Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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crashes
InDesign freezes, then stops responding when I open more than one document at a time. I'm running version 15.1.1 on Windows 10 x 64 Enterprise with Xeon processor, 32 G ram, and discrete graphics.
Task manager shows multiple instances of Adobe CEP HTML engine in the drop down of the InDesign task.
I need to be able to have more than one Indesign file open at a time without crashing the computer, so your help is appreciated.
1 vote -
InDesign crashes every time after standby
InDesign crashes every time when my MacBook Pro is in standby.
OS X 10.15.6
MacBook Pro 161 vote -
Creating Text Box Crashes InDesign
When trying to create a text box, the application immediately crashes. I've found that this only happens in the "Essentials" workspace. I am using a 2017 MacBook Air on MacOS Catalina and using InDesign version 15.0.2.
1 voteTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team -
InDesign 15.0.2 hangs on auto flow on primary text frame
InDesign 15.0.2 Mac OS X Catalina 10.15.4 MBP 15" 2019
ID hangs up when trying to let InDesign create about 100 additional pages with auto flow on the primary text frame from a placed docx. Can't attach the file due to my customer's copyright policy.1 voteAs per the customer, the issue is no longer reproducible.
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Hyperlink causing InDesign to crash
I have an issue in a file that I'm working with where if I scroll to a certain point in the hyperlink panel, my entire InDesign program crashes. I've tried deleting all of the hyperlinks one-by-one, and I noticed that it always crashes when I reach the same point (about 2/3rds down the list).
I think there's a hyperlink that's become an issue within the file, and whenever InDesign tries to show that specific one within the hyperlink panel, it crashes.
1 vote -
ID freezes when selecting several characters
When trying to select several characters in inDesign 15.1.1.x64 under Windows 10 v1909 Home, the app inevitably freezes up.. This happens when selecting with the mouse as well as when using the arrow keys. So far I couldnʼt find any workaround. I consider this a lethal bug since it makes adequate editing a virtual impossibility. My subscription version is up to date.
1 vote -
Quick apply crashes Indesign with Page Tool selected
Indesign 2020 - 15.0.3 (macOS Mojave 10.14.6)
1. Select page with Page Tool
2. Trying to execute Quick Apply (via keyboard shortcut or clicking on icon) --> Indesign crash
3. If page is NOT selected everything is OK1 voteThanks for reporting this issue.
We’re looking into it.
—
Adobe InDesign team -
freezing
I use InDesign 15.0.2 on Win 10 and it constantly freezes / crashes. Or on and off complains that certain Adobe fonts are missing. Opening and closing the file restores the fonts.
E.g. when I open my file and try to change a stroke color InDesign freezes.
InDesign is basically useless.Hope you can give me a solution to fix this.
3 votesWe have released InDesign 2020.1.2(v15.1.2.226) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign freeze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Crash when changing bullet character options
Just updated to the newest InDesign version (as of 28.03.2020).
Whenever changing the character style on a bullet list, in my case trying to change the character color of the bullet/numbering character (1., 2., 3. ...) , either via paragraph style -> bullet options or directl via character style window, InDesign crashes. The application does not crash when I choose the "Overprint Fill" option.2 votesWe have released InDesign 2020.1.2(v15.1.2.226) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Applications freezing while exporting/saving
Hey Team,
Indesign ocasionally freezes while hitting cmd+e for export. Also Illustrator and Photoshop freeze from time to time while saving or exporting files ...- Indesign 15.03. 64 bit Illustrator 24.1.3 64 bit Photoshop 21.1.3
- Can't reproduce - only happening from time to time but every 10 Minutes or so
- Expected: saving or exporting
- Actual: freeze so that I have to kill the process via task manager (win 10 - uptodate)
It ist a big pain since 2 weeks or so .. please fix it. Ah and I use shortcuts to export or save. I try if the error still…
1 voteWe have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign freeze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
convert newer version
When I tried to convert newer version indd files 15.1 ver to 13.1.1. Even I signed in my Adobe account it still says the file can't be convert since I'm not signed in my account.
