6974 results found

1. Hello, I am using online document sharing to retrieve comments directly into inDesign. Unfortunately, the name of the correctors are display

   Hello,
   I am using online document sharing to retrieve comments directly into inDesign.
   Unfortunately, the name of the correctors are displayed but their comments are invisible (text crossed out, underlined or added text).
   A small blue wheel spins next to the filters icon.
   Moreover, since this document sharing online, InDesign crashes every open.
   Thanks for your help

   3 votes

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   0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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2. Pages Pallet - page numbers under thumbnails hidden under last row of a small pallet

   1. InDesign 15.1.3
   2. Create a document where the Pages Pallet is smaller than the thumbnails in the pallet.
   3. Expected to see page numbers under the Thumbnails on the last row.
   4. Actual Result: The last row shows the thumbnail, but the page numbers are hidden, but only in the WORKSPACE views of: Advanced Book Essentials Essentials Classic …and my custom one (probably based on one of those above.)

   The page numbers appear to work correctly in the other WORKSPACE layouts.

   Attached are a couple images with the page numbers hidden, and one where it is displayed correctly (The correct one is using the [Digital Publishing] Workspace.)

   Thank you.

   1. InDesign 15.1.3
   2. Create a document where the Pages Pallet is smaller than the thumbnails in the pallet.
   3. Expected to see page numbers under the Thumbnails on the last row.
   4. Actual Result: The last row shows the thumbnail, but the page numbers are hidden, but only in the WORKSPACE views of: Advanced Book Essentials Essentials Classic …and my custom one (probably based on one of those above.)

   The page numbers appear to work correctly in the other WORKSPACE layouts.

   Attached are a couple images with the page numbers hidden, and one where it is displayed correctly (The correct one is using… more

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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3. InDesign 16.0 on Catalina is constantly laggy

   Whether I've just opened a file and am waiting for it to appear, or I've just clicked on an object and am waiting for the chance to manipulate it, that stupid beach ball just won't go away! Please fix!

   3 votes

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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4. Ruler with "pixel dirt"

   I've noticed this "pixel dirt" at the base of the upper ruler. Sometimes, it shows up, I quit and it's gone to later show up again, "out of the blue".

   InDesign v. 16
   iMac (Retina 5K, 27-inch, 2017), 64GB RAM. MacOS 10.15.7

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   3 votes

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   1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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5. Shift and Alt keys not working.

   This seems to happen randomly, but while working on an InDesign doc these keys will stop working and the only fix is to restart my entire laptop. This doesn't really fix anything though because the issue can happen again within minutes of starting back up.

   I use shift and alt a lot to align assets on my pages as well as duplicate certain assets. Among a bunch of other things.

   This happens across all version I use (2019, 2020 and 2021)

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   0 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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6. Export to ePub / html removes single characters from class names randomly

   On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

   – span class="Colour" becomes span class="Colo r" (set on character style)
   – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
   – span class="Link" becomes span class="Lin" (set on character style)

   These same errors are not restricted to one document; they also occur to another document with the same style sheets.

   Changing these names revealed that this issue is related to a specific character in the class name, rather than the number of characters, as follows:

   – changing to span class="Clr" outputs span class="Clr"
   – changing to h4 class="Evnt-Month" outputs h4 class="E nt-Month" (h4 class="Event-Date" remains OK)
   – changing to span class="Lnk" outputs span class="Ln"

   This means that, for some reason, random characters in specific class names are being removed or replaced with spaces.

   Timing: I've updated my Windows 10 Pro to version 20H2, build 19042.630, but I've looked at a backup file created before that update and the issue was still present - therefore it's not related to the recent Windows feature update. The issue was not present last month, when I exported a document with the same settings, using InDesign v15.1.3 x64 - so it's happened after that. Therefore, this issue must be caused by a bug in the 2021 version of InDesign (v16.0 x64). I have confirmed this by exporting the same document as last month in v16, and the same error is present in that exported file.

   On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

   – span class="Colour" becomes span class="Colo r" (set on character style)
   – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
   – span class="Link" becomes span class="Lin" (set on character style)

   These same errors… more

   3 votes

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   1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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7. Smart guides

   Snap to grid and smart guides or any function where cursor automatically snaps to edge, corner, or center point is not working. I am currently using version 16.0. I have restarted the program 5 times. All of these features are check marked and turned on despite the features not working at all.

   I will not work on my project because of this issue. I need to rely on the precise support of smart guides and snap to guides in order to do what I have to do. I'm very disappointed with this bug and upset I'm set back so much time. I spend a lot on this software. I'm providing pictures to show the functions are turned on but the cursor does not turn pink and snap to center of circle or edge.

