234 results found

1. Publish online - embedded videos no longer playing in Chrome

   Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

   If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

   This is a recent thing, last year we published a similar file with no video problems.

   Link to a test page from the file:
   https://indd.adobe.com/view/2fe91109-72f2-4463-86e7-37c9d7017422

   • videos are MP4
   • All videos are 940x540 so not huge files
   • not working on Chrome but is working on Safari
   • Can scrub through the videos on Chrome, but they just won't play.

   Additionally, when I try to play the videos in the InDesign sample publish online doc, they don't play either:
   https://indd.adobe.com/view/e7718b9a-4518-4bda-9efe-9df4d60cb3b3

   Have created an InDes file with embedded videos that I published online. Up until recently, all the videos have been playing in Chrome fine, however now they don't play. It loads the video, but when I click the play arrow, nothing happens. I can scrub through the video with the video controller, but not play it. The videos play fine on Safari.

   If I set the videos to autoplay, they do, however there is no way to pause or stop them, so it doesn't work when there are multiple videos on one page.

   This is a recent thing, last year… more

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2. Sound not working when Publish Online

   I'm working on a book to be an epub. The epub version works perfectly (sound/animation), then I had to make another version for the publish online. The problem was, when convert to publish online directly, sound was going on way before it's page, for example, on the first page we were hearing the next 4 pages almost at the same time. I solved this problem by inserting play/pause buttons for the sounds. It was working perfectly fine last week, and now this week, some pages don't play sound at all. But in the epub preview in InDesign, everything is working perfectly fine.

   I'm working on a book to be an epub. The epub version works perfectly (sound/animation), then I had to make another version for the publish online. The problem was, when convert to publish online directly, sound was going on way before it's page, for example, on the first page we were hearing the next 4 pages almost at the same time. I solved this problem by inserting play/pause buttons for the sounds. It was working perfectly fine last week, and now this week, some pages don't play sound at all. But in the epub preview in InDesign, everything is working… more

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3. Images pixelated when published online, if the frame is scaled

   Images inside scaled frames can be pixelated when published. It looks like the frame scaling is applied to the resolution i.e. a 10% scaled frame will have 10% of the desired resolution. Reproducible if 'Adjust scaling percentage' preference is set. Setting a higher export resolution in the 'Publish Online' dialogue doesn't fix it.

   InDesign CC 2018, probably older versions with Publish online.

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4. Numbering restarts from 1 after an unnumbered style in exported html

   1. InDesign 18.1 (since 17.2.1)
   2. Create a numbered list paragraph, insert a line of a different paragraph style not containing numbers, continue the numbered list on the next line, the number continues from the previous list. Export this file to an html file.
   3. Expect the number to follow what we see in the InDesign file
   4. The number restarts from 1 after the inserted line of a different paragraph style

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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thanks for reporting this issue. We'll review it shortly.

   
   

   --

   Adobe InDesign team

5. thumbnail publish online

   Publish online thumbnails extend off the right hand side of the browser window and cover the button for forward navigation through the thumbails. This means that the only way to navigate to the desired page is by clicking through page by page, or by resizing the browser window and clicking quickly before the thumbnails have time to respond and cover the button.

   I don't know if this is a bug since it's my first time using publish online but if it isn't, there certainly needs to be a better way to navigate through a long document, like a book. For instance scrolling quickly, page number field to jump to, or just thumbnails that don't cover their own navigation buttons.

   This issue exists in both Chrome and Safari and is not unique to my published document. I've tried with other publicly available documents and the viewer has the same issue.

   DEVICE: MacBook Pro (16-inch, 2021)
   BROWSER: Chrome, Safari

   Publish online thumbnails extend off the right hand side of the browser window and cover the button for forward navigation through the thumbails. This means that the only way to navigate to the desired page is by clicking through page by page, or by resizing the browser window and clicking quickly before the thumbnails have time to respond and cover the button.

   I don't know if this is a bug since it's my first time using publish online but if it isn't, there certainly needs to be a better way to navigate through a long document, like a book. For… more

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6. EPUB – Endnote backlink issues for INDB files

   When exporting EPUB 3.0 (and 2.01) from an InDesign(2022, version 17.4) book file, endnotes only link in the first chapter where they are found. Subsequent chapters reveal <a> tags with empty href attributes.
   Backlinks are required by virtually all ebook publishers. For academic books, endnotes are essential and the request for EPUB formats is only increasing.

   So far Adobe Car's response: "Currently, we do not have a workaround for this issue other than creating a single document instead of book or manually modifying backlink in the exported EPUB file." This isn't acceptable or even always possible.

