Bug details

InDesign CC 2018/High Sierra - Cannot package files

Since updating to High Sierra I am not able to package files. The error message is simply "Unable to package the document. InDesign cannot access '(file name'.indd).

I am using InDesign CC 13.0.1 on macOS High Sierra 10.13.1

Don't know if this is of any use or not, but also if I try using my bulk packaging script, the error I get is "undefined is not an object (line 186)

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Michelle Griffin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Liam. commented  ·   ·  Flag as inappropriate

    Err message: InDesign could not package the document '{File Name.indd}'. Cannot Package Folders.

    APPLE OS: High Sierra V.10.13.6
    Indesign V.14.0
    Date: November 14, 2018

    Notes: File has 2 links. I tried packaging with symbolic links, and with embedded links. Neither work.
    Notes: File would not package to a server, but would package directly to hard drive.
    Notes: Until now, I've never had issues with packaging with InDesign, to the server or hard drive.

  • Jenn commented  ·   ·  Flag as inappropriate


    I am also having trouble exporting/packaging PDFS from InDesign. We just updated to CC (just got it yesterday - and I am using High Sierra 10.13.6. It seems to always fail in the background. No missing links, or anything. It seems to package the fonts, links first and then quits on me.

  • Pat commented  ·   ·  Flag as inappropriate

    I'm having the same issue. Using Indesign CC 2018 and High Sierra 10.13.6. HELP!!!

  • Nate commented  ·   ·  Flag as inappropriate

    What it's telling me:
    "InDesign could not package document "Bulletin-18-19".
    Cannot copy necessary linked (files)"

    Any ideas? Any help?

  • Glenna Hagerman commented  ·   ·  Flag as inappropriate

    I have the same issue as Karen McDonald. I am using MAC OS High Sierra 10.13

    When I go to package in InDesign Creative Cloud, my packaging window's width is huge, and I can't grab the corner to correct it. Any ideas?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Indesign 5.5 still refuses to package fonts in High Sierra 10.13.6. Or package any document links, fonts, etc.

    Is there a solution out there? Would be useful to know.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Indesign 5.5 still refuses to package fonts in High Sierra 10.13.6.

    Is there a solution out there? Would be useful to know.

  • Robert Adamson commented  ·   ·  Flag as inappropriate

    I am using CS5.5 and OS 10.13.6 and I cannot package a single font. Even a blank text box causes ID package to fail. Packaging used to work fine until recently. I can still package objects, but fonts simply don't work even though they are nice little play with everyone Adobe and Google fonts.

  • Taura commented  ·   ·  Flag as inappropriate

    I also can't package files. It goes through the steps and then no folder appears but also no error messages.

    I'm using High Sierra 10.13.4 and CC 2018 InDesign Version 13

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am operating 10.13.4 as of April 25 and fonts won't package so essentially the file wont get past the font issue and nothing packages. Am I missing a beta update?

  • Peggy commented  ·   ·  Flag as inappropriate

    Upated to 10.13.4 and now InDesign 5.51 won't package fonts. Checked permissions, all ok.
    also being asked to authenticate files going on and off hard drive. Checked all permissions.

  • Amy commented  ·   ·  Flag as inappropriate

    I just updated to 10.13.4 and I cannot package InDesign files at all. What is the fix?

  • Charlotte commented  ·   ·  Flag as inappropriate

    Same issue still persisting. Super frustrating.

    Am able to save and package to own computer and able to save to server but unable to package to server. Please solve this issue as it really does hinder a good workflow.

    Running MacOS High Sierra 10.13.3 can't get my hands on the beta 10.13.4, but as others write, it doesn´t really seem to make any difference anyhow.

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