC runtime corruption and installation issues.

   Details requested by Microsoft to be collected by customer

   Capture additional logging via the [Introduction to TroubleShootingScript toolset (TSS) - Windows Client | Microsoft ( https://learn.microsoft.com/en-us/troubleshoot/windows-client/windows-tss/introduction-to-troubleshootingscript-toolset-tss), to generate a DND_SetupReport and share it with sharewithID@adobe.com

   • Download and unzip toolset from:  https://aka.ms/getTSS
   • Launch an elevated Powershell prompt
   • Run the following to ensure the script can be executed: Set-ExecutionPolicy -scope Process -ExecutionPolicy RemoteSigned -Force
   • Capture the installation data by running the tss script as follows: .\TSS.ps1 -Collectlog DND_SetupReport
   • Zip the resulting C:\MS_DATA folder containing the files, and upload to the File Transfer site.

   Indesign and some other products are failing to open, and it all related to the Microsoft C++ Redistributable, we just have to repair it and it starts working again.
   Please work with Microsoft on the issue, something is happening that is making it very very hard to manage and work with InDesign because of the problem. I think it is happening with other Adobe products too

   Microsoft Support request number: 2602270030003886

   Impact

   Cumulative update appears to be removing the msvcp140.dll, vcruntime140.dll and vcruntime140_1.dll from the C:\Windows\System32 directory

   Investigations currently by Microsoft

   The investigation is currently ongoing with both the Microsoft… more

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2. spinning wheel effing up programme v21.3

   This just started randomly happening in the middle of a working day and now won't go away.

   The spinning wheel appears when working on a file (normally placing images). I can close the job, but I cannot save (unless I "save as" again), cannot undo anything, and other menu items are greyed out as well. The programme won't close, and I have to force quit. Making it impossible to get through a job.

   No background tasks are appearing.

   I have had two remote sessions with Adobe agents, and both times they did something different that was supposed to "fix" the problem. Still having the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

   1st fix (completely uninstalled everything Adobe related on my computer and reinstalled everything. All preferences and saved settings removed. DIDN'T WORK

   2nd fix - updating graphics card that was out of date. Worked for the rest of the day and then started the following day again.
   The jobs are not large, and the graphics are not complex.

   ADOBE FIX YOUR PROGRAMMES PROPERLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

   This just started randomly happening in the middle of a working day and now won't go away.

   The spinning wheel appears when working on a file (normally placing images). I can close the job, but I cannot save (unless I "save as" again), cannot undo anything, and other menu items are greyed out as well. The programme won't close, and I have to force quit. Making it impossible to get through a job.

   No background tasks are appearing.

   I have had two remote sessions with Adobe agents, and both times they did something different that was supposed to "fix" the… more

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3. Wheel of death when placing images

   Lately, the spinning wheel has been appearing, especially when I place a photo via drag-and-drop, but also when I use the "Place" command from the menu. When the spinning wheel appears (and stays there), I can close or save the document, but the undo/redo functions no longer work, other functions work limited. After closing all documents, I have to force-quit the application; otherwise, InDesign won’t close. When I reopen it, sometimes it loads previously closed documents with recovery, even though I closed them myself. The "CPU Preview / Preflight Off" mode doesn’t work. I work with local documents (I don’t use CC Libraries, etc.).
   Windows 11 - InDesign 21.3.x64; this issue has been present since v21.0
   GeForce 4070TI GPU (up-to-date Studio Drivers), Intel motherboard platform.

   Lately, the spinning wheel has been appearing, especially when I place a photo via drag-and-drop, but also when I use the "Place" command from the menu. When the spinning wheel appears (and stays there), I can close or save the document, but the undo/redo functions no longer work, other functions work limited. After closing all documents, I have to force-quit the application; otherwise, InDesign won’t close. When I reopen it, sometimes it loads previously closed documents with recovery, even though I closed them myself. The "CPU Preview / Preflight Off" mode doesn’t work. I work with local documents (I don’t… more

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4. Bloqueo congelamiento.

   Indesing es una porquería de app, se para colgando, no permite que se grabe y cuando se reinicia se han borrado todos los trabajos. Aprendan a hacer bien un programa ¡Inútiles!

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5. CC Library window appears distorted and stretched

   I noticed that the CC Library window is sometimes stretched or distorted up to a point where it's not readable. Especially when combined with other tools or re-arranged in own workspace this happens.

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6. 21.2 Acting Strange

   I updated to 21.2 and ever since then, I have had these things happen:
   1. Freezes (beach ball spinning)
   2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
   3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
   4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

   Anyone know what is goin on? I updated my OS and also tried numerous restarts and reboots. I am on a MacBook Pro running Taho 26.4

   I updated to 21.2 and ever since then, I have had these things happen:
   1. Freezes (beach ball spinning)
   2. Unable to "undo" (the undo is greyed out and Indesign seems to have no memory of the last event
   3. Icons get stuck. When I change tools, it still is showing the magnifying glass tool not the selection or type tool. But I acts like that tool is active (so can type text, but shows magnifying glass icon)
   4. Is crashing A LOT! And it has been years since I have had any issues with Indeisgn crashing.