1 vote -
Crashes on opening document created in indd 2019
Crashed as soon as I opened a document from 2019. After several tries, I was able to open the same document successfully, but it didn't recognize fonts in the Document fonts folder. It didn't matter whether it was opened from within InDesign or from the Finder. The successful attempt was from the Finder.
1 voteWe have released InDesign 2020.1.2(v15.1.2.226) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Freeze after using default New Hyperlink to URL
(I didn't see a category for Freeze. I figure Crash is pretty close.)
In InDesign 15.0.3 on Windows 10:
I had just finished inserting a hyperlink by selecting Chess.com, bringing up the New Hyperlink panel (with the 'To URL' option up), and pressing Enter.
After waiting 15 minutes, it was still hung.
It was the only app running.
When I right-clicked on the InDesign icon on the taskbar and clicked 'Close window', a dialog box popped up saying, "Save changes to the Adobe InDesign document "16 - Glossary.indd" before closing?
I clicked 'Yes'.
It closed that dialog box and popped…1 voteWe have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign freeze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Opening Files InDesgin Freezes
Adobe InDesign CC 2020 15.0.01 Mac
Trying to open a file that was packaged in Indesign CC 2018, When opening Indesign Freezes and does nothing.
Expected result: opening a file correctly with minor delay
Actual Result: Indesign just freezes.NOTE: in the video an other file that i tried to open earlier but after force quiting the file opens as an Untitled file.
3 votesWe have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign issue occurred?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
egnyte
- 15.1.1x64
- I'm having InDesign issues recovering 2 proposal documents I was working on. When I went to save it I got this message and when I went to the folder the file was gone and only showing as a locked file. (please see attachments). Then when I tried opening InDesign back up it gave me this message. It's not letting me open it even when trying to open it from my desktop. (please see attachments.)
- Successful save and successful opening of files.
- Unable to save and recover document successfully.
- See attachment.
Please keep Lucas Culbertson, IT guy, lculbertson@brasfieldgorrie.com in the…
1 vote -
Crashing when changing paragraph style
Every time I change the paragraph style on my document, indesign crashes.
3 votesWe have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Fehlercode -14 Datei kann nicht geöffnet werden - Datei vom Netzwerkspeicher ist nicht kompatibel
wir haben ein Problem beim Öffnen unserer InDesign-Daten!
Fehlermeldung:
Kann nicht geöffnet werden.
Die Datei (XY) ist nicht mir Adobe InDesign kompatibel
(Fehlercode: 14)
Betriebssystem
macOS Catalina
Version 10.15.3
Datenablage auf Synology NAS DS918+
Sobald die Daten auf die lokale HD gespeichert wurden kann man die INDD-Datei öffnen.
Alle anderen CC-Programmdaten können geöffnet und gespeichert werden!Wir finden keinen Ansatz zur Problemlösung
1 vote -
Indesign crashes after copying text
Indesign crashes immediately after copying text. It seems that this only happens with formatted text. If I separate the text box from the paragraph format, I can copy the text. But that is very time consuming and annoying. When I open Indesign again, it crashes immediately. And when I finally managed to open the file again and click on "Paragraph format" in the sidebar, Indesign freezes. The bug has occurred since the last 2-3 versions of Indesign and I hope that the bug will be fixed with every new one. Unfortunately, this did not happen.
Indesign 15.0.2
MacOS: 10.15.33 votesWe have released InDesign 2020.1.2(v15.1.2.226) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
15.0.1 crashes when creating new file // Mac Catalina 10.15.3
15.0.1 crashes when creating new file // Mac Catalina 10.15.3
File new, command+n, and selecting a new document in the window when opening InDesign all cause INDD to crash. The only way I can create a new file is to open an old file and save as, then delete content/change size/etc.
1 voteWe have released InDesign 2020.1.2(v15.1.2.226) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
InDesign freezes and then crashes
Version: InDesign 15.0.1 x64
Issue(s): 1. One example is that when working in InDesign and go to save a file the application shows that the icon is spinning and never seems to stop spinning. Then an error message pops up on the screen indicating some sort of issue and then the application crashes to the desktop.
2. When opening up a file that I have been working on it takes a while to open and when it does open it opens a prior file that I was working on.
Expected Results: 1. When saving a file I am expecting the…2 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team
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