Courtney Lorenne

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  1. 4 votes
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    5 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Courtney Lorenne commented  · 

    I am on the latest version of InDesign, 2019 14.0.1 and the crashing is still occurring on link update.

    I am using the book functionality. If I open a book chapter and the links need to be updated, I click "update" and InDesign immediately crashes. This happens with any book I am working in.

    Running High Sierra 10.13.6.

  2. 81 votes
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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Courtney Lorenne commented  · 

    Interestingly, a simple reboot of my Mac cleared the problem for me... no idea why this was happening, but give it a shot.

    Courtney Lorenne commented  · 

    This problem was posted already and marked solved, but the resolution is not correct. (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/31495999-proportional-scaling-using-shift-button-not-workin?page=5&per_page=20#{toggle_previous_statuses})

    The ability to scale containers proportionally, and to scale containers proportionally while also scaling the contents, is no longer working in current InDesign CC version.

    I am not running any antivirus software or other programs that would conflict, as the previous answer suggested.

    Please advise ASAP as losing this functionality is really effecting my working time.

    Courtney Lorenne supported this idea  · 
    Courtney Lorenne commented  · 

    I'm not the only one! I am running no conflicting software. How can this not be working; it is a serious hindrance to my work.

    Adobe, can we have an update on when this will be fixed please?

  3. 3 votes
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Courtney Lorenne supported this idea  · 
  4. 56 votes
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  5. 30 votes
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    Courtney Lorenne commented  · 

    Endnotes for books so that all references can be included en masse in a separate chapter at the end.. This would be EXTREMELY helpful. Thanks!

    Courtney Lorenne supported this idea  · 
  6. 12 votes
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    Closed: Fixed  ·  3 comments  ·  Adobe InDesign: Feature Requests » Styles  ·  Flag idea as inappropriate…  ·  Admin →
    Courtney Lorenne commented  · 

    Greg, I can't find this option; can you please provide more detail?

    Courtney Lorenne supported this idea  · 
  7. 7 votes
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    1 comment  ·  Adobe InDesign: Feature Requests » Styles  ·  Flag idea as inappropriate…  ·  Admin →
    Courtney Lorenne shared this idea  · 
  8. 304 votes
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    59 comments  ·  Adobe InDesign: Feature Requests » Tables  ·  Flag idea as inappropriate…  ·  Admin →
    Courtney Lorenne supported this idea  · 
  9. 86 votes
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    16 comments  ·  Adobe InDesign: Feature Requests » Styles  ·  Flag idea as inappropriate…  ·  Admin →
    Courtney Lorenne supported this idea  · 

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