   Anyone know what… more

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7. "Schrift wird hinzugefügt..." Adobe Font automatic updates crash the whole process while packing Data. ("Daten verpacken")

   Version 21.2

   While trying to pack up files /export the whole package indesign crashes and doesnt continue due to background activities:
   it tries to activate fonts i have already licensed via adobe fonts. the process is absolutely critical, while my customers are waiting for the data, there is time consuming workarounds I have to step through. Switching back and forth between deactivating and activating fonts, closing all my open files I am working at is a time consuming hustle. These errors ocurred in previous versions and I hoped they had been fixed. Unfortunately the hustle still occurs.

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8. Freezing when working via network drive

   When working with a file directly from a shared network drive (or p: drive) Adobe InDesign will intermittently freeze/hang up and require a forced shutdown/task manager or a full computer restart.

   There is no crash log generated until the application is force closed so event viewer does not show anything relevant until after I've closed the program. There is nothing to suggest that there was a process running that caused the error (per event viewer logs).

   I can work on that same file when it's saved locally.

   I am currently on the latest version of Adobe InDesign, and I did not have issues with working on files off p: drive/network drive for many versions of InDesign until Adobe 2026 specifically 21.2+

   When working with a file directly from a shared network drive (or p: drive) Adobe InDesign will intermittently freeze/hang up and require a forced shutdown/task manager or a full computer restart.

   There is no crash log generated until the application is force closed so event viewer does not show anything relevant until after I've closed the program. There is nothing to suggest that there was a process running that caused the error (per event viewer logs).

   I can work on that same file when it's saved locally.

   I am currently on the latest version of Adobe InDesign, and I did… more

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9. 21.2 full of bugs! Won't load colors and constantly stops working!

   Full of problems! Colors won't load, can't resize anything without program crashing.

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10. Indesign 21.2 - font or some other background task is running but not shown in the upper task bar

    INdesign 21.2 - Windows 11 - some font or other background task runs in the background (nice swirling circle) and I can't change any fonts or adjust boxes or anything. The actual background task indicator is not even showing so I have to save file file and "crash out" indesign because it won't close otherwise (get the background task error) when I start it up again it's fine - extremely frustrating! Does this on BOTH of my computers. How can I stop this????

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11. BOM in CSV

    for more than 7 years this problem is known to Adobe. Excel, Open source office suits etc. export CSV with BOM. it's against standard. one can import to textedit and save. Why is adobe not able to clean out that BOM?? I mean 25 years ago I was able to do a data merge. InDesign these days can not handle an excel exported CSV file. Really? Please guys. make the stuff work, that have worked 30 years ago. yes, shame on microsoft. shame on you both. users have to do a research to solve a problem, that has not existed 30 years ago because microsoft had the brilliant idea to once again add something to a standard and by that not sticking to the standard anymore. brilliant. thank you. Please fix microsoft's bug. I know, I ask for much. but it's not that big of a deal to fix that for you and make data merge in InDesign work without us users to need to use a 3rd tool to convert

    for more than 7 years this problem is known to Adobe. Excel, Open source office suits etc. export CSV with BOM. it's against standard. one can import to textedit and save. Why is adobe not able to clean out that BOM?? I mean 25 years ago I was able to do a data merge. InDesign these days can not handle an excel exported CSV file. Really? Please guys. make the stuff work, that have worked 30 years ago. yes, shame on microsoft. shame on you both. users have to do a research to solve a problem, that has not existed… more

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12. Hyperlinks to internal pages in a document created with an older version of InDesign cause the current version (21.2) to crash

    hyperlinks to an internal page in a document created by an older version of InDesign crashes the current version, 21.2.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit a crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to sharewithID@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. close

    Freezes when I try to close the program. It will either not close at all, no matter how many force stops/close buttons I hit, or it will completely crash instead of closing safely.

    3 votes

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14. "Repair file" Pops up when trying to 'Save' a file... InDesign closes without saving

    When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
    No missing links, no missing fonts. Opens OK.

    When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

    So, I used another way to save the file without 'Saving As', nor replacing the file.

    I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and the app didn't crash. I close the InDesing file. I erase the InDesign file from my folder.

    Then:

    Opened the IDML file, hit 'Save As > InDesign 2026'.
    The file saves as InDesign.
    No pop-up.

    I close the IDML file.
    Open the recently saved InDesign (2026).

    No more issues.

    When opening an InDesing file with the new 2026 version, the file opens without any issues at all.
    No missing links, no missing fonts. Opens OK.

