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    18 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for patience while we were investigating into the root cause of the issue.
    During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

    Please find below steps to whitelist the application:
    1. From the Enforce console select System > Agents >Application Monitoring.
    2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
    Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
    3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
    4. Click on save and verify the application in the list of monitoring activities is unchecked.
    5. After making…

    xelaboot supported this idea  · 
    xelaboot commented  · 

    Faulting application name: InDesign.exe, version: 13.0.0.125, time stamp: 0x59d3dad0
    Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x59d3d753
    Exception code: 0xc0000005
    Fault offset: 0x0000000000007615
    Faulting process id: 0x3ab8
    Faulting application start time: 0x01d4bd68fbbd9b8c
    Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe
    Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2018\PMRuntime.dll
    Report Id: 554410e6-f7b0-4fa6-a0d9-8c8c705c53d4

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