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1. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

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   23 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

   An error occurred while saving the comment
   Kimberly Presti commented  ·  Feb 13, 2019  ·  Edit…  ·  Delete…

   I'm having the same problem. Upon startup of InDesign the program freezes not allowing you to do anything. I even tried rolling back to older versions and the problem is there as well. I'm on a Windows 10. This program worked fine on Monday, and I tried to resolve this for 4+ hours yesterday with no luck whatsoever.

   I removed preferences, uninstalled and reinstalled and nothing is fixing the problem.

   Save Submitting...
   Kimberly Presti supported this idea  ·  Feb 13, 2019