6468 results found

1. "You do not have access to Publish Online service" error

   I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document having had some edits.

   Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

   Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

   Has anyone had this happen before and know what to do? I tried restarting InDeisgn and connecting to a different wifi network.

   7 votes

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   5 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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2. Publish Online not available!

   On selecting File/Publish Online, a pop-up informs me that "You cannot use this function at this time. Please check your internet connection". Internet is working and I am signed in to CC

   Version: InDesign 15.1.3

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   4 votes

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   0 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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3. Logging me out repeatedly while I'm working
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   0 comments  ·  InDesign Server (IDS)  ·  Edit…  ·  Delete…  ·  Admin →
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4. Exporting documents goes very slow

   1. Version 2021 16.0

   When i need to export a document for print, it takes a very long time. This was not the case with previous versions. Sometimes the system also crashes when exporting.

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   0 comments  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. Permission issue when opening first time from OSX server

   Permission issue when opening first time from OSX server.
   When opening Indesign file from OSX server, it gives error message: "Cannot open the document ”Xxxx: Xxxxx: Xxxxxx: Xxxxx: Xxxxxxx.indd”. You may not have permission or the document may be open already." When trying again, the file open normally. File is not open already, permissions are ok. Other versions of InDesign opens file ok. Indesign CC2020 / macOS Big Sur 11.0.1.

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6. Activating Font

   My Indesign will randomly start trying to activate source sans pro fonts and will not ever finish activating. I can't cancel it, I can't go online to adobe fonts and decative and then active because it says there is a conflict. Because it's syncing it won't export any of my files until it's done ... and it's never done. The only way I get it to work is to force quit Indesign and it will work until it randomly starts trying to activate it again and the cycle repeats.

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7. When relinking images, skip button does not work.

   When relinking images, skip button does not work. In fact, it does nothing. InDesign 16.0.2 / macOS 10.15.7.

   To reproduce, select links (missing or present, no difference) in the links panel, click relink then click skip...

   2 votes

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   1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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8. Changing text color with properties panel.

   This is about changing the text color of a selected text field through the properties panel.

   Current behaviour:
   When a text field is selected the properties panel shows just the color of the box not the text. To change the text color a number of clicks through two submenus are necessary.

   Suggested behaviour:
   Text and box color are displayed directly in the properties panel.

   Thanks!

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   0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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9. Order of charakters change by performing a charakter style

   I made a charakter style for italics. When I apply this charakter style the order of the charakters change in reverse order. See the two screenshots below.

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   0 comments  ·  Styles  ·  Edit…  ·  Delete…  ·  Admin →
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10. Unable to kill find missing fonts background process

    If the preferences setting to automatically find missing fonts is set, there are three major issues:

    1/ The background process never times out,
    2/ The background process severely degrades InDesign performance for everything else, and
    3/ There is no way to manually kill that background process. If we could, then issues 1 and 2 would not be such problems. If the fonts aren't found, or the internet connection is hinky, or if the Adobe servers are under heavy load or having other issues, we could just kill that background process and then either try again later or design an workaround without those missing fonts.

    The ability to kill this background process is a glaring design gap. We should be able to kill it, or at least disable it for a document (like we can disable automatic preflight).

    If the preferences setting to automatically find missing fonts is set, there are three major issues:

    1/ The background process never times out,
    2/ The background process severely degrades InDesign performance for everything else, and
    3/ There is no way to manually kill that background process. If we could, then issues 1 and 2 would not be such problems. If the fonts aren't found, or the internet connection is hinky, or if the Adobe servers are under heavy load or having other issues, we could just kill that background process and then either try again later or design an workaround… more

    7 votes

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11. Search option is not working on EPUB fixed Layout

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT use the re-flowable option.

    2) For years, we've exported as INTERACTIVE PDF. This allowed users to open with the FREE Adobe Reader and enjoy all the embedded media and search. However, as an exported pdf format, Adobe Acrobat uses flash to play video and audio rather than a different means and as I'm told, due to the removal of flash, Adobe Reader will no longer allow for interactive pdfs to have audio and video controls. So that makes a PDF format not usable for this project. (infuriating!)

    3) Next Option: Publish to Online. However, this option does not allow for search and does not include password protection. Again, making this exported format not usable for my client.

    4) Next option: .Epub. On my mac, the same mac that creates the Indesign file, within Adobe Editions, the epub file works as expected. However, it does not work on any PC that we've tested. The fixed-format has an error and is not searchable and on some computers, the epub file will NOT even open in Adobe Digital Editions. Again, making this exported .epub file format unusable.

