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1. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

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   23 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

   xelaboot supported this idea  ·  February 15, 2019
   An error occurred while saving the comment
   xelaboot commented  ·  February 15, 2019  ·  Edit…  ·  Delete…

   Faulting application name: InDesign.exe, version: 13.0.0.125, time stamp: 0x59d3dad0
   Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x59d3d753
   Exception code: 0xc0000005
   Fault offset: 0x0000000000007615
   Faulting process id: 0x3ab8
   Faulting application start time: 0x01d4bd68fbbd9b8c
   Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe
   Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2018\PMRuntime.dll
   Report Id: 554410e6-f7b0-4fa6-a0d9-8c8c705c53d4

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