Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
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  1. Restore video from URL media option

    For some unexplained reason the Video from URL option has been removed from InDesign 2020. This needs to be restored ASAP as there are people using this feature.

    Moveover, it needs a minor improvement to allow HTTPS links (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/37474690-place-a-video-from-a-url-with-https).

    It was a big mistake to not query the community before removing this and it should be a simple thing to restore.

    275 votes

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    113 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  2. "You do not have access to Publish Online service" error

    I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document having had some edits.

    Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

    Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

    Has anyone had this happen before and know what to do? I tried restarting InDeisgn and connecting to a different wifi network.

    6 votes

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    5 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  3. Translation bug : Spread -> Grossi instead of Planche (in french)


    1. Click on publish online button
      Single Page is well translated as "Un(e) seul(e)" (page)
      Spread is wrongly translated as "Grossi"
      Grossi means bigger (or what we had with trapping : spreading inks, so making ink marks bigger)
      Planche which has been the accepted term in inDesign for ages.

    (also known as 09/01/2017 #ID-4199114)

    11 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  4. Publish Online 'Document Not Found' error message

    Getting the following error when visiting any Adobe Publish Online document.

    Document Not Found. The document you requested does not exist. Please check the link used to make sure it’s accurate.

    Is this an internal issue? This is extremely concerning because our company has multiple documents in this format and none of them are working.

    4 votes

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    3 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  5. You do not have access to Publish Online service.

    I have been working with publish online services and have spent the past few days publishing some document and everything works.

    Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

    Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

    12 votes

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    15 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  6. Arabic exported to EPUB (Fixed Layout) doesn't show properly

    • InDesign 15.1.2 / Mac OS 10.15.6

    • Create an InDesign document with Arabic content. Apply any Arabic font.

    • When exporting to EPUB (Fixed Layout) we should see the Arabic text appear in the epub viewer in similar manner as it shows in InDesign document.

    • The exported epub document is viewed in Apple's Books application, and Adobes Digital Editions 4.5 with similar problems in both epub viewers, where all Arabic text is either invisible or messed up and shifted from its location.

    • Attached images from InDesign document, and epub file which was exported from InDesign.

    • Links from…

    8 votes

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    4 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  7. You do not have access to Publish Online service.

    I've been making interactive documents to be shared via the Publish Online function. Suddenly I'm getting the message: 'You do not have access to Publish Online service.' What's going on? I need to be able to share my work.

    4 votes

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    2 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  8. Publish online documents cannot turn pages on Android

    Publish online documents does not work on Android phones or tablets. It works on iPads and iPhones and computer browsers.
    The bug: when the doc opens the navigation bar/control panel that has the pages disapperar after 1-2 seconds. When tapping on the phone it does not come back. When swiping nothing happens - have tried in all directions. I have attached an image to show that no nav bar is present.
    Here is an example:
    https://indd.adobe.com/view/1951a861-5c17-40d9-a6c8-3a9294cce9f9
    I have seen a few others mention this error (back in 2018!) but no solution has been given.
    We use the newest InDesign 2021…

    4 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  9. You do not have access to Publish Online service.

    I have been working with publish online services for a few months now and have spent the past few days re-publishing the same document trying work out some kinks in the button operations and animation timing.

    Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

    Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

    I am currently running version 15.0.

    Has anyone had this happen before and know what to do?…

    13 votes

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    4 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  10. "You don't have access to Publish Online Dashboard" error

    Hello!

    I've been using Publish Online to make presentations for clients, and today I got a weird problem:

    Every time I try to publish, it says to check my connection (which is fine).
    And when I try to go to Publish Online Dashboard, it says that I don't have access to it, which I should have as I'm paying for Adobe.

    Does anyone knows how to fix this? I've seen the problem here on the blog, but I never saw the "How to solve it".

    Thank you

    3 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  11. Publish Online not available!

    On selecting File/Publish Online, a pop-up informs me that "You cannot use this function at this time. Please check your internet connection". Internet is working and I am signed in to CC

    Version: InDesign 15.1.3

    3 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  12. Text originated from MS Word yields problematic results when exported to HTML (excessive <span> statements)

    I’ve stumbled upon a bug evident in text originated from MS-Word, which affects the HTML structure when exported from InDesign. Originally I encountered it with Hebrew text in heavily-style-driven paragraphs, however I re-created it in a completely “clean” style environment as well:

    (1) Create a new file in MS-Word. Type some text into it (as “Lorem Ipsum”).

    (2) Copy the text and Paste into InDesign.

    (3) Reset the Paragraph Style; then apply a Character style to the text (it could be a Character style with no attributes).

    (4) Paste the same text into Notepad, then Copy it again from Notepad…

    1 vote

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    1 comment  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  13. Publish online doesn't work properly in chrome browser on new mobile devices (android)

    Hi there,

    We have published an interactive document with Indesign "publish online" feature. It works flawlessly in every browser, except in Chrome on some new mobiles phones with Android (not possible to go back or forward through pages or zoom). On the contrary, Interactivity and videos work properly.

    We have the last indesign version (2021. Creative suite)

    What's the problem?
    Thanks in advance

    2 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  14. Publish Online menu inactive after one use

    Indesign 16.0.2
    When you go to the menu File/publish online it's works the first time you use it. But, 5 minute later when you want to update your publish online document the menu File/Publish Online option is inactive (grey).
    I must quit Indesign, relaunch it and after that, the menu File/publish online is active.

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  15. epub preview - crops page view

    the ePub Previewer crops the page i am viewing in the preview, so i cannot see the entire page. please fix this issue as it makes it very difficult to preview my interactive elements without having to export the page to PDF.

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  16. Publish online- Safari issues

    Using ID 15.0.3

    Using embed code on my protfolio page.

    Videos cause rescaling of the page, videos are 1280x720 mp4s and have not been scaled on their pages

    Videos also do not play on page load, you must click play on them.

    None of these issues are present when using chrome.

    7 votes

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    2 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  17. Publish Online from Indesign. Deepetch issue

    Good day, all. I'm desperately trying to resolve an issue that I have tried for days to fix. The images are all fine in my InDesign document. They are PNGs with no background. I've tried EPS and TIFFs with clipping paths. And still, I get the same issue.

    Which is....when I publish the document and view it online. The backgrounds are white - as if all the deep etching disappeared.

    Please advise - I don't know what else to do.

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  18. No SEO capabilities when publishing online.

    If you could add SEO capabilities to Interactive PDFs when using the "publish online..." option in InDesign that would be wonderful.

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  19. I do not have access to publish online

    Hi, I've beed publish my file online. But now i cannot access the publish online feature, It says check your network connectivity and in the dashboard also say I cannot access. Please help me to fix this file https://indd.adobe.com/view/cb0a5621-a3f0-40cc-91e7-579a11301261

    Im running v 14-0-3

    2 votes

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  20. Exporting Fixed Layout ePub files from InDesign has errors

    A document exported from InDesign with a fixed layout selected has errors included in the file. Actually, the fixed layout epub is not able to be opened even in Adobe Editions PC version. Can this error be addressed and fixed?

    1 vote

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    0 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
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