    When trying to save that file, which was created by previous InDesign version (2025), InDesign encounters an issue while saving. A pop-up asks if I want to "Repair the file". I hit the "Repair" button. InDesign app closes abruptly.

    So, I used another way to save the file without 'Saving As', nor replacing the file.

    I opened the exact same file made with a previous version of InDesign, hit 'Save as', select IDML, and… more

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15. Continuous issues with 21.1 on Windows 11 - Won't Open/Crashing

    Since updating to 21.1 (2026), I have to repair the Visual C++ Redistributables, restart, and then reset preferences with Shift+Ctrl+Alt just to get InDesign to open. Error OXC0000142. I have done this numerous times, and each week, I have to do it again.

    It also has crashed my (and others on our team) computers which makes them boot into the BIOS to a Support Repair screen.

    21.1 is near unusable at this point.

    1 vote

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16. Continuous issues with 21.1 on Windows 11 - Won't Open/Crashing

    Since updating to 21.1 (2026), I have to repair the Visual C++ Redistributables, restart, and then reset preferences with Shift+Ctrl+Alt just to get InDesign to open. Error OXC0000142. I have done this numerous times, and each week, I have to do it again.

    It also has crashed my (and others on our team) computers which makes them boot into the BIOS to a Support Repair screen.

    21.1 is near unusable at this point.

    2 votes

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17. Batch HTML Export Crashes InDesign 21.1

    Here is a (Gemini 3-assisted) report of an HTML export problem that is crashing InDesign consistently. It's somewhat urgent because crashing InDesign is not good for the nerves. Reverting to 21.0.1 permits the script to run to completion.

    Bug Report: Regression in HTML Export Automation (dvacore::xml / AXE8)
    Subject: InDesign 21.1 (and Prerelease) crashes with EXCEPTIONACCESSVIOLATION in dvacore::xml during iterative HTML Export scripting.
    Summary: Automated workflows that iterate through documents to export HTML (ExportFormat.HTML) fail consistently after processing 2–5 files. The crash occurs during the document closure or immediate post-processing phase of the export. This is a regression. The identical script logic functioning on the same hardware/OS was stable in previous InDesign builds (v21.0) but now crashes 100% of the time in v21.1.0.56.
    Environment:
    Application: InDesign 2026 (21.1.0.56) & Prerelease (21.2) Build
    OS: Windows 11 Pro (Build 26200)
    Hardware: Intel Core i7-12700K, NVIDIA GeForce RTX 3090 (Driver 32.0.15.8157)
    RAM: 64GB
    Crash Signature: The crash consistently occurs in the dvacore module, specifically involving the Expat XML parser used during HTML generation.
    • Exception: 0xc0000005 (ACCESSVIOLATION)
    • Faulting Module: dvacore.dll
    • Key Stack Symbols:
    dvacore::xml::GetParser
    AXE8ExpatTerminate (in AXE8SharedExpat.dll)
    WCrashHandler::operator=
    Steps to Reproduce:
    Create a folder containing 5+ simple .indd documents of two to four pages in length.
    Run the following ExtendScript (.jsx) to batch export them to HTML:
    JavaScript

    target indesign

    var folder = Folder.selectDialog("Select folder");
    var files = folder.getFiles("*.indd");

    for (var i = 0; i < files.length; i++) {
    var doc = app.open(files[i]);

    // Valid HTML export destination
    var htmlFile = new File(files[i].parent + "/" + files[i].name + ".html");
    
    // Export
    doc.exportFile(ExportFormat.HTML, htmlFile);
    
    // Close Document
    doc.close(SaveOptions.NO);
    

    }
    Observed Behavior:
    • File 1: Exports successfully.
    • File 2-3: InDesign crashes silently or throws the error report immediately upon calling doc.close() or starting the next app.open().
    • Attempted Workarounds (All Failed):
    Forcing Garbage Collection ($.gc()) between iterations.
    Purging Caches (app.purge(PurgeOptions.ALLCACHES)).
    Adding $.sleep(3000) delays to allow file locks to release.
    Running in UserInteractionLevels.NEVERINTERACT vs INTERACTWITHALL.
    Analysis: The stack trace showing AXE8_ExpatTerminate strongly suggests a race condition or resource leak in the HTML/XML subsystem. It appears the XML parser instance created for the first export is not being correctly destroyed or released by the time the script initiates the second export cycle. When the application attempts to re-engage dvacore::xml::GetParser, it hits invalid memory.
    Impact: Batch automation for HTML outputs is currently impossible in v21.1 without restarting the application instance for every single document.

    Here is a (Gemini 3-assisted) report of an HTML export problem that is crashing InDesign consistently. It's somewhat urgent because crashing InDesign is not good for the nerves. Reverting to 21.0.1 permits the script to run to completion.

