Peter Crownfield
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1 votePeter Crownfield
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2 votes
An error occurred while saving the comment Peter Crownfield
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1 vote
An error occurred while saving the comment Peter Crownfield
commented
Every day, InDesign tells me that a particular Century Schoolbook font is not available. I do Find / Replace Font, select a different font, and Change All [including style definition].
Next day: same problem with same font [which supposedly is not in the document any more]. NOTE: As previously reported,I had to eliminate all Gil Sans fonts from another project for the same reason.
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1 vote
An error occurred while saving the comment Peter Crownfield
commented
No extension manager in InDesign 2020 [15.1.1]. How do I get rid of an unwanted extension?‽ [iziExport]
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1 votePeter Crownfield
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1 votePeter Crownfield
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3 votesPeter Crownfield
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1 vote
Hi,
Have you started to face problems only after updating to 15.0.2 version of InDesign?
Can you share a sample file and a video showing the steps you use for printing at amaarora@adobe.com?Thanks
An error occurred while saving the comment Peter Crownfield
commented
Screen recording sent.
An error occurred while saving the comment Peter Crownfield
commented
I can't share that file, and I have a deadline coming up.
As soon as I can, I'll see if I can replicate the problem with another file. And get you a screen of the process for creating the file.
I had similar problems a year or so ago, but I don't know which version was up at the time.
Peter Crownfield
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Major System Font Issue!
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Capture d’écran 2020-05-14 à 06.20.11.jpg 300 KB -
simple-file-font-not-ok.png 841 KB -
simple-file-font-ok.png 833 KB -
previously-packaged-file.png 2225 KB -
previously-packaged-file-2.png 1013 KB -
Seconod simple file with Bondoni-opens fine.png 1085 KB -
Screen Shot Font shut off when exporting.png 1367 KB -
Packaged file-with errors.png 1013 KB -
Packaged file-Says no errors.png 2225 KB -
Screen Shot 2020-03-04 at 9.35.59 AM.png 841 KB -
Screen Shot 2020-03-04 at 9.36.28 AM.png 833 KB -
Screen Shot 2020-03-04 at 10.01.38 AM.png 2722 KB
164 votesThe fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.—
Adobe InDesign teamAn error occurred while saving the comment Peter Crownfield
commented
It's even worse if I try to Open… a document from within InDesign — it fails to find many more fonts that are not system fonts but are in the Document Fonts folder
An error occurred while saving the comment Peter Crownfield
commented
InDesign says fonts are missing even in a file that was saved on this same computer and had no errors then.
It's not right for Adobe to charge a monthly fee for an app that does not work reliably or even consistently.
An error occurred while saving the comment Peter Crownfield
commented
And when I do Find Font, the 'missing' fonts are sometimes shown as available, but if I do Change All, nothing happens; they still show as missing.
[InDesign 2020 15.0.1]Peter Crownfield
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1 votePeter Crownfield
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1 vote
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign TeamAn error occurred while saving the comment Peter Crownfield
commented
I submit a crash report to Adobe every time InDesign crashes — but I don't know where they go at Adobe.
An error occurred while saving the comment Peter Crownfield
commented
Managed to open the document and save it as an idml. Opening that also crashed InDesign.
An error occurred while saving the comment Peter Crownfield
commented
Note: Even after saving the successfully-opened document, I was unable to open it again without crashing InDesign
Peter Crownfield
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2 votes
As confirmed by the customer that upgrading to latest version InDesign CC 15.0.2 the issue is resolved.
If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
Thanks,
InDesign TeamPeter Crownfield
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4 votes
An error occurred while saving the comment Peter Crownfield
commented
It also fails to find some system-installed fonts; even Find Font doesn't include them as options.
Peter Crownfield
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10 votes
We’ve been able to reproduce the issue and it is currently under investigation.
Customers facing a similar issue, please share the document(s) with sharewithid@adobe.com.
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Adobe InDesign teamAn error occurred while saving the comment Peter Crownfield
commented
Continues with InDesign 15.0 — option to include bookmarks is available, but saving with bookmarks crashes InDesign
Peter Crownfield
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2 votesPeter Crownfield
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1 votePeter Crownfield
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1 votePeter Crownfield
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3 votesPeter Crownfield
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62 votesPeter Crownfield
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15 votesPeter Crownfield
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It interferes with work.