Sakshi Verma (Quality Engineer, Adobe InDesign)

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  1. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Thank you for reporting the issue. Since this issue is not reproducible in general, I would like few more details from you:

    1. OS you are using
    2. Workflow that you were performing at the time you faced the issue
    3. Are you continuously facing the issue now as well

    A short video will be very helpful, so that we can proceed further. You can directly send the information at sakverma@adobe.com

    Thanks,
    Sakshi Verma

  2. 7 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Marc,

    Yes, it was a service downtime, when you faced the issue. Everything is up and running now.
    Thanks for confirming.

    Regards,
    Sakshi Verma

  3. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Can you please share details around this.

    *InDesign version
    *OS(Win/Mac) along with version
    *Any additional steps that you may have used

    A short video will be helpful if you are still facing the issue. You can send the information at sakverma@adobe.com

    Thanks & Regards,
    InDesign Team

  4. 13 votes
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    8 comments  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Update:
    -————-
    Following upon the comments from the users who had mentioned that the issue is still not resolved for them, we contacted them on email to gather more information.
    It was found that the issue is no longer reproducible for them, hence we are closing the thread.
    If you still have any concern over the fix of the issue, you may directly reach out to sakverma@adobe.com

    ===========

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know…

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    After contacting the users who were facing the problem even after the fix, we could analyze that the issue does not exist anymore for them now.

    Thanks,
    Adobe InDesign Team

  5. 4 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    The issue has been fixed. Please verify once at your end.

    Thanks & Regards,
    InDesign Team

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    The issue being investigated by the team. Meanwhile you can open the URLs with https in place of http, this will serve as a workaround.

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Diane,

    Thanks for reporting the issue. I have verified that the issue persists only on latest version of Mozilla Firefox for both Win and MAC.
    This issue is currently under investigation. We will update you once it gets resolved.

    Thanks,
    InDesign Team

  6. 9 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    The issue has been fixed and pages are not getting skipped now when viewed on Android devices.

    Thanks & Regards,
    InDesign Team

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Diane,

    We have reproduced the issue and it is being looked upon by team. You can directly reach out to me in case of any concern at sakverma@adobe.com.

    Thanks,
    InDesign team

  7. 4 votes
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    2 comments  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Can you please look at the separations plate and let us know the color values.

    You just have to follow simple steps:

    1. Launch your InDesign
    2. Create an object say rectangle and fill your color
    3. Go to Window→Output→Separations Preview
    4. Select the drop down of View to Separations
    5. Hover over your object. The separations will show you how much % of which color component comprises the color.

    Also, let me know the Platform and OS version that you are working on.
    A short video showing the issue will be very helpful.
    You can directly reach me out at sakverma@adobe.com

    Thanks,
    InDesign Team

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Alfred,

    Can you please look at the separations plate and let me know the color values.

    You just have to follow simple steps:

    1. Launch your InDesign
    2. Create an object say rectangle and fill your color
    3. Go to Window->Output->Separations Preview
    4. Select the drop down of View to Separations
    5. Hover over your object. The separations will show you how much % of which color component comprises the color.

    Also, let me know the Platform and OS version that you are working on.
    A short video showing the issue will be very helpful.
    You can directly reach me out at sakverma@adobe.com

    Thanks,
    InDesign Team

  8. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Can you please let us know the exact behaviour difference that you are facing in Publish Online after InDesign 2019 update.
    Detailed steps along with your Browsers, Platform, OS and a short video will be very helpful.
    You can directy reach me out at sakverma@adobe.com

    Thanks,
    InDesign Team

  9. 18 votes
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    19 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Zach,

    Thanks for reporting the issue. Can you please provide more details regarding the steps that led you into this issue ?
    It would be very helpful if you can provide information about:

    1. Platform that you are using along with its OS version
    2. Is there a particular file with which it is happening or in App in general ?
    3. Is it 100% reproducible or a random scenario ?