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Fix for this issue is now available in the latest release of InDesign 2023 - that is, InDesign 18.1 version.

   Please update to this version of InDesign to get the fix.

   --

   Adobe InDesign team

7. "You don't have access to Publish Online Dashboard" error

   Hello!

   I've been using Publish Online to make presentations for clients, and today I got a weird problem:

   Every time I try to publish, it says to check my connection (which is fine).
   And when I try to go to Publish Online Dashboard, it says that I don't have access to it, which I should have as I'm paying for Adobe.

   Does anyone knows how to fix this? I've seen the problem here on the blog, but I never saw the "How to solve it".

   Thank you

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8. Publish Online not available!

   On selecting File/Publish Online, a pop-up informs me that "You cannot use this function at this time. Please check your internet connection". Internet is working and I am signed in to CC

   Version: InDesign 15.1.3

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9. publish online

   I have used Publish Online many times in the past. I am trying to locate an older document that I published two years ago. When I click on the previous link, I receive a 404 message.

   So, I attempted to publish it again directly from InDesign, but the function sent an error unable to complete message.

   So, I tried to access the publish dashboard, and then I receive a "You Do Not have access to Publish Online service."

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10. publish

    Latest version of ID...

    A MP3 file placed into ID with On page load selected in the media panel and placed anywhere in the layers panel, or even alone on a page with no other objects, audio does not play On Page Load when exported to Publish Online, plays fine if you create a button and have that button play the file though.

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    Under Review  ·  Abhinav Kaushik responded

    Thank You for reporting the issue.
    We are currently reviewing it.

    -Adobe InDesign

11. Embedded Publish Online doc fails in Firefox

    Embedded Publish Online pages do not behave properly (i.e., go to full screen mode) in the latest release of Firefox 62.0.3 on Mac.

    Please go to these two websites and click on the embedded document. It will attempt to go to full screen, but the cover only is jammed in the upper left corner of the screen. You can't navigate or do anything to fix that I've found. This is a serious problem, as many people have embedded Publish Online pages in their websites.

    http://www.andreanienhaus.de/
    http://www.atlasdergisi.com/dijital/yaban-karacadag.html

    Could someone else check this with Firefox and let me know the result?

    And also please advise with any workaround.

    Thank you.

    Embedded Publish Online pages do not behave properly (i.e., go to full screen mode) in the latest release of Firefox 62.0.3 on Mac.

    Please go to these two websites and click on the embedded document. It will attempt to go to full screen, but the cover only is jammed in the upper left corner of the screen. You can't navigate or do anything to fix that I've found. This is a serious problem, as many people have embedded Publish Online pages in their websites.

    http://www.andreanienhaus.de/
    http://www.atlasdergisi.com/dijital/yaban-karacadag.html

    Could someone else check this with Firefox and let me know the result?

    And… more

    4 votes

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Issue is now fixed.
    Thank you for your patience all this while.

    -Abhinav Kaushik
    InDesign Team

12. Publish Online download PDF kills buttons/interactivity

    Steps to reproduce: post a Publish Online document, then click to download a PDF.
    
    Expected result: all buttons and interactivity would remain.
    Actual result: all buttons disappear and all interactivity is lost. Occurs in both Chrome and Safari, on desktop and handhelds.
    Using ID 13.1 on Mac High Sierra.

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13. interactive button

    I can't get the interactive button working on Epub preview, Epub export, or publish online. Either to activate an animation or the different appearances.

    I've try reinstalling indesign CC 2018, and it till won't work.

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14. I am using InDesign CC 2017 on my laptop (windows) but unable to use Publish Online feature.

    I am using InDesign CC 2017 on my laptop (windows) but unable to use Publish Online feature. Error #1H appears when I tried to publish a document online.

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15. Some hyperlinks/cross-references lost in HTML export

    When exporting a document containing hyperlinks and/or cross-references to HTML, some hyperlinks are lost.

    See the screenshot of an example InDesign document attached. (This is an anonymised excerpt from a much larger document.) The index item at the bottom contains cross-references to numbered/lettered paragraphs in the text above.

    In the actual HTML output files from both InDesign 2020 and 2021, some of those cross-references have not been correctly converted into hyperlinks. (Compare the links in the expected HTML output file.)

    Ugly workaround: insert extra characters immediately before and after each distinct hyperlink/cross-reference. In the actual 'bookended links' HTML file you can see that I have inserted a $-sign before/after each hyperlink, and the links have been exported correctly. The $-sign can then be removed by search/replace in a text editor to produce the correct HTML (this is how the expected HTML file was created).

