Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
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  1. Embedded Publish Online doc fails in Firefox

    Embedded Publish Online pages do not behave properly (i.e., go to full screen mode) in the latest release of Firefox 62.0.3 on Mac.

    Please go to these two websites and click on the embedded document. It will attempt to go to full screen, but the cover only is jammed in the upper left corner of the screen. You can't navigate or do anything to fix that I've found. This is a serious problem, as many people have embedded Publish Online pages in their websites.

    http://www.andreanienhaus.de/
    http://www.atlasdergisi.com/dijital/yaban-karacadag.html

    Could someone else check this with Firefox and let me know the result?

    And…

    4 votes

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    5 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Publish Online download PDF kills buttons/interactivity

    Steps to reproduce: post a Publish Online document, then click to download a PDF.

    Expected result: all buttons and interactivity would remain.
    Actual result: all buttons disappear and all interactivity is lost. Occurs in both Chrome and Safari, on desktop and handhelds.
    Using ID 13.1 on Mac High Sierra.

    4 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  3. interactive button

    I can't get the interactive button working on Epub preview, Epub export, or publish online. Either to activate an animation or the different appearances.

    I've try reinstalling indesign CC 2018, and it till won't work.

    4 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I am using InDesign CC 2017 on my laptop (windows) but unable to use Publish Online feature.

    I am using InDesign CC 2017 on my laptop (windows) but unable to use Publish Online feature. Error #1H appears when I tried to publish a document online.

    4 votes

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    7 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Swipe Gestures not working

    'Swipe Gestures to navigate within pages' used to work earlier in both mobile phones and laptops.
    But recently when I tried, Swipe Gestures are not working at all.
    Adobe clearly mentions that publish online supports smooth gesture controls : https://helpx.adobe.com/in/indesign/using/publish-online.html

    Please fix this ASAP.

    3 votes

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    2 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  6. "You don't have access to Publish Online Dashboard" error

    Hello!

    I've been using Publish Online to make presentations for clients, and today I got a weird problem:

    Every time I try to publish, it says to check my connection (which is fine).
    And when I try to go to Publish Online Dashboard, it says that I don't have access to it, which I should have as I'm paying for Adobe.

    Does anyone knows how to fix this? I've seen the problem here on the blog, but I never saw the "How to solve it".

    Thank you

    3 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Publish Online not available!

    On selecting File/Publish Online, a pop-up informs me that "You cannot use this function at this time. Please check your internet connection". Internet is working and I am signed in to CC

    Version: InDesign 15.1.3

    3 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Export to ePub / html removes single characters from class names randomly

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors…

    3 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  9. publish online

    I have used Publish Online many times in the past. I am trying to locate an older document that I published two years ago. When I click on the previous link, I receive a 404 message.

    So, I attempted to publish it again directly from InDesign, but the function sent an error unable to complete message.

    So, I tried to access the publish dashboard, and then I receive a "You Do Not have access to Publish Online service."

    3 votes

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    4 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Develop Publish Online for more than one "owner"

    We use your Publish Online function for our white papers, published online on our web. We love a lot about the function BUT there is some important functions we struggle with:

    • Only the owner of the PDF can edit in the published version. We have a team of designers and become dependent on one of them.
    • The PDF is not responsive to other devices
    • Statistics can only be viewed/monitored by the owner, often the designer not the functions that necessary needs this insights.

    Would love if you can develop these functions futher so we can stay Adobe-based!

    Thank you!

    3 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Page Transition - Interactivity Preview

    On Indesign CC, I applied simple page transition on 2 pages. However, the transition is not previewing in the EPUB Interactivity Preview. When you go to the next page, it no page transition applies.

    So I tried doing it on Indesign CS6, and it shows the page transition.

    Can anybody help me with this?

    3 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Publish online feature not working after deactivating renewal of creative cloud plan

    After I deactivated the renewal of my annual plan (long before the date of renewal), I experienced an issue. When I try to publish from InDesign, it says "error #315: this service is unavailable...". On the My Plans section of the website it says I should still have access to this service until my plan expires. I contacted customer support and they basically told me they can't do anything. I assume this is a bug as the website says I do have access to it, but the app wont let me use it.

    3 votes

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  13. it takes forever to get the document analytics then it comes up after 5 -7 minutes with all zeroes. Trying again, it comes up with other #s

    it takes forever to get the document analytics then it comes up after 5 -7 minutes with all zeroes. Trying again, it comes up with other #s

    3 votes

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  14. Can't edit bookmarks

    Ver. 14.0.1 - The interactive Bookmarks window doe not allow me to edit an existing bookmark. When I delete the bookmark in InDesign and then create a PDF it continues to exist in the PDF. Why am I unable to edit the bookmark?

    3 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Publish Online Dashboard empty

    My Publish Online Dashboard doesn't show any of my publications (the section "Document Trends" remains totally empy after I publish or update a document. Though I manage to push the documents online and the share-link URLs do work.

    Thx in advance for your concern

    3 votes

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    4 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  16. publish online

    Unable to create a URL from the Publish Online button. Does not complete task. Freezes at 98%. I have tried restarting (app and computer both) using a different file extension, etc.

    1. Indesign CC 2018 13.1.0 x64 Windows
    2. Click "publish online" from INDD or IDML file
    3. URL from the "publish online" command.
    4. Hangs out at 98% and doesn't produce a URL, but doesn't totally freeze the program. I can still use the program while this happens.
    3 votes

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    6 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  17. The button malfunction in Indesign CC

    The button sometimes function in Epub and sometimes it does not work.

    If I restart the software, it works. There is a bug.

    3 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  18. translation German

    See here: https://community.adobe.com/t5/indesign-discussions/wrong-translation-in-german-version-of-indesign/td-p/12853784

    Object→Object Export Options: EPUB tab:
    epub:type should be translated to epub:Typ and not "Schrift" which is basically the font type.

    17.2

    2 votes

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Publish Online is a total disappointment

    Publish Online is an unreliable source for analytics, one its touted features, and it needs to be resolved immediately.

    Here's an idea: make it function in ANY web browser or get rid of it entirely. I don't care if it has a 90-minute lag time, please just start somewhere and fix this issue. I am so unbelievably frustrated that I was able to provide analytics after one hour of publishing my document and now, three days later, nothing appears. It's embarrassing and humiliating when part of my job relies on this to function as expected and it NEVER does when…

    2 votes

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  20. Some hyperlinks/cross-references lost in HTML export

    When exporting a document containing hyperlinks and/or cross-references to HTML, some hyperlinks are lost.

    See the screenshot of an example InDesign document attached. (This is an anonymised excerpt from a much larger document.) The index item at the bottom contains cross-references to numbered/lettered paragraphs in the text above.

    In the actual HTML output files from both InDesign 2020 and 2021, some of those cross-references have not been correctly converted into hyperlinks. (Compare the links in the expected HTML output file.)

    Ugly workaround: insert extra characters immediately before and after each distinct hyperlink/cross-reference. In the actual 'bookended links' HTML file you…

    2 votes

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    2 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →

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