    A short video will be very helpful. You can directly send me the information at sakverma@adobe.com

    Thanks,
    InDesign Team

  10. 6 votes
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    7 comments  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Thanks for reporting the issue. Can you please provide more details about the steps that lead you to this issue.
    Also, Please specify the ID version and Platform version you are using.

    Thanks,
    InDesign Team

  11. 2 votes
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    2 comments  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Pankey,

    Thanks for reporting the issue. Is it still happening on your machine ? If yes, then a short video and detailed steps may be helpful to narrow down the issue.
    You can directly send or contact me at sakverma@adobe.com

    Thanks,
    InDesign Team

  12. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Rani,

    Thank you for reporting the issue. It seems that request is unable to reach to Adobe Servers. Please Try Again.
    Let me know if this helps !

    Thanks,
    InDesign Team

  13. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Kimberly,

    Thanks for reporting the issue. Please share the document (if not confidential) at sakverma@adobe.com.

    Thanks,
    InDesign Team

  14. 4 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Thanks for the information. Publish Online Dashboard is designed in such a way that, for touch devices, it expects hand gestures on the screen for the toolbar to show up, once it is gone. So either, you can touch on the screen or disable the touch of your device if you are not using it.

    Let me know if it helps.

    Thanks,
    Sakshi Verma

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Please let me know that which devices were you using? Are they touch enabled? What kind of interactions were you trying when they disappeared?
    This information might be useful for us to reproduce the same in the team and get it fixed.

    Thanks,
    InDesign Team

  15. 1 vote
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Richard,

    This issue has been fixed by InDesign team. You can now view analytics for all your past documents.

    Thanks,
    InDesign Team

  16. 4 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Go to the Creative Cloud desktop app (menu bar on Mac or task bar in Windows) > "gear" icon > Preferences > General. Sign out, then sign in with your Adobe ID.
    Let me know if this works for you !

    Thanks,
    InDesign Team

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Same as : https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/20509294-error-1h-indesign-cc2017-en-indesign

    Can you please provide more details like in which conditions it is occurring, including the subscription you are using for InDesign

  17. 32 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    Thank you for reporting the issue. I'll be needing some details from you so as to reproduce the issue and get it fixed at our end.

    1. What is the configuration you are using ? e.g. Mac/Windows, Locale ?

    2. What are the exact steps that you have followed to update Pantone Color Manager? -- This is the most important information I'll be needing to assist you as InDesign ships its own Pantone Color Books.

    3. Please share a screenshot where you are not able to search colors, as I am able to do so while making a new swatch and loading any ColorBook.

    4. Can you please more information on : "The library upgrades are tied to Pantone color swatch book serial numbers. Even when using serial numbers the Color Manager app started telling me after one month of usage that I needed to reactivate because my license was up."

    5. Where are you exactly expecting to delete old color libraries?

    You can share all this information with screenshots, videos or any other way you like at sakverma@adobe.com

    Thanks,
    InDesign Team

  18. 2 votes
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    5 comments  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    The issue was specific to MacBook Pro and got fixed at our end. This will be available in the upcoming release of InDesign. Meanwhile, if you want to try out, you can download the latest Pre-Release Build of InDesign:
    https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171#tab_downloads

    Thanks,
    InDesign Team

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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Sam,

    Did you try cleaning the Preferences and Cache folder of InDesign. Do let me know if you still face the issue after removing them.

    Thanks,
    InDesign Team

  19. 2 votes
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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hi Colleen,

    Can you please share the detailed steps performing which you are facing the issue.
    Also, let me know the OS and if possible please share the file or sample document on sakverma@adobe.com.

    Thanks,
    InDesign Team

  20. 3 votes
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    Sakshi Verma (Quality Engineer, Adobe InDesign) commented  · 

    Hello,

    Does it happen with all of your documents or with a particular document ?

    Thanks,
    InDesign Team

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