    When it happens in a document, it happens consistently: the same hyperlinks are lost each time – but within the document there seems to be no pattern to the links that stick and the links that disappear once exported.

    This example has been tested in InDesign 16.4 x64 and 15.1.4 x64 on Windows 10 and 16.3.2 on macOS Big Sur and the results are the same in each.

    When exporting a document containing hyperlinks and/or cross-references to HTML, some hyperlinks are lost.

    See the screenshot of an example InDesign document attached. (This is an anonymised excerpt from a much larger document.) The index item at the bottom contains cross-references to numbered/lettered paragraphs in the text above.

    In the actual HTML output files from both InDesign 2020 and 2021, some of those cross-references have not been correctly converted into hyperlinks. (Compare the links in the expected HTML output file.)

    Ugly workaround: insert extra characters immediately before and after each distinct hyperlink/cross-reference. In the actual 'bookended links' HTML file you… more

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16. Swipe Gestures not working

    'Swipe Gestures to navigate within pages' used to work earlier in both mobile phones and laptops.
    But recently when I tried, Swipe Gestures are not working at all.
    Adobe clearly mentions that publish online supports smooth gesture controls : https://helpx.adobe.com/in/indesign/using/publish-online.html

    Please fix this ASAP.

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17. Export to ePub / html removes single characters from class names randomly

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors are not restricted to one document; they also occur to another document with the same style sheets.

    Changing these names revealed that this issue is related to a specific character in the class name, rather than the number of characters, as follows:

    – changing to span class="Clr" outputs span class="Clr"
    – changing to h4 class="Evnt-Month" outputs h4 class="E nt-Month" (h4 class="Event-Date" remains OK)
    – changing to span class="Lnk" outputs span class="Ln"

    This means that, for some reason, random characters in specific class names are being removed or replaced with spaces.

    Timing: I've updated my Windows 10 Pro to version 20H2, build 19042.630, but I've looked at a backup file created before that update and the issue was still present - therefore it's not related to the recent Windows feature update. The issue was not present last month, when I exported a document with the same settings, using InDesign v15.1.3 x64 - so it's happened after that. Therefore, this issue must be caused by a bug in the 2021 version of InDesign (v16.0 x64). I have confirmed this by exporting the same document as last month in v16, and the same error is present in that exported file.

    On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

    – span class="Colour" becomes span class="Colo r" (set on character style)
    – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
    – span class="Link" becomes span class="Lin" (set on character style)

    These same errors… more

    3 votes

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18. Develop Publish Online for more than one "owner"

    We use your Publish Online function for our white papers, published online on our web. We love a lot about the function BUT there is some important functions we struggle with:

    • Only the owner of the PDF can edit in the published version. We have a team of designers and become dependent on one of them.
    • The PDF is not responsive to other devices
    • Statistics can only be viewed/monitored by the owner, often the designer not the functions that necessary needs this insights.

    Would love if you can develop these functions futher so we can stay Adobe-based!

    Thank you!

    3 votes

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19. Page Transition - Interactivity Preview

    On Indesign CC, I applied simple page transition on 2 pages. However, the transition is not previewing in the EPUB Interactivity Preview. When you go to the next page, it no page transition applies.

    So I tried doing it on Indesign CS6, and it shows the page transition.

    Can anybody help me with this?

    3 votes

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20. epub 3 footnote hyperlink character style html is broken (InDesign CC 2020 v15.0)

    epub 3 footnote hyperlink character style html is broken. When exporting to an epub 3 with footnotes that contain hyperlinks, the html output is acting strange. See the below for an example as it applies a separate span character style to each word or string.

    <a href="https://naturalhealthcourses.com/2015/06/cellular-memory-and-how-it-works/"><span class="Hyperlink">https:</span><span class="Hyperlink">/</span><span class="Hyperlink">/naturalhealthcourses</span><span class="Hyperlink">.</span><span class="Hyperlink">com</span><span class="Hyperlink">/</span><span class="Hyperlink">2015</span><span class="Hyperlink">/</span><span class="Hyperlink">06</span><span class="Hyperlink">/</span><span class="Hyperlink">cellular</span><span class="Hyperlink">-</span><span class="Hyperlink">memory</span><span class="Hyperlink">-</span><span class="Hyperlink">and</span><span class="Hyperlink">-</span><span class="Hyperlink">how</span><span class="Hyperlink">-</span><span class="Hyperlink">it</span><span class="Hyperlink">-works/</span></a>

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