Peter Williams

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  1. 4 votes
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    9 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
    If you are facing crash on launch please reach out to us on sharewithid@adobe.com
    Closing this thread.

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    Peter Williams commented  · 

    If you are on Windows 10 v1809, I had the same problem. Fixed after installing the Feb Windows updates.

  2. 12 votes
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    18 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for patience while we were investigating into the root cause of the issue.
    During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

    Please find below steps to whitelist the application:
    1. From the Enforce console select System > Agents >Application Monitoring.
    2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
    Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
    3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
    4. Click on save and verify the application in the list of monitoring activities is unchecked.
    5. After making…

    Peter Williams commented  · 

    Hi - I had the same problem on 1809. Thankfully after installing the Feb Windows Updates the problem has gone away.
    Regards
    Peter

    Peter Williams supported this idea  · 
  3. 1 vote
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    3 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Williams commented  · 

    Good news, I have just installed the February 2019 Windows updates and the problem has now gone away.

    Peter Williams commented  · 

    Running PC Health Advisor (the target of the fixit link above) did not fix the problem with the Adobe DLL being "not designed to run on Windows 10". I have tried clean builds, reinstalls, different versions of C++, different versions of .net, upgraded display drivers but, so far, no luck.
    Perhaps Adobe InDesign really is incompatible with the current version of Windows 10?

    Peter Williams shared this idea  · 

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