Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. Fails with certain Illustrator images

    It happened a few times to me that Indesign keeps crashing when certain (complex) .ai images are used - which shouldn't be as I thought Adobe files would perfectly interact with other Adobe programs.
    When these are changed to png images and I am able to open the Indesign file and update them, Indesign works perfectly well again. At times it is not possible at all to open the file or change the image and the file needs to be reacreated.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  2. 1 vote
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    0 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Publish Online is converting two pages of a spread into one wide page, and overriding PDF settings on the download

    I am publishing a document that is made up of 8.5 x 11" pages, set up as spreads. I want to publish it online with the view setting set to spreads, but be able to download it as a normal single page PDF.

    When I publish the document, I have to choose export as spreads so that two pages show up side by side on screen. The PDF export settings I am using under advanced are for single pages, but for some reason the PDF that is created is combining pages. So, for example, my 9 page document (a cover…

    1 vote
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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  4. Raleway no longer a font

    Raleway has been a font I've used for a week. I used it this morning and came back after lunch and it's no longer an option.

    Can I please have this font back?

    1 vote
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    0 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to update to latest InDesign version

    I am trying to open an organizational chart file that was last edited 2 months ago on InDesign 13.1, but I get a prompt that the file was created in 14.0 so I need to convert it.

    In the Creative Cloud desktop app, there are no available updates for me to install, so I am stuck with converting the file and having to manually re-link the 20 profile pictures in the document. I would rather just update the InDesign version to be able to properly open and edit the file, if that was actually the issue.

    I have already restarted…

    1 vote
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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  6. PDF image import appears corrupt

    BUG: Importing PDF images into InDesign 2019, after the update today, and they appear corrupt when rendered on screen (see screenshot) but when I export out PDFs they appear okay..

    1 vote
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    0 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
  7. Placing objects with gradient from illustrator.

    Hi, I - and not only I - expierenced ugly 'new feature' that is can't copy objects with gradients from Illustrator 23.0.1 to new version of InDesign 14.0.1 (in previous version all works fine) in editable format. Yes I heard about placing ext. file - but this not the sollution. For many version of InDesign this works perfectly then why now this feature is broken?

    1 vote
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    1 comment  ·  Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    The fix for this issue is now available in the latest update (14.0.2) of InDesign 2019.

    If you are unable to see the update notification, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.

    The list of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Thanks,
    InDesign Team

  8. Laggy Swatches panel

    Can't smoothly scroll on swatches panel as seen on video. Everything was perfect before last update.

    I did try to change workspace, closed swatched panel etc. but no luck?

    My system is Mac os Mojave 10.14.1 - iMac18,3
    Indesign version: 14.0

    Has anyone run into this problem?

    1 vote
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    0 comments  ·  Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  9. eyedropper

    I'm experiencing all sorts of odd behavior in INDD CC v.14.01, particularly when using the eye dropper to copy text attributes.

    Things that happen: text will be given a stroke when the text that I'm copying has no stroke applied; text will go from Align Top to Align Bottom; random colors and sizes applied.

    1 vote
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  10. cannot save again if file is moved whilst file is open - 2019 Indesign CC

    I moved my working folder to another drive as quickly needed space. I accidentally didn't close my file in InDesign before doing this... kept working on the file then went to save it to new location... But it won't let me.
    Says file is missing from original location... put it back (which I tried but didn't work) So I had to export as idml to save it... Never encountered this in previous releases please fix.

    1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fermeture du logiciel INDESIGN avec l'outil Ligne

    Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

    Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
    Merci de votre retour.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  12. incopy 2019 and indesign 2017

    I have recently upgraded both my INDESIGN AND INCOPY to 2019 .... and the edited INCAP files coming back to me via email are not opening when I double click them .... I get the attached error - WHEN I BROWSE and locate file its just a horrible circle - nothing happens ... Please let me know if there is a bug fix or plug in - was all working fine before the upgrade...

    OS is SIERRA 10.12.6

    1 vote
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  13. slow performance

    my MacBook Pro (15-inch, 2016) is super slow when importing word documents, search and replace styles or adapting styles. Does it improve when changing to the Mojave system? Or is there a conflict with FontExplorer X Pro. Any suggestions are welcome. I'm suffering…

    1 vote
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  14. blocks are moved to another layer

    When grouped blocks are moved to another layer and then ungrouped, they return to their original layer

    1 vote
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    1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

    This is a Feature of InDesign and not a bug.

    If you want to stop this from happening, go to the Layers panel flyout menu and uncheck the option called “Ungroup Remembers Layers”. When this option is unchecked, the ungrouped items remain on the same layer as they were (when grouped) and will not return to their original layer.

    Hope this helps.

    Adobe InDesign team

  15. InDesign Crash with Outlook

    I am working on a Mac (Mojave - 10.14) using InDesign CC 2019. The bug is that when I open InDesign with Outlook already open, InDesign all of a sudden begins eating up memory, at about 1 GB every few seconds, until it reaches about 130 GB then force-quits not only InDesign but Outlook. However, after rebooting, if I first launch InDesign THEN Outlook, this doesn't happen.

    1 vote
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  16. Book closing on File>Close

    Book is closing when CTRL+W or File>Close. Book is supposed to stay open

    both windows 7 and Mac OS High Sierra

    1 vote
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    1 comment  ·  Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  18. index

    If a Word file has an Index built within it, InDesign can only see it if it is a .doc file. This is a bug with CC2019-CC2014 and earlier. If you import the .docx file there are no index entries in the index panel, but there are if the file is converted to .doc.

     The only way you can use a .docx file is to open it in Word and then cut and paste all the Word file text into InDesign. This way InDesign sees the Index, but I would not want to import this way, so I convert to
    1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  19. InDesign hangs while exporting to ICML

    CC 2018 – ICML Export is hanging when trying to export.

    See attached example file*, the text box highlighted on page 4 is what is causing the problem. In the export file produced (if this box is removed) the other boxes are incorrectly formatted.


    • An .indd or .idml file was not allowed so unable to attach this but can provide if required.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  20. 14.0.1 x64 running on Windows 10 Pro ver 17763.165 and when explorer is launched it makes the screen flicker and you cannot close InDesign

    I'm running Win 10 Pro version 17763.165 and had iTunes open and had just started Adobe InDesign version 14.0.1 X64 and then launched win file explorer and that came up but then the explorer window kept flickering. It did it so much I couldn't close the window. Now I have settings open and the about window in InDesign froze and doesn't close. But some of this my be a design flaw in the Adobe program. Only way to close was by Task manager. Report also sent to MS support to let them know as this may be a beta build

    1 vote
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    0 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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