    Bug Report: Regression in HTML Export Automation (dvacore::xml / AXE8)
    Subject: InDesign 21.1 (and Prerelease) crashes with EXCEPTIONACCESSVIOLATION in dvacore::xml during iterative HTML Export scripting.
    Summary: Automated workflows that iterate through documents to export HTML (ExportFormat.HTML) fail consistently after processing 2–5 files. The crash occurs during the document closure or immediate post-processing phase of the export. This is a regression.… more

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18. text dissapere when editing

    The documents text dissapeares when I'm editing text - why - and I have the latest version 21.1

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19. [ID-4275284][Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

    Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!

    ---

    Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

    Windows 10 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-22h2#2738msgdesc

    Windows 11 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#january-2026

    InDesign Helpx article

    https://helpx.adobe.com/indesign/kb/error-2-or-crash-during-file-save-operations.html

    ---

    [Windows][KB5074109][KB5073724]InDesign encounters Error 2 while saving files or crashes during the save process

    Prerequisites

    Windows 10 - January 13, 2026—KB5073724 (OS Builds 19045.6809 and 19044.6809)

    https://support.microsoft.com/en-gb/topic/january-13-2026-kb5073724-os-builds-19045-6809-and-19044-6809-bd960b49-050e-432f-a9d5-2454cb377fed

    Windows 11 - January 13, 2026—KB5074109 (OS Builds 26200.7623 and 26100.7623)

    https://support.microsoft.com/en-us/topic/january-13-2026-kb5074109-os-builds-26200-7623-and-26100-7623-3ec427dd-6fc4-4c32-a471-83504dd081cb

    Steps
    - Create a new file in InDesign.
    - Save the file (locally or on a network).
    - Reopen the file, make edits, and attempt to save it again.

    Result:
    - Error 2 is displayed.
    - In some cases, InDesign crashes.

    Expected Result:
    The file should save successfully.

    UserVoice Thread - https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/50900426-files-saved-on-mac-crash-when-saved-on-pc

    Adobe Forum - InDesign files corrupted and unable to save after Windows 11 update KB5074109 (January 2026)
    https://community.adobe.com/t5/indesign-discussions/indesign-files-corrupted-and-unable-to-save-after-windows-11-update-kb5074109-january-2026/td-p/15663227

    Workaround:

    Uninstall the latest Microsoft update released on 13 January 2026

    • Windows 10 - January 13, 2026—KB5073724 (OS Builds 19045.6809 and 19044.6809)
    • Windows 11 - January 13, 2026—KB5074109 (OS Builds 26200.7623 and 26100.7623)

    For enterprise environments, one available approach is to implement a Group Policy Known Issue Rollback (KIR) for the January update KB KB5073724 (Windows 10) or KB5074109 (Windows 11)

    Save the document to the local drive and then copy it to the cloud-synced locations, such as OneDrive, Dropbox, Google Drive, etc

    Abruptly files that have been edited on a Mac are corrupting when opened on PC and a save is attempted - often crashing InDesign repeatedly. Can normally eventually save a copy to 'Downloads' - rather than the shared Dropbox folder and then overwrite but tends to take several restarts and recovery attemps / saving as idml. Gives a variety of error messages - sometimes error 2, sometimes unable to do this process, some times tried to save but couldn't... any ideas?!

    ---

    Microsoft has acknowledged the issue, and we’re working closely with them to resolve it as quickly as possible.

    Windows

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    23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We are closely monitoring the KB previously shared by Microsoft for Windows 10 | Windows 11, and we see that the issue status is marked as resolved (Resolved: 23 Jan 2026, 14:00 PT).

    • Windows 11 - Resolution: This issue is resolved in the out-of-band (OOB) update released on January 24, 2026, (KB5078127), and updates released after this date.
    • Windows 10 - Resolution: This issue is resolved in the out-of-band (OOB) update KB5078129, released on January 24, 2026, and available via the Microsoft Update Catalog, as well as in updates released after this date.

    We have validated the fix on Windows 11 and are seeing the issue resolved. Kindly install the latest update and confirm whether it resolves the issue for you.

    Thanks and Regards

    Sanyam Talwar (he/him) | Adobe InDesign | Linkedin | Twitter

20. InDesign Crashes When Placing, Relinking, or Modifying Object Layer Options

    I've been using this process for years with placing specific Layer Comps from Photoshop in InDesign, but lately it's been crashing when Placing, Relinking, or modifying Object Layer Options.

    I don't know if this is a computer issue or InDesign bug. I'm running Windows 11 Enterprise, 32GB 8400 MT/s RAM, Core Ultra 7 265H, and 8GB RTX Pro 2000 Blackwell.

    InDesign version is 21.1

    1 vote

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    1 comment  ·  Crash/Freeze/Hang  ·  Edit…  ·  Delete…  ·  Admin →
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