Apparently one other person in my office is now also experiencing the same issues - for him it started this week, so a few days later than me.

I've spent almost two weeks on this issue, and wanted to share it. I am on a new HP ZBook running Windows 10, and trying to run InDesign 2020 (15.0.1 or 0.2).

I am in a corporate environment with limited user access - ie, I was not the admin of my laptop. Ditto for the rest of my team. When trying to run the latest InDesign, we got an immediate crash - no error, just the crash report. We COULD, however, run it from the Creative Cloud panel - just not from the app, start menu, etc.

After a lot of tech support from Adobe and internally, we discovered that (apparently) InDesign CC2020 needs full admin rights to run. Not only did we need to have an administrator to set InDesign to "run as admin", we ultimately had to request full admin rights for each of our users simply to run the program. (We also had to change some user account settings to keep alerts from popping up every time we ran it.)

As you can imagine, this isn't a great answer in a controlled company environment where not everybody SHOULD have full admin access. If this is a pervasive issue and not just due to some weird settings within our system, Adobe really needs to resolve this.

As far as I could tell, InDesign 2018 worked fine. Also no other CC apps were affected.

I've suddenly started having a couple of issues in InDesign 2020 (15.0.2), running on Windows 10 Enterprise. I'm hoping someone may have some insight, thanks!

The first problem that I noticed was that suddenly I could no longer open an InDesign file by double-clicking on the file. If I attempt to do this, a get a Crash Report window pop-up for InDesign 2020. The odd part is that the program itself doesn't actually crash. I can close the Crash Report window, InDesign 2020 is still running (though my file will not have opened). This happens no matter what InDesign file I try to open (I've tried many).

If I try to open a file via the InDesign menu ('File' - 'Open', or 'File' - 'Open Recent'), or if I drag my file into InDesign, the file will open normally without any problems.

This wasn't a huge concern but became annoying as I typically use the double-click method to open files - I tried restarting my computer but that escalated the problem. After restarting, InDesign crashed upon attempting to open it, every time (a couple of seconds after trying to open the program, the Crash window would come up - I wouldn't see a startup screen for InDesign or any visible indication that the program was trying to start up). Note that I only tried to open the program via my desktop shortcut and the Start menu, not through Creative Cloud Desktop.

I then tried updating to the latest version of InDesign (15.0.2), at this point I thought I would try opening the program from Creative Cloud Desktop and that did work (perhaps it would have worked earlier as well, I didn't think to try it before updating). However all the previous issues remain (can't open InDesign by any other means, and cannot open InDesign files by double-clicking on them).

I've also had this problem as well with my Lenovo P52s. InDesign will not open from the start menu, start bar, shortcut icon or from the folder. It crashes no matter what. It will only open from the Creative Cloud menu. I do not have this problem on my Windows 10 desktop though.

We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InDesign team

Whenever i open indesign via double click ont he file the system fails to open, and i get a crash report) the only way is to open indesign program then drag the indesign file into that window for it to open

Same issue however, no crash starting it from the Creative Cloud App interface. See if that does anything for you all.

Having this same problem. Crashes at launch.
When I run the app as Administrator it opens and runs just fine. However I never adjusted any of the permissions on the folder.
None of the other Adobe products I have installed (Photoshop, Illustrator) act this way. I have also packaged the latest version of InDesign and it also crashes.
Folder permissions look identical as the other Adobe products.

I had a problem with ID 2019 crashing before it even opened. I tried this and it worked: hold down 'shift ctrl alt' while starting the app. It should offer to delete preferences.

It has been a month since I last opened indesign. It worked fine for me than. I have since updated my laptop to Windows 10 vers 1809 and today I open indesign to update my resume and cover letter to submit for a job application and InDesign refuses to work. It just freezes. the startup screen runs through and the program opens but from there it does nothing. I don't even get a crash error report. I can't even close it with task manager. I tried uninstalling InDesign and then reinstalling it, but this did not fix it.

Faulting application name: InDesign.exe, version: 13.0.0.125, time stamp: 0x59d3dad0
Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x59d3d753
Exception code: 0xc0000005
Fault offset: 0x0000000000007615
Faulting process id: 0x3ab8
Faulting application start time: 0x01d4bd68fbbd9b8c
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2018\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2018\PMRuntime.dll
Report Id: 554410e6-f7b0-4fa6-a0d9-8c8c705c53d4

Hi - I had the same problem on 1809. Thankfully after installing the Feb Windows Updates the problem has gone away.
Regards
Peter

Please try to create a crash dump and provide information from Event viewer.

You can create the crash dump for windows using the following method:

1) Start Task Manager. To do this, use one of the following methods:
• Right-click an empty area of the task bar, and then click Start Task Manager.
• Press CTRL+SHIFT+ESC.

2) Click the Processes tab.
3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

A dump file for the process is created in the following folder:
Drive: \Users\Username\AppData\Local\Temp
4) When you receive a message that states that the dump file was successfully created, click OK.

I'm having the same problem. Upon startup of InDesign the program freezes not allowing you to do anything. I even tried rolling back to older versions and the problem is there as well. I'm on a Windows 10. This program worked fine on Monday, and I tried to resolve this for 4+ hours yesterday with no luck whatsoever.

I removed preferences, uninstalled and reinstalled and nothing is fixing the problem.

This issue is still not fixed. Have tried with InDesign 2019, 2018, 2017 & 2015.

Indesign loads and freezes on startup.

Windows 10 / HP Elite X2

Anyone solved the problem?
I installed all today and the only Adobe desktop App that doesn't work is InDesign. It freeze at startup and block everything. Any help? No error shown by the system..

I would love to provide at Crash report, but mine does not crash - it just sits there and does nothing.
When I start the program it shortly shows a normal startup window - then it is blown up to a much larger size and I cannot click and navigate - it is frozen or crashed. I then have to do a manual shutdown in Task manager. We are maybe 10 people with the same problem.
Yesterday it worked - today it just freezes. This happened 7 hours ago. I have a feeling that it has to do with the touch ability?
Windows 10 64bit Office 2016 32 bit
Adobe is updated to latest version in Creative Cloud.
My installation is from today. We have also tried to roll back to earlier version. Did not help.
Please help.

I have the same problem. I start the program. The Welcome spring pops up. After a few seconds, the crash screen pops up. I have reinstalled the program with and without saving app preferences.
The program worked fine yesterday. I have tried opening the program on 2 different computers. Both had the same issue. This occurs before I open any document

Please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InDesign team

Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
Rolled back to v13, same crashes.
Please advise, I have some deadlines.