Bug details

Indesign CC 2019 crashes on startup.

Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
Rolled back to v13, same crashes.
Please advise, I have some deadlines.

4 votes
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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Need more info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded  · 

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    8 comments

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      • Peter Williams commented  ·   ·  Flag as inappropriate

        Hi - I had the same problem on 1809. Thankfully after installing the Feb Windows Updates the problem has gone away.
        Regards
        Peter

      • Sanyam Talwar commented  ·   ·  Flag as inappropriate

        Please try to create a crash dump and provide information from Event viewer.

        You can create the crash dump for windows using the following method:

        1) Start Task Manager. To do this, use one of the following methods:
        • Right-click an empty area of the task bar, and then click Start Task Manager.
        • Press CTRL+SHIFT+ESC.

        2) Click the Processes tab.
        3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.
        Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

        A dump file for the process is created in the following folder:
        Drive: \Users\Username\AppData\Local\Temp
        4) When you receive a message that states that the dump file was successfully created, click OK.

      • Kimberly Presti commented  ·   ·  Flag as inappropriate

        I'm having the same problem. Upon startup of InDesign the program freezes not allowing you to do anything. I even tried rolling back to older versions and the problem is there as well. I'm on a Windows 10. This program worked fine on Monday, and I tried to resolve this for 4+ hours yesterday with no luck whatsoever.

        I removed preferences, uninstalled and reinstalled and nothing is fixing the problem.

      • Meetal Bhagvandas commented  ·   ·  Flag as inappropriate

        This issue is still not fixed. Have tried with InDesign 2019, 2018, 2017 & 2015.

        Indesign loads and freezes on startup.

        Windows 10 / HP Elite X2

      • Anonymous commented  ·   ·  Flag as inappropriate

        Anyone solved the problem?
        I installed all today and the only Adobe desktop App that doesn't work is InDesign. It freeze at startup and block everything. Any help? No error shown by the system..

      • Maria commented  ·   ·  Flag as inappropriate

        I would love to provide at Crash report, but mine does not crash - it just sits there and does nothing.
        When I start the program it shortly shows a normal startup window - then it is blown up to a much larger size and I cannot click and navigate - it is frozen or crashed. I then have to do a manual shutdown in Task manager. We are maybe 10 people with the same problem.
        Yesterday it worked - today it just freezes. This happened 7 hours ago. I have a feeling that it has to do with the touch ability?
        Windows 10 64bit Office 2016 32 bit
        Adobe is updated to latest version in Creative Cloud.
        My installation is from today. We have also tried to roll back to earlier version. Did not help.
        Please help.

      • Udo Schulz commented  ·   ·  Flag as inappropriate

        I have the same problem. I start the program. The Welcome spring pops up. After a few seconds, the crash screen pops up. I have reinstalled the program with and without saving app preferences.
        The program worked fine yesterday. I have tried opening the program on 2 different computers. Both had the same issue. This occurs before I open any document

      • Sanyam Talwar commented  ·   ·  Flag as inappropriate

        Please submit the crash report to us.
        (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

        Also, please send the following information to santalwa@adobe.com :

        • Reproducible Steps – What were you doing when InDesign crashed?
        • Error snapshot or video recording of the issue.
        • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
        • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

        Adobe InDesign team

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