My feedback

1 result found

1. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

   20 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   23 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

   An error occurred while saving the comment
   Mike Irvan commented  ·  Mar 9, 2019  ·  Edit…  ·  Delete…

   It has been a month since I last opened indesign. It worked fine for me than. I have since updated my laptop to Windows 10 vers 1809 and today I open indesign to update my resume and cover letter to submit for a job application and InDesign refuses to work. It just freezes. the startup screen runs through and the program opens but from there it does nothing. I don't even get a crash error report. I can't even close it with task manager. I tried uninstalling InDesign and then reinstalling it, but this did not fix it.

   Save Submitting...