Tom Moulaert
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109 votes
Hello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment
Tom Moulaert
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12 votes
The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.html
Tom Moulaert
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2 votes
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30 votes
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Tom Moulaert
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And please add the option to choose a reference point on the page (including relative to spine) like in the Anchored Object Options of the same dialog box…
Tom Moulaert
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8 votes
Tom Moulaert
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Same problem over here! Closing Chrome browser solved the problem! But this isn't really solving the problem. Isn't it? I needed to draw 45º lines and therefor had to close my browser sessions. Please fix this! InDesign CC2019 (14.0.1) on macOS High Sierra (10.13.6). Thank you!