   I really need this fixed.

   Snap to grid and smart guides or any function where cursor automatically snaps to edge, corner, or center point is not working. I am currently using version 16.0. I have restarted the program 5 times. All of these features are check marked and turned on despite the features not working at all.

   I will not work on my project because of this issue. I need to rely on the precise support of smart guides and snap to guides in order to do what I have to do. I'm very disappointed with this bug and upset I'm set back so much… more

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   3 votes

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   0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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8. Smart guides

   Snap to grid and smart guides or any function where cursor automatically snaps to edge, corner, or center point is not working. I am currently using version 16.0. I have restarted the program 5 times. All of these features are check marked and turned on despite the features not working at all.

   I will not work on my project because of this issue. I need to rely on the precise support of smart guides and snap to guides in order to do what I have to do. I'm very disappointed with this bug and upset I'm set back so much time. I spend a lot on this software. I'm providing pictures to show the functions are turned on but the cursor does not turn pink and snap to center of circle or edge.

   I really need this fixed.

   Snap to grid and smart guides or any function where cursor automatically snaps to edge, corner, or center point is not working. I am currently using version 16.0. I have restarted the program 5 times. All of these features are check marked and turned on despite the features not working at all.

   I will not work on my project because of this issue. I need to rely on the precise support of smart guides and snap to guides in order to do what I have to do. I'm very disappointed with this bug and upset I'm set back so much… more

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   3 votes

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   0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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9. Serious InDesign Server slow down with Catalina

   We are stuck with serious performance issues with our scripts for InDesign Server (mostly Applescripts) after upgrading from Mojave (macOS 10.14.6) to Catalina (macOS 10.15.7). The problems are alike with Indesign Server CC 2019 and CC 2020.

   The current machine is a Mac Mini (2018) is used as development server for our current project. But when taken in production (very soon) the solution that is the outcome of the project must be able to run on a machine that demands Catalina or later. And this solution will rely heavily on high performance.

   Earlier we managed to solve some permission issues that came with the upgrade (described in another post). But I’m afraid the current performance problems 'are much deeper rooted and can only be solved by Adobe and/or Apple.

   We haven’t encountered any resembling performance issues with other applications than Indesign Server, or with scripts working with tasks that does not involve InDesign server on these machines or other macs running Catalina. The slow down with InDesign Server are abnormal.

   The problems manifests themselves in several ways:

   1. The time it takes for a script to do its tasks have raised to unacceptable levels. In the very best cases, it has more than tripled.
   2. Processing time also varies a lot between executions of the same script – for no apparent reasons.
   3. Processing time is often even higher when initiated by a soap call than when the same script is run from a script editor.

   For evaluation I have used one and the same script working with one and the same document. The test document (relatively light in our context) is opened from a template with around 350 empty text- and image frames. The script first analyses the document, recording all frames with a certain label content and makes a setting record for those frames based on the label content. Then it imports text and place images according to those settings.

   Under Mojave it takes just above one minute for the script to do the job – both when started with a soap call and directly from an editor. Processing time is varying between 1:02 and 1:12, which I consider to be a ”natural” variation.

   After the upgrade, the scores for editor executions have varied between 2:08 and 3:44. Started with soap the time varies between 3:30 and above 5 minutes

   The increase in process time – at least 300 to 500 percent with soap calls – is of course unacceptable. The large variations is also a problem in itself

   Notes:
   • The process time scores above referes to the time amount from when the script starts to work with the document until it’s finished with the document (so any delays outside of the document processing is not included).

   • We cannot pick out certain actions that has slowed more than other. The recording of document content is heavily decelerated – taking between 40 seconds and 2 minutes and more, compared to taking a few seconds with Mojave. Likewise, the process to place text and images, fit images to the frame and so on have slowed down to the same extent.

   • To confirm the problem, we have also done the same tests on a fresh machine delivered from Apple with Catalina pre-installed, a lot of RAM and no other installations than the necessary for doing these tests – with the same disappointing results.

   We are stuck with serious performance issues with our scripts for InDesign Server (mostly Applescripts) after upgrading from Mojave (macOS 10.14.6) to Catalina (macOS 10.15.7). The problems are alike with Indesign Server CC 2019 and CC 2020.

   The current machine is a Mac Mini (2018) is used as development server for our current project. But when taken in production (very soon) the solution that is the outcome of the project must be able to run on a machine that demands Catalina or later. And this solution will rely heavily on high performance.

