Barry Cohen
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1 vote
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23 votesBarry Cohen
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4 votesBarry Cohen
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4 votes
Hello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamBarry Cohen
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An error occurred while saving the comment Barry Cohen
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Since I have upgraded to InDesign CC 2017, now 2018, this issue with drop shadows has been happening. When I open a document, the shadows don't match the type style and they are out of place. I have to open the transparency effects dialog and uncheck all and then recheck to correct. If I nudge the type with arrow keys, the shadow distorts again. I AM TIRED OF PAYING FOR YOUR SOFTWARE WHEN IT CLEARLY DOES NOT WORK PROPERLY. The shadow issue is a very big deal to me. It makes using InDesign a real chore as long as I have to keep monkeying around with transparency. PLEASE FIX IT!!!!!
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1 voteBarry Cohen
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5 votes
Hi,
Can you add a video showing the issue? and some steps to reproduce the issue…
We are unable to reproduce this bug.
Are you on MAC or Win? Does it happen with all documents?
You can add a video to WeTransfer/Dropbox etc and add a link here as comment.Also, please confirm if your issue is similar to one mentioned here.. https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/31964464-blending-effects
-Aman
Barry Cohen
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102 votes
Hello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
An error occurred while saving the comment Barry Cohen
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Since applying the most recent update to ID 2018 performance of In Design has been brutally slow. I am seeing the spinning beach ball way too much and it makes work close to impossible.
Barry Cohen
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7 votes
Hello All,
We have fixed a number of crashes with InDesign’s latest Nov’17 update.
Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.List of crashes and other issues that have been fixed with the update can be found at the below provided link:
https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.htmlIf you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.
Barry Cohen
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4 votes
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign TeamBarry Cohen
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24 votes
Hello All,
We have fixed a number of crashes with InDesign’s latest Nov’17 update.
Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.List of crashes and other issues that have been fixed with the update can be found at the below provided link:
https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.htmlIf you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.
Barry Cohen
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15 votes
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.
If you still face a crash issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )Also, start a new thread providing the necessary information to reproduce the crash and send the
information to santalwa@adobe.com as well.• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
Barry Cohen
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65 votes
Hello All,
The issue has been fixed with Apple’s MacOS High Sierra 10.13.4 Beta (17E139).You can try out the fix by updating your machine to the beta update from Apple.
Let us know if the issue is fixed for you after aforementioned High Sierra beta update.Thanks,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Barry Cohen
commented
I have reported this months ago and attached files at that time. I have never had any response or help about this. Paying full price ($49.99/month) is beginning to make me angry since usability is only 50%.
Barry Cohen
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Never had a problem Packaging files in CS6. Now on CC 2017 I have to do it manually, which is a real time waster. Why can't it be fixed? I don not use a server, which I understand can cause problems. Fonts can be Collected/Package but not Photoshop files (tie, jpeg, psd, etc.).
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15 votesBarry Cohen
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An error occurred while saving the comment Barry Cohen
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There is no GPU support for Retina Macs either. I have it disabled to use other features that are effected.
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9 votes
Sorry Barry seeing you face so many issues with InDesign. We are working towards making InDesign a more stable application and also fixing behavioural issues.
What would really help if you can submit any bugs/issues that you are facing along with the steps, this would help the team reproduce the issues internally. Please follow the below link to file Bugs for InDesign.
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs
Barry Cohen
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Just now, a doc I created with ID 2020 a couple of days ago, and has opened fine every time has just given me the "Damage File" warning.