Indesign crashing repeatedly when printing
Crashes intermittently when printing to Epson printer. Stops printing part way thorough page & epson dialogue box shows print levels all greyed out, not in colour. Windows log from control panel below.
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 19.5.0.84
Application Timestamp: 6685c284
Fault Module Name: Public.dll
Fault Module Version: 19.5.0.84
Fault Module Timestamp: 6685c1b3
Exception Code: c0000005
Exception Offset: 00000000005b2b83
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 6a83
Additional Information 2: 6a8366d7716f8035de44fc6246f9f16f
Additional Information 3: 442b
Additional Information 4: 442b62d8031d79e2f813c85f51507699
Extra information about the problem
Bucket ID: c9789aa40ebac34720d42e59e634b846 (1212645163318687814)
Bridget Davies
shared this idea
We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign crashed?
- Video recording of the crash
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
—
Adobe InDesign Team
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I've uninstalled & reinstalled Indesign, without preferences. I uninstalled & reinstalled printer drivers. Indesign still crashing. I converted the document into a PDF. Still crashed & did not print correctly, only showing wide horizontal strip, cutting top part of spread off.
Same error messages as before, plus
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exeProblem signature
Problem Event Name: APPCRASH
Application Name: CEPHtmlEngine.exe
Application Version: 11.5.3.132
Application Timestamp: 62fb47ef
Fault Module Name: libcef.dll
Fault Module Version: 88.39.4.0
Fault Module Timestamp: 60270a51
Exception Code: c000041d
Exception Offset: 0000000002cefe4e
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 2057
Additional Information 1: fa99
Additional Information 2: fa99929776f02b2d5c689f85eb1fb028
Additional Information 3: fe17
Additional Information 4: fe1742becbdeb787cb545694bdd05fa2Extra information about the problem
Bucket ID: 20e975a250c02653f31d436b379f7a21 (1377331188818999841)