Bryant Dresher
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26 votes
The fix of the issue is now available in the latest InDesign 2025(v20.3.0.060). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.
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Adobe InDesign Team
An error occurred while saving the comment An error occurred while saving the comment Bryant Dresher
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We are working with documents and automation within InDesign 2025 20.2.0.36 UAE version. We have found that closing a document through running an automation script we have will cause InDesign to crash. I have attached a screenshot of the error and the crash log.
This is not an issue with InDesign 2025 20.1.0.71, or 20.2.0.36 in English (North American), Chinese Traditional, or Japanese.
An error occurred while saving the comment Bryant Dresher
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We are experiencing Adobe InDesign 2025 20.2.0.36 will crash after we run an Arabic document through some production automation scripts. These automation scripts essentially take an English template InDesign document and swap out the various elements from an English document to an Arabic formatted document. The automation makes changes to all the relevant controls in InDesign to support RTL document formatting. We do not have this issue with InDesign 2025 20.1.0.71, so this is a regression for us. We have tested the same workflow in 20.2.0.36 in English (North American), Chinese Traditional, and Japanese without experiencing the crash. The crash happens after all automation and saving of the file is complete. When the file is closed InDesign UAE crashes with an error. I have attached all crash logs to this case that this system allows me to upload including a screenshot of the error at the time it occurs when the close document is called by the script.
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3 votesBryant Dresher
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969 votesBryant Dresher
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2 votes
An error occurred while saving the comment Bryant Dresher
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This continues to be a persistent issue with InDesign 2024 version 19.3. The following path continues to fill with numerous DBTmp files which do not clean themselves up. Eventually the local storage fills up and this causes InDesign to crash until the directory is cleaned up. /Users/user/Library/Caches/Adobe InDesign/Version 19.0/en_US/InDesign Recovery
It seems every time we open an InDesign file, a DBTmp file is created here. In our test suite we processed 14,000+ files until the drive was filled up and InDesign crashed. Afterwards InDesign would not relaunch until the files were manually cleaned up. With about 50 megabytes free on the internal storage, this impacts not just the Adobe product that caused the issue, but any other running processes on the computer.
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4 votes
An error occurred while saving the comment Bryant Dresher
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Seeing the same behavior on macOS 13.5.2 with InDesign 18.5. Had to revert to 18.4 to be able to do any work.
Bryant Dresher
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InDesign crashes/freezes on launch all the time
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adobe.png 49 KB -
properties panel is not adjusted.mp4 1959 KB -
character field in properties is lagging.mp4 4972 KB -
Screenshot 2022-06-24 223213.png 601 KB -
Screenshot 2022-02-13 at 16.57.52.png 459 KB -
Screenshot 2021-12-17 104934.png 317 KB -
Application Error Adobe InDesign 2021.11.24.docx 89 KB -
2017InDesign.png 130 KB -
Screen Shot 2021-07-19 at 6.05.12 PM.png 258 KB -
Screenshot 2021-03-20 at 12.29.58.png 115 KB
96 votesMany internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.
We completed the investigation and came up with the following: Either the issue has been resolved in the most recent release of InDesign (Refer to InDesign Release notes), the issue was intermittent at the time of reporting and is no longer reproducible, or the InDesign version mentioned in the report is no longer covered by Creative Cloud Support Policy.
We would recommend you upgrade to the latest version as it is more robust. If you are still facing this issue even after updating it, either submit the crash report(Refer to Submitting crash reports) to us or Contact Adobe support.
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4 votes
An error occurred while saving the comment Bryant Dresher
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We are seeing the same problem on macOS 13.5.2. Related to this, we also can only create one new document using the "New" new document panel. After creating one new document, if we try to create a second new document, InDesign freezes up and becomes unresponsive. Eventually the attached dialog is shown. At this point the only way to get out of InDesign 18.5 is to Force Quit.
We have had success using the Legacy new document dialog. We have reverted to 18.4 because InDesign 18.5 is basically unusable for us.
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15 votes
An error occurred while saving the comment Bryant Dresher
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Agreed, content rendered in a Graphite enabled applications with a Graphite enabled font renders much better and closer to what is natively intended. What would it take to get the Graphite rendering functionality in Harfbuzz enabled in InDesign by Adobe? Is it possible this was just an oversight to include Graphite? We're interested in this for supporting Urdu publishing.
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1 vote
Contacted the user to investigate this issue further.
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InDesign team
An error occurred while saving the comment Bryant Dresher
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We tend to see this issue when we are processing a batch of files via a script we have built for InDesign. For example, we have a batch of 70 or 80 .indd files that we want to export the XML from. A script we have will process and export the XML for each .indd file and at some point in the batch (not consistent) we see a file fail the export which stops the script. The errors I included are what we receive when the export of XML causes InDesign to crash. We have also seen the issue with importing XML into a file in a similar batch.
It is our belief that this issue can be reproduced with a similar sized batch of InDesign files where one would export XML out of each file.
So to summarize, we do not see this with a specific file, more the batching of files and eventually something in the import or export of XML fails. And we didn't see this on InDesign 17.1, but it has been observed under the circumstances described with InDesign 17.2.
This is the code snippet we are executing when exporting XML via the script.
try
{
// Set the flag to export Ruby Text if supported.
myDocument.xmlExportPreferences.ruby = true
// Export the whole XML file to the specified file name
myDocument.exportFile(ExportFormat.xml, File(myXMLfileNameToSaveAs));
}An error occurred while saving the comment Bryant Dresher
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Attached again
An error occurred while saving the comment Bryant Dresher
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Additional dump files attached.
An error occurred while saving the comment Bryant Dresher
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Additional dump file
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9 votesBryant Dresher
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8 votes
Thanks for reporting the issue
We are reviewing it-InDesign Team
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50 votes
Customer comments
- InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
- Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
- Performance degradation is observed if more than 1 document is opened
- Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
- Performance degradation is observed while working on indd document and not with the IDML of the indd document.
- Lag observed for almost every action from selecting objects, resizing objects, or moving objects
Troubleshooting steps tried to resolve issues
- Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.
Workarounds
- Change the…
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6 votesBryant Dresher
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14 votes
An error occurred while saving the comment Bryant Dresher
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Yes, XSLT3 would be awesome, we are having to fall back to older conventions in transforms to use with InDesign and its becoming very cumbersome. Better XSLT support would be a huge benefit to our publishing workflow.
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9 votes
Thanks for reporting this issue. We are currently reviewing it.
-Adobe InDesign team
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An error occurred while saving the comment Bryant Dresher
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Any ideas if this fix will make it into a Rapid release build for CC 2017? We have a plethora of additional language support we add in our environment to make InDesign's publishing useful for us. This is a high impact issue to our business.
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5 votesBryant Dresher
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An error occurred while saving the comment Bryant Dresher
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Is this related to another issue? https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/32569186-hunspell-dictionaries-cannot-be-added-in-sierra-or
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12 votesBryant Dresher
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18 votes
InDesign 2020 includes a new text engine to support five new South East Asian languages: Thai, Burmese, Lao, Khmer, and Sinhala.
Your documents can now include text composed in these languages.
Hope you find this new feature useful in your work.We’re marking this “Feature Request” as Completed.
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Adobe InDesign teamBryant Dresher
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Sorry for the duplicate post, the bug reporting system is responding with a 404 error in my browser leading me to believe my reported issue was lost so I re-submitted.