   Earlier we managed to solve some permission issues… more

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   2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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10. Version 2021 V16 problems with the text

    Even in the latest version the problems with disappearing text continue, it seems to occur especially in the case of footnotes
    CAN YOU SOLVE ?! THANKS!

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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11. balance columns + Span Columns = freeze

    Version: Indesign 2021; 16.0

    In a 2-column text box with "Balance columns" on, I applied "Span Columns: All" to a line of text. If I hit "OK" or turn on the preview, then Indesign freezes until I Force-Quit.

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    3 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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12. cc library window doesn't respond

    CC library does not work, background is black

    3 votes

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    1 comment  ·  Others  ·  Delete…  ·  Admin →
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13. v. 16.0 updated backwards to v. 15.1.3

    Hi! My team and I uses InDesign on an everyday basis, and today we ran into a problem.

    A few weeks ago we updated InDesign to the newest version (Version 16.0) - but this morning our Creative Cloud told us there's been a new update and then it updated automatically to 15.1.3?

    We tried to open one of our InDesign files, but it told us that it has been created in a newer version and wanted us to update to that version (Or we could just convert our files and maybe face the consequences of losing some of our content).

    The problem is that we already updated to the newest version weeks ago, but our system thinks that 15.1.3 is the newest version.

    Is there anything we can do? We fear we might lose some of our older files if we uninstall v. 15.1.3

    Hi! My team and I uses InDesign on an everyday basis, and today we ran into a problem.

    A few weeks ago we updated InDesign to the newest version (Version 16.0) - but this morning our Creative Cloud told us there's been a new update and then it updated automatically to 15.1.3?

    We tried to open one of our InDesign files, but it told us that it has been created in a newer version and wanted us to update to that version (Or we could just convert our files and maybe face the consequences of losing some of our content).

    … more

    3 votes

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14. 'Share for review' showing name of a previously shared document, hasn't recognised which document to share

    InDesign 16.0
    Mac OS 10.15.7
    Chrome Version 86.0.4240.183

    Share for review should respond to whichever tab is in focus

    Steps to recreate.

    1. Have 2 InDesign documents you want to share for review
    2. Open one of the files
    3. Go to share and review, see the filename populated in the panel's field
    4. Create the share
    5. Open the other InDesign document
    6. Go to share and review

    Expected: Document that is in focus in the open tab is the file that is being shared

    Actual: Previous file's name is still populated. Changing it and sharing creates an error.

    And now this has happened, restarting InDesign and opening the second, as-yet unshared document only, will refresh the sharing panel and share correctly.

    InDesign 16.0
    Mac OS 10.15.7
    Chrome Version 86.0.4240.183

    Share for review should respond to whichever tab is in focus

    Steps to recreate.

    1. Have 2 InDesign documents you want to share for review
    2. Open one of the files
    3. Go to share and review, see the filename populated in the panel's field
    4. Create the share
    5. Open the other InDesign document
    6. Go to share and review

    Expected: Document that is in focus in the open tab is the file that is being shared

    Actual: Previous file's name is still populated. Changing it and sharing creates an error.

    And now this has happened, restarting… more

    3 votes

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    2 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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15. Footnote rule styling lost when split

    I have set up formatting for the Rule On line above my footnotes, but when the notes auto-split across pages, the line that is automatically created for the following page has a totally different, default, non-editable format. How do I make auto-appearing lines consistent with the line format I have set in Footnote Options?

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    3 votes

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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16. won't open 2020 indd file

    Won't open Indd 2020 files when doubled clicked. Can't make Indd 2021 default program to open InDesign files. Have to open using File > Open menu. All InDesign files have blank white page icons next to them (windows 10). Uninstall/Reinstall doesn't fix problem.

    3 votes

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    2 comments  ·  Others  ·  Delete…  ·  Admin →
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17. saving issue

    When I open my existing files in newer version. and while saving it does not save the files using the same path .

    just give a recent path of the file that were used before. So i have to again search the path and replace my files

    3 votes

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    2 comments  ·  Others  ·  Delete…  ·  Admin →
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18. Remove blank lines not working in 2021

    Since upgrading to 2021, the "Remove blank lines" in the data merge section is no longer working. Please help

    3 votes

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    1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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19. can't open file format psd, jpeg or in design file

    in design will not open my jpeg files and I'm using the latest of in design cc 2021

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    3 votes

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    0 comments  ·  InDesign Server (IDS)  ·  Delete…  ·  Admin →
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20. cmd+shift G

    In Place image dialog box, I used to be able to hit cmd+shift+G to pull up the Go to Folder dialog box in order to paste a file path. This no longer works on version 15.1.2.
    I'm on macOS Mojave 10.14.4

    3 votes

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    1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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