    IMPORTANT: Where does this leave me? What format can I use and distribute from InDesign?

    This seems LIKE A HUGE ISSUE for ADOBE and is very detrimental to my professional work.

    I've been told that Adobe Digital Editions is an end-of-life product and no longer has support. What application is InDesign exporting epub files to work in then? What other viewing options does my client have?

    Please help!

    I have found a problematic bug for .epub files exported from InDesign and opened in Adobe Digital Editions. The fixed layout epub file is not searchable.

    To note, an epub file exported from InDesign and marked as re-flowable does work.

    This is a SIGNIFICANT issue for me and here's why. I have a 700 page interactive book (includes embedded hyperlinks, videos, audio files) that needs to be distributed and opened by the general population and searchable.

    1) The design of the book is formatted per page and needs to remain as laid out in InDesign. This means we can NOT… more

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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12. pdf comments panel (minor UI bug)

    Mouseover on the "show comments"-button shows some kind of internal localization reference.

    See attached imaged...

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13. Share for Review – Filename for the reviewer

    I am loving this relatively new feature, but struggling to get full buy in from my reviewers because the filename displayed in their email notification is an Adobe generated random name and not the name of the actually file you are sharing. How can you make sure that the review filename is the same as the name of the actual Indesign document?

    The attached is an example of 3 such emails.

    I don't understand why the filename is not replicated.
    ( I know that S4R saves the review PDF in the Artifacts folder – if I force change that, will it work? /although that seems very clunky)

    I am hoping someone out there can help
    (Most of our company Macs are running Sierra and we are on a variety of ID 15.1.1 & 15.1.2)

    I am loving this relatively new feature, but struggling to get full buy in from my reviewers because the filename displayed in their email notification is an Adobe generated random name and not the name of the actually file you are sharing. How can you make sure that the review filename is the same as the name of the actual Indesign document?

    The attached is an example of 3 such emails.

    I don't understand why the filename is not replicated.
    ( I know that S4R saves the review PDF in the Artifacts folder – if I force change that, will… more

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    2 votes

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    1 comment  ·  Share for Review  ·  Delete…  ·  Admin →
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14. Images error for Khmer, Lao, Thai

    There is an error in InDesign CC 2021 v16.0
    Error in image location for Khmer, Lao, Thai icons.
    Please refer to the following URL for reference materials.
    https://drive.google.com/drive/folders/1OgwMwY8oHB1yOfO6cYgnPabO1ft9RC3R?usp=sharing

    Myanmar Unicode has similar errors.
    Please also check the URL below.
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/41076298-font-errors-of-southeast-asian-languages-such-as-m

    hank you very much.

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    1 vote

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15. Creative Cloud hijacks my entire computer - slow to the point of unworkable

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to ensure it wasn't any preferences or cache issues
    • Watch the activity monitor and close everything else to work
    • Had support help and even up to engineers with no luck
    • Rolling back to 2018 version

    Creative Cloud and using InDesign seems to take up to 2-3G of my RAM to operate which seems ridiculous and taxes the computer too much. That's nearly 50% of the computer's RAM which doesn't seem right. At times I see that I only have 39MB left in RAM and that causes the whole thing to go slow.

    I don't really keep anything on the computer and run external drives so that the main computer is not taxed. Still is slow because Creative Cloud is hijacking my 'virtual memory' apparently. I clean regularly and now have to optimise as I work to make it speed up using CleanMyMac.

    Now there is a new update to InDesign v16.0 and it is not compatible with High Sierra but says I need 10.14 or later. I'm very concerned about updating to Mojave as it seems that it will only increase the amount of RAM being used and make the computer unworkable. I can't upgrade the RAM at the moment, and I do need InDesign to earn my living. I've timed some days that I lose collectively hours of lost time with this slowness and crashing - it is beyond frustrating and been putting up with it for over a year since the 2019/2020 upgrades.

    It really isn't OK that this isn't addressed by Adobe. There are bugs in the code and the cloud based system is too taxing on the RAM. Surely the old way of installing some software on the machine was more manageable.

    Is there any way to reduce the tax on the RAM please?

    Current computer: Mac OS10.13.6, Retina 4K, processor 3GHz Intel Core i5, Memory 8GB 2400 MHz DDR4, Mac HD, Graphics: Radeon Pro 555 2048 MB

    Model Name: iMac
    Model Identifier: iMac18,2
    Processor Name: Intel Core i5
    Processor Speed: 3 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 8 GB
    Boot ROM Version: 166.0.0.0.0
    SMC Version (system): 2.40f0

    I see this issue so HUGE in forums everywhere and find it frustrating with the support team coming up with lame answers every time, mostly blaming the user and with micro solutions that are temporary. These issues are known issues and keep coming back. Support close the tickets too readily and we can't re-open those cases to demonstrate how this is unresolved.

