[ID-4260604] InDesign with Typeface app is going in Protective Shutdown on document close
Customer Scenario1
Brand new Indesign 20.2: open any document, change nothing in it and close it. Indesign gives a warning and then crashes.
MacOS 15.3.1 (24D70), Macstudio M2, I have reset all personal prefs, I am using Typeface app. This didn't happen with 20.1
Customer Scenario2
Doing a data merging of a .CSV file.
Result
InDesign is going in Protective Shutdown for few scenarios
Workaround
- Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
- Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app
Tom L
shared this idea
AdminSanyam Talwar
(Senior Lead Software Engineer, Adobe InDesign)
responded
The fix for this issue is available in the InDesign PreRelease build(v20.3.0.033) and above.
Please check if the issue is now resolved.
Download/Update the latest InDesign PreRelease build in Creative Cloud under the “Prerelease” category(Refer to “Prerelease_CreativeCloud.png” for reference)
Please apply to the InDesign PreRelease in case you don’t have access to the InDesign PreRelease build – https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171
If you still encounter any issues, please drop a mail to sharewithID@adobe.com.
—
Adobe InDesign team
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Derek
commented
In production version of Indesign I am getting this issue with InDesign trying to add a font to the file (even after I have have the font use in the page). I blocks all other background processes.
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Tom L
commented
Prerelease 20.3 (for me) seems to fix this bug! Auto--activitation is on
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Derek
commented
Prerelease updated, Not working for me, still crashing with Typeface activation active. Switch off and it doesn’t.
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Derek
commented
Deactivating Auto Activate in InDesign in Typeface fixes the issue for me
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Frieder Zimmermann
commented
I had the same problem. I switched off the ‘ADOBE Fonts’ source in the font settings of Typeface.
Then I cleared the font cache of typeface. (Start typeface with the option key pressed and you will get a window with the option to clear the font cache). -
Krysztoff Dorion commented
Since I installed 20.2, it's been all but pleasant. There hasn't been a single document that didn't make Indesign crash. I think it has crashed more than 10 times for not apparent reason.. And I ended up with a corrupt file..
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Lee Hodgkinson commented
I was getting the same crashing at my home Mac (Mac mini M1) but not my work Mac (Mac Studio M2). I turned off auto-activation in Typeface and the problem has went away at home (it was already off on the work Mac).
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Morgan Williams commented
I just updated two hours ago and I've had it crash six times at random. Three of those were immediately upon copying a placed PDF from one INDD file to another. I have not saved any of the crash reports yet.
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Marco Camani
commented
Dear all, with version 20.2, as soon as I open a document that needs to load a font, the software crashes. Do something! Thank you very much!
Marco. -
Tom L
commented
I sent you a link to a wetransfer file with a screenrecording, an empty file that I made in this video, and an apple crash record. I don’t get an Adobe crash report as you can see in the movie. My Crashreporter app is set as it should.
I have done a reset of Indesign settings, I’ve restarted the Mac, but all to no avail. Indesign 20.2 is not okay, at least for me!!!After a day of waiting for your reply I've reinstalled Indesign 20.1 and that solved my problem. Waiting for your reply santalwa@adobe.com
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Grant M commented
I have a similar problem. InDesign 20.2 shuts down due to Serious error when doing a data merging of a .CSV file. I have the same error window pop up. I have initialled the app and reinstalled it, deleted preferences and cache.
I have now reinstalled Indesign 20.1.
