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Payal Awasthi

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23 results found

  1. Unable to change fonts

    12 votes

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    9 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

    An error occurred while saving the comment
    Payal Awasthi commented  · 

    Hi,

    Please try it out with the latest release and if even then you encountering the same issue, please add a small video (on WeTransfer/Youtube/Dropbox) describing the issue and share the link.

    Please do mention your machine configuration like OS, Locale. You can also send files/links directly to paawasth@adobe.com.

    Thanks,
    Payal Awasthi (InDesign Team)

  2. Exporting Emojis to PDF

    10 votes

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    3 comments  ·  Adobe InDesign: Bugs » PDF Export  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Please try it out with the latest release and if even then you encountering the same issue, please share the documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

    Please do mention your machine configuration like OS, Locale. You can also send files/links directly to paawasth@adobe.com.

    Thanks,
    Payal Awasthi (InDesign Team)

  3. Hyperlinks not detected

    7 votes

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    7 comments  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,

    I tried out with various hyperlinks and the function is working fine for me.

    Please try it out with the latest release and even then if you encountering the same issue,
    please provide sample documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

    Please do mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

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    Payal Awasthi commented  · 

    Hi,

    I tried out with various hyperlinks and the function is working fine for me.

    Please try it out with the latest release and even then if you encountering the same issue,
    please provide sample documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

    Please do mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

  4. no break is not working 100%

    1 vote

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    2 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi ,

    Issue is not reproducible from the mentioned description.

    For further investigation, kindly provide some bits of information :
    1) Please provide some more steps or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.
    2) Is the issue specific to the document? Or does it occur with all documents?
    If specific to some document then share the document.
    3)Please mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

  5. Endnote Font Size Problems

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Styles  ·  Admin →
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    Payal Awasthi commented  · 

    Hi Rachael,

    I tried the mentioned steps and it's working fine for me.

    For further investigation, kindly provide some bits of information :
    1) Please provide some more steps or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.
    2) Is the issue specific to the document? Or does it occur with all documents?
    If specific to some document then share the document.
    3)Please mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

  6. InDesign CC 2019 (v14.0) is adding spaces between words when outlining type

    70 votes

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    54 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

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    Payal Awasthi commented  · 

    Hi,

    I tried with the above mentioned description and everything is working fine for me.

    For further investigation, kindly provide some bits of information :
    1) Please provide some more steps or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.
    2) Is the issue specific to some document? Or does it occur with all documents?
    If specific to some document then share the document.
    3) Is the issue specific to some font? Or does it occur with all fonts?
    If specific to some font then please mention it.
    4)Please mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

  7. QuickApply crashes if an image is placed in a table

    1 vote

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    2 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    An error occurred while saving the comment
    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps with the attached indd file and it's working fine in ID 2018 13.1.
    Please try it out in latest release.

    -Payal

  8. Bug no longer able to import .emf files after update 13.0.1.

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    I tried importing emf file as mentioned and it's working fine in ID 13.0.1/ID 13.1.
    If the issue is specific to some particular emf files, then please share them here.

    You can also send files/links directly to paawasth@adobe.com.

    -Payal

  9. Bug copy and paste complex XML Element CC2018.1

    1 vote

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    4 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Thanks for providing all the relevant information.
    We have verified this issue and it is currently under review.

    -Payal

    An error occurred while saving the comment
    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps and it's working fine for me.

    For further investigation, kindly provide some bits of information :
    1) Please provide some more steps or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.
    2) Is the issue specific to the document? Or does it occur with all documents?
    If specific to some document then share the document.
    3)Please mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

  10. Ignore All not working in spell check

    8 votes

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    11 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Thanks for reporting this issue and we have been able to reproduce this issue with some specific documents only.
    Currently, it is under review.

    -Payal

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    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps with a very long document and it's working fine for me.
    For further investigation we need some bits of information :
    1) When you encounter this issue, quit InDesign and copy the Preferences and Cache to a shared location (like Dropbox, WeTransfer, etc.) and share the link to us or send the link to paawasth@adobe.com.
    2) Is this happening even after clearing caches and preferences? (refer - forums.adobe.com/thread/52699)
    3) Is the issue specific to the document? Or does it occur with all documents?

    -Payal (InDesign Team)

  11. story editor

    4 votes

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    6 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Closed: Fixed  ·  amaarora responded

    Hi,
    We have fixed this issue with 13.1 March release of InDesign. Please update to the latest version and try out the fix.

    -Aman

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    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps and it's working fine in ID CC 2108.

    For further investigation, kindly provide some bits of information :
    1) When you encounter this issue, quit InDesign and copy the Preferences and Cache to a shared location (like Dropbox, WeTransfer, etc.) and share the link.
    2) Is this happening even after clearing caches and preferences? (refer - forums.adobe.com/thread/52699)
    3) Is the issue specific to the document? Or does it occur with all documents?
    If specific to some document then share the document.
    4)Please mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    - Payal (InDesign Team)

  12. [ID-4206781]Text wrapping has changed to before 2019 use textFrame based indent

    95 votes

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    21 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Can you please just add a small demo video (on WeTransfer/Youtube/Dropbox) and share the link, so that we can properly understand the problem you are facing.

    You can also send the link directly to paawasth@adobe.com

    -Payal (InDesign Team)

  13. yesterday I updated InDesign Creative Cloud and now when I try to use cross-reference InDesign crashes. Please help me!!!

    1 vote

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    2 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

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    Payal Awasthi commented  · 

    Hi,

    Above mentioned description is not sufficient for reproducing the bug.
    For further investigation, kindly provide some bits of information :
    1)Please provide some more steps or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link here.
    2)When you encounter this issue, quit InDesign and copy the Preferences and Cache to a shared location (like Dropbox, WeTransfer, etc.) and share the link.
    3) Is this happening even after clearing caches and preferences? (refer - forums.adobe.com/thread/52699)
    4) Is the issue specific to the document? Or does it occur with all documents?
    If specific to some document then share the document.
    4)Please mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    -Payal (InDesign Team)

  14. Import XLSX spreadsheet to an InDesign table: the "-1" problem

    12 votes

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    14 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Thanks for reporting this issue.
    We have verified this issue and it is currently under review.

    -Payal

  15. xml

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps with the attached xml file and it's working in ID 2018 13.0.1.
    Please try it in latest release.

    -Payal

  16. xml

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps with the attached xml file and it's working in ID 2018 13.0.1.
    Please try it in latest release.

    -Payal

  17. cannot place XLSX table

    1 vote

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    2 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    I tried the mentioned steps with the attached xlsx file and it's working in ID 2018 13.0.1.
    Please try it in latest release.

    -Payal

  18. Import XLS with coupled cells

    1 vote

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    1 comment  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Can you please share the mentioned XML document, it will help us in our investigation.

    You can also send the document to : paawasth@adobe.com.

    -Payal

  19. XML structure

    2 votes

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    1 comment  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    Can you please share the mentioned XML document, it will help us in our investigation.

    You can also send the document to : paawasth@adobe.com.

    -Payal

  20. whitespace handling processing instruction not working in InDesign CC 2018

    2 votes

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    5 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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    Payal Awasthi commented  · 

    Hi,

    The fix is available in the InDesign Pre-Release build # 68.

    Please test the fix by downloading the build from https://www.adobeprerelease.com/#.
    For instructions on how to use this pre-release build, see the accompanying Release Notes.

    -Payal

    An error occurred while saving the comment
    Payal Awasthi commented  · 

    Hi,

    Thanks for reporting this issue.
    We have verified this issue and it is currently under review.

    -Payal

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