    I've tried every remedy including:

    • Uninstall Creative Cloud and all apps and reinstall
    • Many times 'Repaired' - pretty much every restart it needs 'repairing'
    • Used the cleaner tool
    • Cleaned specific cache as instructed
    • Made a second user to… more

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16. Ruler with "pixel dirt"

    I've noticed this "pixel dirt" at the base of the upper ruler. Sometimes, it shows up, I quit and it's gone to later show up again, "out of the blue".

    InDesign v. 16
    iMac (Retina 5K, 27-inch, 2017), 64GB RAM. MacOS 10.15.7

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    3 votes

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17. Shift and Alt keys not working.

    This seems to happen randomly, but while working on an InDesign doc these keys will stop working and the only fix is to restart my entire laptop. This doesn't really fix anything though because the issue can happen again within minutes of starting back up.

    I use shift and alt a lot to align assets on my pages as well as duplicate certain assets. Among a bunch of other things.

    This happens across all version I use (2019, 2020 and 2021)

    3 votes

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    0 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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18. Indd freezes, then crashes, when opening linked (placed) indd files from an indd file

    Indd 16.0 x64, and the previous version. Windows 10. Create a document with test and also linked Indesign "sub-documents" in it. Run spell-check or find & replace, set to check all open documents. Indd opens the linked document, then freezes. You cannot save, quit, or anything. I have submitted numerous crash reports. See https://community.adobe.com/t5/indesign/indesign-2020-crashes-while-using-spell-check-with-linked-indesign-files-on-windows-10/m-p/11608010?page=1#M404257 for details.

    My documents are typically books with 10-20 indesign files in each book. Some of the indesign files have placed (linked) indesign files, typically standard "boilerplate" that must be the same everywhere. When I run a spell check across all of the open docs in a book, it opens the linked file then freezes. I later discovered that it does this on a single document if it has placed indd files and you tell it to search all documents.

    Indd 16.0 x64, and the previous version. Windows 10. Create a document with test and also linked Indesign "sub-documents" in it. Run spell-check or find & replace, set to check all open documents. Indd opens the linked document, then freezes. You cannot save, quit, or anything. I have submitted numerous crash reports. See https://community.adobe.com/t5/indesign/indesign-2020-crashes-while-using-spell-check-with-linked-indesign-files-on-windows-10/m-p/11608010?page=1#M404257 for details.

    My documents are typically books with 10-20 indesign files in each book. Some of the indesign files have placed (linked) indesign files, typically standard "boilerplate" that must be the same everywhere. When I run a spell check across all of the open docs in… more

    1 vote

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    0 comments  ·  Crash/Freeze/Hang  ·  Edit…  ·  Delete…  ·  Admin →
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19. Export to ePub / html removes single characters from class names randomly

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors are not restricted to one document; they also occur to another document with the same style sheets.

    Changing these names revealed that this issue is related to a specific character in the class name, rather than the number of characters, as follows:

    – changing to span class="Clr" outputs span class="Clr"
    – changing to h4 class="Evnt-Month" outputs h4 class="E nt-Month" (h4 class="Event-Date" remains OK)
    – changing to span class="Lnk" outputs span class="Ln"

    This means that, for some reason, random characters in specific class names are being removed or replaced with spaces.

    Timing: I've updated my Windows 10 Pro to version 20H2, build 19042.630, but I've looked at a backup file created before that update and the issue was still present - therefore it's not related to the recent Windows feature update. The issue was not present last month, when I exported a document with the same settings, using InDesign v15.1.3 x64 - so it's happened after that. Therefore, this issue must be caused by a bug in the 2021 version of InDesign (v16.0 x64). I have confirmed this by exporting the same document as last month in v16, and the same error is present in that exported file.

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors… more

    3 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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20. Opening idml from CC2021 crashes CC2020 but not CC2019 and earlier

    When I save file as an idml from CC2021 I cannot open it in CC2020 as it crashes. CC2019 and earlier can open idml files from CC2021. It seems to be an issue only with CC2020. I've managed to open a 1 page blank document with CC2020 from CC2021, but anything that I've worked properly on crashes when the idml is opened in CC2020. I've attached an example.

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    0 comments  ·  Document/Pages  ·  Edit…  ·  Delete…  ·  Admin →
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